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All reviews shula's restaurant heavenly bed the club lounge executive floor beautiful hotel front desk staff minute drive business trip late check soccer tournament spg lobby orlando robe gym publix seminole
Stayed 4 nights late December for soccer tournament. Ten minutes from complex, less than 30 to Universal. Rooms clean. Beds very comfortable. Staff friendly. Shula’s good for dinner/drinks hanging out. Close to zillions of food options and grocery. Liked the area very much. Would stay...More
prior to the marriott-starwood merger, i was a huge westin fan and stayed at their properties whenever possible. i was absolutely elated when this property showed up in my search results at a reasonable price and a decent commute time from the wedding i was...More
Date of stay: October 2018
2 Thank amazonienne
Response from KimK3906, Assistant General Manager at The Westin Lake MaryResponded 11 December 2018
We appreciate you sharing your feedback. I am so very sorry if at any time you were not met with only professional and friendly service at our Front Desk. This is not the level of service we want to give our guests, and...More
I was staying here purely as I was attending a meeting in the hotel so for convenience stayed there... BIG MISTAKE!
I booked directly with the hotel via App and chose a Club Floor (I WANTED to utilise the club as I needed some additional...More
Date of stay: December 2018
3 Thank NicEinUK
Response from KimK3906, Assistant General Manager at The Westin Lake MaryResponded 10 December 2018
Thank you for sharing your thoughts, as it is with our guests' feedback that we are able to make improvements where necessary. We are so very sorry that your stay was anything but an enjoyable one. I regret if we did not do...More
Our brunch was very disappointing and the Westin did not live up to the contract. Initially,there was no fruit or lox as stipulated. Eventually small lox portions were brought out after we complained, but then it was replaced with less expensive alternatives. We arranged and...More
Date of stay: November 2018
Thank steve d
Response from KimK3906, Assistant General Manager at The Westin Lake MaryResponded 29 November 2018
Dear Steve D,
We appreciate you sharing your feedback, and I am so very sorry that your brunch was not enjoyable. I assure you this is not the experience we want provided and I have shared your comments with the Director of Catering. Please know...More
“Experience renewal at the newly renovated Westin Lake Mary Orlando North.” That’s the lead sentence from the Westin Lake Mary internet site, but we were surprised to find something quite different. I am not a complainer, but to say it was just disappointing might be...More
Date of stay: September 2018
2 Thank Emily H
Response from KimK3906, Assistant General Manager at The Westin Lake MaryResponded 13 November 2018
Dear Emily H,
Thank you for staying with us and we appreciate your feedback. We did refresh our Lobby, meeting space, guestroom hallways, and our Westin Club Lounge earlier this year and we will start a refresh of our guestrooms in the coming year.
Westin Lake Mary, Orlando is a sophisticated, upscale hotel near Central Florida's attractions and technological corporations. We have 14,000 sq ft of event space, free wifi, and a heated outdoor pool Less
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