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Imperial Swan Lakeland

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Traveller (37)
Room & Suite (24)
Family and Play Areas (3)
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Overview
  • Excellent28%
  • Very good19%
  • Average7%
  • Poor14%
  • Terrible32%
Travellers talk about
“awesome staff”(4 reviews)
“fun fly”(2 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Suites
Bar/Lounge
3 Star Hotel
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (188)
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21 - 25 of 187 reviews
Reviewed 27 March 2017 via mobile

Terrible would not stay there again. We had two different rooms phone didn't work in either room. Carpeting in the hall was filthy, there was gum on our lamp shade. We were with a group and requested to be on the same floor and we...More

4  Thank Mary F
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 5 April 2017

Hello Mary F, I want to start off by saying we appreciate your review on your recent stay with the large Square Dancing Convention. I recall working with Randy Poole on his "after hours" events on our 7th floor. I would like to say that...More

Reviewed 14 March 2017

The rooms were clean however the rugs in the hallway were disgustingly stained. Also the exercise room was filthy and most of the equipment was broken and they only had a 45lb dumb bell but had a rack for a lot more. The sauna was...More

1  Thank trollgirl
Response from nickimperialswan, Director of Sales at Imperial Swan LakelandResponded 15 March 2017

Hello trollgirl, First off, thank you for taking the time out of your day to review your stay with us :-) We truly appreciate it. I am pleased to see that you enjoyed your room and although I agree and know the area you are...More

Reviewed 13 March 2017

I normally wouldn't leave a review, but this has to be noted. Let me begin so everyone knows that this isn't bogus, that Jeff the guy who works at the front desk was amazing and very great to work with. I also called the GM...More

1  Thank ddt4three
Response from nickimperialswan, Director of Sales at Imperial Swan LakelandResponded 15 March 2017

ddt4three, I am happy to know that "Jeff" took care of you but I believe you mean Jack. White haired gentleman. I will make sure to speak to all parties here to see what we can do for you. I can understand your frustration on...More

Reviewed 20 February 2017

Visited the bar area for a friend's birthday celebration. The overwhelming odor of mold and mildew will take your breath away. The entire place is dirty and disgusting. The lobby restroom (shared with the bar), was out of soap, everything was dirty, falling apart and...More

1  Thank Gatorgal1998
Response from nickimperialswan, Director of Sales at Imperial Swan LakelandResponded 21 February 2017

Hello Gatorgal1998, This looks to be a review of our on-site Sports Bar Jimmy D's. I will make sure to pass this info on to the bar owner and make sure that he handles your response with his employees and make sure no one else...More

Reviewed 19 February 2017 via mobile

I don't see any renovation. Cracked flooring, old carpet old wall paper, nasty. The maid service is terrible, the front desk staff is rude. Party music played all night, it was like trying to sleep in a drum. We were booked here by our client...More

1  Thank K K
Response from nickimperialswan, Director of Sales at Imperial Swan LakelandResponded 21 February 2017

K K, I am sorry to hear about your recent stay here with us. I can assure you that as an employee of over 4 years now, there has been plenty of renovation and currently we are redoing the entire pool area along with the...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Bar/Lounge
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$105 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Smoking rooms available
Details
Price range
US$105 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Smoking rooms available
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Traveller (37)
Room & Suite (24)
Family and Play Areas (3)
Questions & Answers
Ask a question
Paula D
4 February 2016|
AnswerShow all 3 answers
Response from Patricia P | Reviewed this property |
no
0
Votes
TINKERBELLA2007
5 March 2015|
AnswerShow all 2 answers
Response from Jacqualyn s | Property representative |
yes included in the hotel service fee
0
Votes
Room Tips
"Do not stay here ROACHES"
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"There are none!!!!!!"
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"get a suite, more private, spacious, and quiet"
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"stay away from the 5/6th floor if an event is scheduled or in progress!!!!!!"
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