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Holiday Inn Express Lake Wales N - Winter Haven

HIExpress.comUS$117*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Lake Wales N - Winter Haven
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221 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Lake Wales N - Winter Haven
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Showing 215: English reviews
Bronson, Florida
Reviewed 1 July 2015

The staff was very pleasant and helpful. The breakfast area was clean and well supplied. The only problem we experienced was with the a/c in our room was not working well. We would be happy to stay here again, hopefully, the a/c would be fixed.

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Helpful?
Thank Glenn P
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for your review. I am sorry to read about your AC being sub par, that is disappointing and I am sorry that we left you in an uncomfortable way. I am glad that you enjoyed the rest of your stay and hope that we do see you again!

Redington Shores, Florida
Reviewed 25 June 2015

Had a overnight stay at this Hotel with Son Daughter in law my Granddaughter & her 3 children .. We needed 2 rooms. The people at desk made sure we got rooms on same floor & near each other almost next to each other . Nice pool, which we used after storm .. very friendly people & the cleaning service...

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Helpful?
1Thank janice b
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for such a great review! I remember your family and we enjoyed having you as our guests. My team tries very hard to make this a great hotel that guests love and we appreciate your feedback very much. Thank you again for taking the time to share and I hope we see you again soon!

Ponte Vedra Beach
Reviewed 16 June 2015

Very nice staff, good breakfast, nice DVD library, clean rooms and well kept lobby. 2 complaints - the microwave in the room could not pop microwave popcorn and no matter how low I set the thermostat, it was HOT in the . room. I am always the cold one in my family so for me to notice, means that it...

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Helpful?
Thank 1rzrbk
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for taking time to share. I am sorry that your room wasn't cooling properly or at least cooling to your satisfaction, as it should. I am glad that you enjoyed the rest of your stay. I would like to do something for you in light of the things that went wrong on a future stay, if you wouldn't...

jacksonville
Reviewed 27 May 2015

10 of our golf group stayed here recently. I had not been in a Holiday Inn, much less a HI Express, in years. What a surprise it was. The whole place felt brand new. The staff was very friendly and welcoming, the breakfast was fine and the rooms were clean and quiet. The beds were the best I've experienced in...

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Helpful?
1Thank JacksonvilleCleocat
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for this great review. I remember your group and I am so happy that you had a great stay. We try very hard too make this a great hotel that guests love, and it is a great feeling to read such kind words. Thank you from myself and the staff, and I hope that you guys come back...

Dallas, Texas
Reviewed 16 May 2015

I'm not sure how new this hotel is, but I'm sure it felt newer then it actually was. From the rooms to the hallways, elevators and lobby everywhere smelled new and fresh. A lot of the time I notice the small things, in this case, the hallways were nice and cool, I hate it when you go to a hotel...

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Helpful?
1Thank JAkles
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

I can't tell you how much it means when someone posts a review like this, especially on this website, but it is a lot. My team works very hard to make sure that we have our act together every day, and they will be very proud to read this review of your stay. I appreciate your business and opinion, and...

Eagan
Reviewed 8 April 2015

Recent trip to Orlando, with a side trip to Bok Towers. I wanted to not drive anymore that day, and booked a room for overnite at the Holiday Inn. A very pleasant stay, quiet,with an outside pool area to relax by. The breakfast room was very big and accomodating with a nice selection of hot and typical breakfast items. It...

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Helpful?
Thank John K
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you so much for being our guest and sharing your experience with everyone. We are very pleased that you had a good visit and hope that you will be our guest again in the future. I appreciate your review and thank you for your kindness.

tpa
Reviewed 24 March 2015 via mobile

I went on the app to book. Through an oversight on my part, even though I'm a veteran HI app user, I scheduled for the wrong date. When I was going to check in my reservation was not on my app. I called Clara at the hotel, she was very nice and helpful, but informed me not only did I...

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Helpful?
1Thank theesignguy
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for such accolades. I am very happy that we were able to work things out and that we will have the pleasure of your patronage again soon. You were very understanding and easy to work with and I appreciate how quickly we were able to get this done. Thank you so much and if you ever need anything,...

Reviewed 16 March 2015

The room is nice and comfy plus clean! We love HI pillows. We usually stay at Hampton inn so assumed breakfast ended at 10:00 NOPE 9:30. We strolled down at 9:36 and Ray and Carol were so friendly to my boys. They offered us all the left over goods and insisted we not clean up after ourselves. We left fat...

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Helpful?
Thank D3andD4
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for taking the time to share! We are so happy that you enjoyed your time with us. We try very hard to make this a great hotel that guests love.Ray and Carol will be thrilled to see their names mentioned and I can't wait to show them! Thank you again and come visit us again soon!

Kalamazoo, Michigan, United States
Reviewed 9 March 2015

Was here for a week on business. Was very close to the lobby and had a terribly weak wifi signal that was useless for business needs. Room was pretty clean and morning breakfast was adequate, but nothing to write home about (they do have the cinnamon rolls!). For the price I paid I have stayed at nicer HIE hotels.

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Helpful?
Thank RLSGSU
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Thank you for your post and I apologize that your stay was less than satisfactory. The internet can be a making or breaking point, and I apologize that we had trouble while you were here. We try very hard to make this a great hotel that guests love and I am sorry that because of the internet, your stay for...

Indiana
Reviewed 5 March 2015 via mobile

Little pricey room looks good, if it was clean, shower stinks like it hasn't been cleaned. There was hair in sink. The water in shower has no pressure can't wash body so weak. I seen maid using a hand towel to clean room probably dirty. Maids Can't speak English. Even hall ways doesn't smell clean. Nasty

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Helpful?
Thank popbottle
mark53546, General Manager at Holiday Inn Express Lake Wales N - Winter Haven, responded to this review

Oh my! This review is not typical at all - I am so sorry if this is what you experienced at my hotel. Most guests think we are top notch, but we definitely failed in this instance. I would like to talk to you about this. There is not enough info on here for me to reach out to you,...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
The Holiday Inn Express - Lake Wales is a brand new 82 room, interior entrance, hotel that offers a hassle-free guest experience, that will make you feel like you are visiting home instead of being on the road. ... more   less 

Additional Information about Holiday Inn Express Lake Wales N - Winter Haven

Address: 2953 Ridge Way, Lake Wales, FL 33859-6805
Region: United States > Florida > Central Florida > Lake Wales
Price Range: RM577 - RM876 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Lake Wales N - Winter Haven 2.5*
Number of rooms: 82
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Also Known As:
Holiday Inn Express Lake Wales n - Winter Haven Hotel Lake Wales
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Lake Wales N - Winter Haven staff and other travellers.
4 questions
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Milwaukee, Wisconsin
over a year ago
Milwaukee, Wisconsin
over a year ago

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Questions? Get answers from Holiday Inn Express Lake Wales N - Winter Haven staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“I booked the queen suite and it was ADA compliant so it was a larger suite and bathroom.”
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“The second floor was lovely. The stairs had electronic lighting sensors- if you don't like that, use the bottom floor or take the elevator.”
doreenc644, 22 Apr 2017 | Read review
“Book early!”
ntewks, 18 May 2016 | Read review
“The 3rd floor has a very nice view of the city.”
  • King size Bed
Sinbraced, 21 Apr 2016 | Read review
5 of 5
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US$117* /night
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Prices are for 1 room, 2 adults
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