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Imperial Swan Lakeland

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Imperial Swan Lakeland
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165 Reviews from our TripAdvisor Community

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There are newer reviews for Imperial Swan Lakeland
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Showing 164: English reviews
Oakton
Reviewed 10 February 2016

Room was not very clean; carpet was dirty and we found an old pair of shoes at the foot of the bed. In addition: phone didn't work; torn blankets; moldy tub; toilet flapper leaked so it refilled every few minutes all night long. Two of five days there, we received no maid service until we repeatedly complained to the front...

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Helpful?
Thank Steven K
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Hello Steve, I remember dealing with almost all of the softball teams and am very sad to hear about this. I believe I was the one when you checked out you jokingly let me know about the shoes. That is not acceptable and will be addressed I assure you. Who did you speak to at desk about the maid service...

Prescott, Arizona
Reviewed 10 February 2016

We stayed here because it was a host hotel for my husband's Senior Softball Tournament. Family members also joined us. Very convenient location, lots of restaurants nearby, very fair nightly rate, and staff was professional & accommodating. The continental breakfast (coffee, juice, bagels/muffins, fruit & cereal) was more than we expected & happy hour drink prices (my husband's team won...

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Helpful?
Thank Karen M
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Thank you for the time to stop by and review your stay at our hotel! We appreciate the kind words and look forward to working with you again in the very near future! We love our town here and glad it provided memories for years to come!

Port Crane
Reviewed 2 February 2016

Stayed here during the NCRS Show in January. Very convenient to the show grounds and lots of restaurants nearby. Accommodations and amenities were good in our standard room. Front desk very friendly. Breakfast was your standard continental fare. Covered parking garage was a bonus at no extra charge.

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Helpful?
Thank patpodrazil
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

We certainly would like to thank you for staying and so very glad your stay will bring you back again soon! I hope we took care of all your needs and definetely look forward to working with you again! If you need anything, don't hesitate to call us!

Reviewed 1 February 2016

My husband and I wanted a quick getaway for his birthday. I visited the website and saw a standard room was 89.00 and since it was for one night I thought that was cheap enough. I called the hotel to ask if I should make a reservation or if they felt the room would be available. The front desk lady...

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Helpful?
1Thank cynthia m
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Cynthia, I am certainly sorry for the lack of sleep you encountered. I know we weren't fully filled, but this week is by far our busiest of the season along with some dates in March for Spring Training. I apologize for the noice issue but am also glad to hear that you atleast enjoyed the room. I am sorry you...

Reviewed 8 January 2016 via mobile

I was impressed with everything, from the accommodation to the staff. They set up everything for my business meetings from good food to the space for a large group meetings. They made a point to even help with faxes, copies and multiple telephone service. Some of my clients brought their families and ask to come back to this same hotel....

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Helpful?
Thank Joan C
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Thank you! I would like to extend my appreciation for the review! Bad, good, or in between, we take them very seriously. The bad ones help us progress, the good ones help us congratulate, and the middle ones help us do both! Glad you were well taken care of and hope to see you again in the future!

Reviewed 12 December 2015 via mobile

I booked a hotel room for a couple of nights during the week for business in the area, my stay was everything I needed. The staff was pleasant and very helpful. My room was neat and tidy each day that I arrived back for the evening. I would suggest this hotel to anyone looking for a nice, convent stay!!

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Helpful?
1Thank Kristin B
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Kristin B! Thank you so much for your kind review and we certainly hope to have you back again! Next time you are around town for business, don't hesitate to look us up!

Pleasant View
Reviewed 13 November 2015 via mobile

My wife and I stayed here a week for our couples "get away". Hotel was clean and the staff was delightful. Our room was very nice with new updates! We had a wonderful time and have plans of going back!

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2Thank Bobby A
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Bobby A., We hope to see you soon! So glad to hear your "couples retreat" was a good time. Glad we could accommodate all your needs. We look forward to working with you again soon!

Reviewed 10 November 2015

My husband and I stayed here for our anniversary. Our stay here was very nice. The Staff was friendly, helpful and courteous. The room was clean and updated, the bed was fairly comfortable. Bar area was fun.

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Helpful?
2Thank Jennifer D
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Jennifer D., The positivity just keeps flowing! We couldn't feel better to hear/see reviews like this. It makes us all warm and tingly inside! But again, thank you for taking the time to review your stay and next time the experience should only be better! See you and your husband again very soon we hope!

Greenville, South Carolina
Reviewed 20 October 2015

We reserved 3 nights here, but checked out after 2 and found another hotel. The entire hotel smelled old and moldy. The room had a damp feel to it, and stifling air quality. There was mold in the A/C and all over one wall and even on the lamp shade. After 2 nights, asthma was acting up - could not...

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Helpful?
Thank 2015cholmes
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Mr. Holmes, I am very disappointed to hear about your recent stay. I would like to personally apologize for the inconvenience you incurred. I would like to let you know we take reviews good and bad very seriously. I will be in contact with maintenance/housekeeping to follow up on this review for the room specifically you stayed in. I want...

Reviewed 18 October 2015

Only spent one night at this hotel but wished I could have stayed more. The rooms were clean and cozy, had a restful nights sleep. When checking in, I appreciated being offered the option on choosing which floor I wanted to stay on.

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Helpful?
1Thank Rodney T
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Rodney T, Thank you so very much for your review of your stay here at the Imperial Swan Hotel & Suites recently. We have really been pushing our guests to come here to make a review and glad to see the results are very positive lately. We surely have been working very hard here and greatly appreciate the positive review...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away! ... more   less 

Additional Information about Imperial Swan Lakeland

Address: 4141 S Florida Ave, Lakeland, FL 33813-1626 (Formerly Sheraton Inn Lakeland)
Region: United States > Florida > Central Florida > Lakeland
Price Range: RM484 - RM1,155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Swan Lakeland 3*
Number of rooms: 168
Reservation Options:
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Also Known As:
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan Hotel Lakeland
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Swan Lakeland staff and other travellers.
3 questions
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over a year ago
Baldwin, New York
over a year ago

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Questions? Get answers from Imperial Swan Lakeland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a suite which were on other side of the hotel, possibly quieter due to less traffic”
 of 5 bubbles syrusg2016, 13 Jun 2016 | Read review
“don't get a room over the lounge where the live band plays!”
 of 5 bubbles CAROL523, 6 Jun 2016 | Read review
“Ask for a suite”
  • Torn blankets
 of 5 bubbles stevenk379, 10 Feb 2016 | Read review
“Any room should be nice enough if you aren't near a high school basketball team.”
 of 5 bubbles cynthiamF6049RT, 31 Jan 2016 | Read review
“Don't go near this humid mess!”
 of 5 bubbles marksJ7566UY, 6 Sep 2015 | Read review
5 of 5