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TownePlace Suites The Villages

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203 Reviews from our TripAdvisor Community

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Showing 200: English reviews
Port Charlotte, Florida
Reviewed 28 April 2016

The suite was roomy but not spacious for a suite. The kitchen was small, but reasonable. There is a layout problem with the kitchen. The refrigerator is tight against the front door restricting door to the refrigerator; it could only be opened part way. This made it difficult to access anything that was not close to the opening side. The...

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Helpful?
Thank SoCal_Consultant
ManagerX1, General Manager at TownePlace Suites The Villages, responded to this review

Thank you for your honest comments regarding your stay at our hotel. Although we are glad you liked your overall accommodation, we are sorry that you had issues with some of the in-room amenities. We truly appreciate all your observations and will surely share it with our Management team to see where we can make improvements. Thank you once again,...

Palmetto, Florida
Reviewed 25 April 2016 via mobile

Giving this place one dot is required, it's not worth even that. First, we booked online and was given a choice to pay at time of booking or pay upon arrival. They charged our card some time before 8am that morning. We were told we could get an early check in only to find out Their idea of early is...

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1Thank Pissed O
ManagerX1, General Manager at TownePlace Suites The Villages, responded to this review

Thank you for choosing to stay with us at the TownePlace Suites The Villages, and we appreciate your candid review. Please accept our apologies for the service issues you experienced at check in and for our failure to address some of the other issues you mentioned to your satisfaction. We aim to provide the best service possible so I apologize...

Saratoga Springs, New York
Reviewed 11 April 2016

We were very disappointed in this hotel. We have stayed at many Marriotts and have always been pleased with the staff and facilities, not this time. The rooms definitely show signs of wear and the bathroom was not clean. Our particular room had two dips in the floor,covered by carpeting which after tripping I tried to avoid. It took almost...

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1Thank hedges24
ManagerX1, General Manager at TownePlace Suites The Villages, responded to this review

Thank you for being our guest at the TownePlace Suites The Villages and writing a review. We are very sorry that you had some housekeeping service and cleanliness issues during your stay. I will meet with our Housekeeping Staff and pinpoint the missed steps in our inspection process so that this does not happen again. We value our guests feedback...

Las Vegas, Nevada
Reviewed 11 April 2016 via mobile

This is a nice place to stay with a very friendly staff. One of the best features is how close it us to the Spanish Springs Square and the Friday and Saturday nights music. There are lots of places to eat and drink close by.

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Thank Tipemiftheyearnit
ManagerX1, General Manager at TownePlace Suites The Villages, responded to this review

Thank you for your choice to stay with us and for posting your wonderful review regarding the service you received at the TownePlace Suites The Villages, Lady Lakes. We are so pleased to hear that our team met your needs and made it a memorable experience. We are also glad that our location next to the Spanish Springs Village area...

Maryland
Reviewed 1 April 2016

I stayed in this hotel over Easter and had a wonderful time. Great location and wonderful amenities. The front desk staff were amazing: friendly, warm, welcoming. Susan was the best. She always greeted us with a smile when we returned, as if she had been waiting to see just us! The complimentary breakfast was delicious, and the exercise room was...

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Thank TEChrisler
ManagerX1, General Manager at TownePlace Suites The Villages, responded to this review

Thank you for taking the time to write about your experience at the TownePlace Suites The Villages. We are glad you liked our convenient location, gym facility and the complimentary breakfast we served. It is also great to read that you were impressed with our front-desk associates who were attentive to your needs. I am proud to have Susan as...

Hewitt
Reviewed 25 March 2016 via mobile

We visited friends that live in the nearby town, we will visit them again but we will never go back to this hotel. For almost 200 dollars a night, it was over priced for this old hotel! No customer service to speak of. The kitchenette was old and in desperate need of repair and upgrading. The refrigerator was SHOVED into...

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Helpful?
Thank PinkCat14
ManagerX1, Manager at TownePlace Suites The Villages, responded to this review

Thank you for being our guest and writing a review. We are very sorry that you had housekeeping service issues during your stay and did not enjoy your room. Our goal is to have zero issues so I am working with our housekeeping team to identify the missed steps in our inspection process so that this does not happen again....

