We were very dissatisfied with customer service as minutes before our arrival, we received a call from the resort and were abruptly told that the resort would not accommodate our longstanding and confirmed reservation and that the resort had unilaterally reassigned us to another area resort, which was not as conveniently located and was not to our satisfaction. This is not what we have come to expect from RCI affiliated resorts.
My husband and I and our two kids stayed here this week and we having nothing but great things to say. We have zero complaints. The location is great - 5 minutes to Hollywood studios, 10 to magic kingdom and the other parks and 15 to Disney springs. The room was clean and had all the necessities. I love the full kitchen to make breakfast before a busy day in the parks. Good parking and security. The pool area was great, the kids were very happy. I wish there was a gym but that’s not a big deal. It’s vacation after all. Once we checked in we saw that we could’ve ordered our groceries through Publix for delivery within two hours. Unfortunately, we had already picked stuff up so we didn’t save that time. We will definitely stay again in the future for Disney trips.
We stayed for a week over Thanksgiving 2021. We enjoyed the room and the amenities. Everything was clean, up to date, and operational. Enjoyed watching the deer out back on the grass around the pond. I had to have my medications and testers shipped in (forgot them) and the staff was very helpful in receiving them for me. Hotel location is convenient for the parks and attractions and is located along the Irlo Bronson parkway but set back a few hundred yards so its not loud and obtrusive.
My wife and I spent one week at the Barefoot in the Keys at Old Town Resort. We were visiting family and didn't plan on spending a lot of time playing tourist in the Orlando area. Fortunately, this resort was a good choice for us as it's amenities were a little underwhelming; which isn't to say we didn't enjoy ourselves and the staff was exceptional. We'd recommend this resort for anyone not planning to spend a lot of time at the resort itself. We will return for a second visit once we plan another adventure with our family in the area.
We called early a.m. on the check-in day to ask for a ground floor unit, explaining that I am a power wheelchair user and can't evac down stairs in case of emergency. The resort employee thought we were asking them for a wheelchair. After that misunderstanding was cleared up, she said we'd have a ground floor unit. We arrived to find that EVERY ground floor unit in the place has a huge step up to the entry, and there are few to no curb cuts to allow you to get up to the unit level to try to find another way in that you can utilize. My husband went to speak to the manager to see if they could put us in a unit that I could access. The manager was exasperated and asked what unit we wanted. We of course had no idea what unit might work for us. Shouldn't the manager know the property well enough to know what unit a wheelchair user could actually get inside? His attitude was that we were an annoyance in needing this assistance to find/access a unit. They eventually loaned us a ramp they use to get their housekeeping trolleys in and out of the units (so they know the steps are a problem). It was really steep going up, and my husband had to push me from behind even though I got a running start. But that was nothing compared to trying to get DOWN from the unit to the parking lot again. The next morning I nearly fell on my face coming down that much-too-steep, not designed for a wheelchair user, unsafe ramp. If I had not had use of my legs, I would have come out of the chair onto the pavement, and my heavy chair would have landed on top of me. Absolutely unsuitable for guests using a wheelchair. You'd think they would shave down those curbs/steps on a unit or two, and/or invest in an actual wheelchair ramp that's longer and designed for the purpose, so handicapped guests could manage better. But I guess no one has thought that far. The unit, while clean and spacious, had a tub/shower combo which is another mark against it for those of us with limited mobility. In addition, the bed is extremely high, making it difficult to get in and out of for those with limited mobility. Pool area looked nice but I didn't see a lift, and I would have had to jolt down a 3 inch curb off the back patio to get to the sidewalk that led to it (and then figure out how to hop UP that step on the way back in). They have very few handicapped parking spaces, and basically zero curb cuts. In short, this resort doesn't seem to *want* to meet the needs of those of us with limited mobility, so I can only assume they don't want us as customers. We got the message and won't be back. As an aside, there was an unrelated further inconvenience: their internet wifi was down when we arrived at 4 pm and still not back up when we checked out at 10 am the next morning.…