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28/01/2018 29/01/2018
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    Seralago Hotel and Suites

    5678 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-4709
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    28/01/2018 29/01/2018
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     22 people are viewing this hotel
    US$63
    US$61
    SAVE US$2
    US$63
    US$63
    Traveller (851)
    Room & Suite (330)
    Pool & Beach (99)
    Overview
    • Excellent16%
    • Very good28%
    • Average22%
    • Poor13%
    • Terrible21%
    Travellers talk about
    “room suite” (26 reviews)
    “food court” (86 reviews)
    “fun spot” (45 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Free Shuttle or Taxi Services
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Pets Allowed
    Wheelchair Access
    Meeting Rooms
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    3.0 Star Hotel
    All hotel details
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    Rooms
    28 Jan29 Jan
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,806)
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    11 - 15 of 2,322 reviews

    Reviewed 1 week ago

    Please avoid your visit if you are planning to stay in this hotel. Sorry to say but worst basic service and nothing to say. Shuttle service is also not so good. No one is attending if reporting any issue, mostly said manager is on leave.More

    Thank Samit S
    Response from Luis G, Manager at Seralago Hotel and SuitesResponded 2 days ago

    Dear Guest, We certainly want to hear if our guests are not having an enjoyable stay, our executive office is located in the lobby near the front desk and welcome anyone to come and visit if you are not having a good stay. We have...More

    Reviewed 1 week ago via mobile

    I had issues from the first day & informed the desk three days straight & finally had to track down the maintenance man my self the third day at 9:00 at night to at least fix the door lock! The dead bolt was broke, then...More

    3  Thank Colleen W
    Response from Luis G, Manager at Seralago Hotel and SuitesResponded 2 days ago

    Dear Colleen, My sincerest apologies for the lack of care and attention you received while staying at our hotel. I have shared you comments with our executive team for immediate follow up. We certainly hope you give us another opportunity when your travel plans brings...More

    Reviewed 1 week ago

    During our stay we suffered a theft in our luggage. After reporting the incudent to the security officer, it seemed that they strated an investigation, but they never contacted us again. After many phone calls they refered us to the managment for response. And after...More

    Thank Astrid F
    Response from Luis G, Manager at Seralago Hotel and SuitesResponded 2 days ago

    Dear Astrid, We take all complaints very seriously. Our security team are state certified and highly trained. Daily a Manager is assigned to handle all team members and guest related incidents. The MOD is required to fill out a report and sent it to all...More

    Reviewed 1 week ago via mobile

    House keepers are amazing! Bed was comfortable. Room was moldy smelling. Needs updating. Kids loved the bunk beds. Good sized room. Tiki bar wasn’t open during our stay which was a bummer. Windows were really moist. Staff was very unfriendly at check in and didn’t...More

    Thank Melissa P
    Response from Luis G, Manager at Seralago Hotel and SuitesResponded 2 days ago

    Dear Guest, Thank you for taking the time to write a review on TripAdvisor, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments....More

    Reviewed 2 weeks ago

    It's been a while since I stayed at Seralago but I would go again. In mid 2013 they were doing renovations. When you book make sure your room will have a fridge & micro as some don't. They also have a meal plan with prepaid...More

    2  Thank Lee J
    Response from Luis G, Manager at Seralago Hotel and SuitesResponded 1 week ago

    Dear Guest, Thank you for taking the time to write a review on TripAdvisor, we are happy you enjoyed your stay and we hope to see you again in the near future. All the Best! Luis Gonzalez

    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$35 - US$90 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 614
    • Reservation Options
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    • Location
    • United States >
    • Florida >
    • Central Florida >
    • Kissimmee
    • Also Known As
    • Seralago Hotel Kissimmee ,
    • Seralago Kissimmee ,
    • Seralago Hotel And Suites Kissimmee, Florida
    Add Photo Photos
    Traveller (851)
    Room & Suite (330)
    Pool & Beach (99)
    Dining (30)
    Hotel & Grounds (597)
    Bathroom (76)
    Family and Play Areas (21)
    Nearby
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    Ask a question
    Questions & Answers
    Kiwilover5000
    7 January 2018|
    AnswerShow all 3 answers
    Response from Colleen W | Reviewed this property |
    Yes they do and it’s token operated. Which the token machine is in there and did Work when I was there. It cost about 5 or 6 bucks a load. Not well kept. I went to wash things from the beach and trash was all over alone... More
    0
    Votes
    JoannaBee731
    1 December 2017|
    AnswerShow all 4 answers
    Response from Shamika S | Reviewed this property |
    Nooo!!!
    0
    Votes
    LM M
    18 November 2017|
    Answer
    Response from Luis G | Property representative |
    Our shuttle schedule is too extensive to print here, please contact the hotel directly via telephone and they will email you a copy.
    0
    Votes
    Room Tips
    "Pay a little extra and check into a legitimate hotel."
    Read review
    "Be carefull with this hotel"
    Read review
    "When booking verify fridge, micro, Wi-Fi & breakfast plan."
    Read review
    "Do not choose this hotel!!"
    Read review
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