West Palm Beach, Florida
Reviewed 25 March 2016

Conveniently located for business in the area. When I checked in, one person was on the phone and someone else just stayed sitting and watched me stand there. Room wan't ready with my mobile check in. Rooms were quiet and nice. Bed was comfortable.

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Thank Steven W
ManagerX1, General Manager at TownePlace Suites The Villages, responded to this review

Thank you for staying with us and for sharing your candid review of your business stay in February. I am sorry that you encountered poor service from our front desk associates, as this is not the first impression that we want to portray. I have reviewed your comments with my Front Office manager to take immediate action and correct these...

Atlanta, Georgia
Reviewed 22 March 2016

Nice place which we will continue to stay at. Front staff is hit or miss: some are amazing, some don't want to be helpful at all. Outdoor pool was great when it was warm outside. Free breakfast could use more healthy choices.

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Thank Travel4bznss
ManagerX1, General Manager at TownePlace Suites The Villages, responded to this review

Thank you for staying at the TownePlace Suites The Villages, Lady Lake and for sharing your feedback with fellow online reviewers. We are pleased you liked our pool area and that our breakfast offerings was acceptable to you. Although, we are glad you liked our courteous service, we are sorry for the issue you had with some of our associates....

Miami, Florida
Reviewed 3 March 2016

It is surprising that this is a Marriott -- I did not find it up to other Marriotts I have visited. The room cost seems high -- hotel claims it is competitive. Other charges are added. This hotel is adequate -- nothing more. Large room with kitchen. It took some time to have hot water in the morning. Room probably...

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Helpful?
Thank Larry S
ManagerX1, General Manager at TownePlace Suites The Villages, responded to this review

Larry, I appreciate that you took time to share your feedback with us, however, I was sorry to hear that we didn't meet your expectations and that breakfast wasn't to your liking. We follow the Marriott standards in our food choices, but I will share your feedback with our breakfast team to see where we can make improvements. In addition,...

Royal Oak
Reviewed 25 February 2016

This hotel was conveniently located for us to visit with nearby friends. Our room was very clean and cleaning staff took care of any requests. The one drawback was that the hotel pool was not heated and since the weather was on the cooler side ...65 to 75 degrees, we did not get to use it. Whirlpool was comfortable and...

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1Thank fourpawsRoyalOak
ManagerX1, General Manager at TownePlace Suites The Villages, responded to this review

Thank you for choosing the TownePlace Suites The Villages, Lady Lake for your stay while visiting your friends in the area. We are glad our location worked well for you, and that you were pleased with your clean room and our staff’s attentive service. It is nice to hear that you enjoyed the whirlpool, and we appreciate your feedback regarding...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about TownePlace Suites The Villages

Address: 1141 Alonzo Ave, Lady Lake, FL 32159-7724 (Formerly TownePlace Suites by Marriott The Villages, Lady Lake)
Region: United States > Florida > Central Florida > Lake County > Lady Lake
Price Range: RM580 - RM1,253 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites The Villages 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Towneplace Suites The Villages Lady Lake Hotel Lady Lake
Towneplace Suites Lady Lake
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites The Villages staff and other travellers.
3 questions
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Thunder Bay, Canada
7 months ago
Loudon, Tennessee
over a year ago

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Questions? Get answers from TownePlace Suites The Villages staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view is lovely from my 3rd floor suite”
 of 5 bubbles deeveman1, 19 Mar 2017 | Read review
“We always stay on the 4th floor.”
 of 5 bubbles brophycat, 2 Feb 2017 | Read review
“My ground floor room seemed to have much higher ceilings than my coworker's 3rd floor room. Made it feel extra spacious.”
 of 5 bubbles EdensMom3, 1 Jan 2017 | Read review
“We love facing the lake, but pool view would also be nice.”
 of 5 bubbles 112Les, 26 Dec 2016 | Read review
“The ttwo bedroom suites are a great value. I suggest asking for the 2nd or 4th room, as the ice and laundry are on those floors”
 of 5 bubbles LadyG8r, 12 Dec 2016 | Read review
5 of 5