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Imperial Swan Lakeland

186 reviews
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Traveller (33)
Room & Suite (20)
Family and Play Areas (3)
Overview
  • Excellent28%
  • Very good19%
  • Average7%
  • Poor13%
  • Terrible33%
Travellers talk about
“basic amenities”(2 reviews)
“awesome staff”(4 reviews)
“fun fly”(2 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Suites
Bar/Lounge
3.0 Star Hotel
All hotel details
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Reviews (186)Write a Review
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41 - 45 of 185 reviews
Reviewed 19 March 2016

My Friend and I were taking a spur of the moment trip to Lakeland for the Florida Jets event. We called from the road and were able to book a pair of rooms from Nick at a very reasonable rate for two nights. Check in...More

Thank Alain L
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 24 March 2016

A J L, I would like to reach out to personally thank you for submitting such a detailed review of your stay! I was the one you referred to in the beginning as I took your reservation. This is an old Four Points by Sheraton,...More

Reviewed 10 February 2016

Room was not very clean; carpet was dirty and we found an old pair of shoes at the foot of the bed. In addition: phone didn't work; torn blankets; moldy tub; toilet flapper leaked so it refilled every few minutes all night long. Two of...More

Thank Steven K
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 11 February 2016

Hello Steve, I remember dealing with almost all of the softball teams and am very sad to hear about this. I believe I was the one when you checked out you jokingly let me know about the shoes. That is not acceptable and will be...More

Reviewed 10 February 2016

We stayed here because it was a host hotel for my husband's Senior Softball Tournament. Family members also joined us. Very convenient location, lots of restaurants nearby, very fair nightly rate, and staff was professional & accommodating. The continental breakfast (coffee, juice, bagels/muffins, fruit &...More

Thank Karen M
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 11 February 2016

Thank you for the time to stop by and review your stay at our hotel! We appreciate the kind words and look forward to working with you again in the very near future! We love our town here and glad it provided memories for years...More

Reviewed 2 February 2016

Stayed here during the NCRS Show in January. Very convenient to the show grounds and lots of restaurants nearby. Accommodations and amenities were good in our standard room. Front desk very friendly. Breakfast was your standard continental fare. Covered parking garage was a bonus at...More

Thank Patricia P
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 11 February 2016

We certainly would like to thank you for staying and so very glad your stay will bring you back again soon! I hope we took care of all your needs and definetely look forward to working with you again! If you need anything, don't hesitate...More

Reviewed 1 February 2016

My husband and I wanted a quick getaway for his birthday. I visited the website and saw a standard room was 89.00 and since it was for one night I thought that was cheap enough. I called the hotel to ask if I should make...More

1  Thank cynthia m
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 2 February 2016

Cynthia, I am certainly sorry for the lack of sleep you encountered. I know we weren't fully filled, but this week is by far our busiest of the season along with some dates in March for Spring Training. I apologize for the noice issue but...More

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1789101137
About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Bar/Lounge
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$99 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Smoking rooms available
Details
Price range
US$99 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Smoking rooms available
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Traveller (33)
Room & Suite (20)
Family and Play Areas (3)
Questions & Answers
Ask a question
Paula D
4 February 2016|
AnswerShow all 3 answers
Response from Patricia P | Reviewed this property |
no
0
Votes
TINKERBELLA2007
5 March 2015|
AnswerShow all 2 answers
Response from Jacqualyn s | Property representative |
yes included in the hotel service fee
0
Votes
Room Tips
"get a suite, more private, spacious, and quiet"
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"stay away from the 5/6th floor if an event is scheduled or in progress!!!!!!"
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"Stay somewhere else!"
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"Suites are the only choice, regular rooms will bring real disappointment"
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