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29 Apr 30 Apr
1 room, 2 adults, 0 children12
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My husband and I stayed here for our anniversary. Our stay here was very nice. The Staff was friendly, helpful and courteous. The room was clean and updated, the bed was fairly comfortable. Bar area was fun.More
2 Thank Jennifer D
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 19 February 2016
Jennifer D.,
The positivity just keeps flowing! We couldn't feel better to hear/see reviews like this. It makes us all warm and tingly inside! But again, thank you for taking the time to review your stay and next time the experience should only be better!...More
We reserved 3 nights here, but checked out after 2 and found another hotel. The entire hotel smelled old and moldy. The room had a damp feel to it, and stifling air quality. There was mold in the A/C and all over one wall and...More
Thank 2015cholmes
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 22 October 2015
Mr. Holmes,
I am very disappointed to hear about your recent stay. I would like to personally apologize for the inconvenience you incurred. I would like to let you know we take reviews good and bad very seriously. I will be in contact with maintenance/housekeeping...More
Only spent one night at this hotel but wished I could have stayed more. The rooms were clean and cozy, had a restful nights sleep. When checking in, I appreciated being offered the option on choosing which floor I wanted to stay on.More
1 Thank Rodney T
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 20 October 2015
Rodney T,
Thank you so very much for your review of your stay here at the Imperial Swan Hotel & Suites recently. We have really been pushing our guests to come here to make a review and glad to see the results are very positive...More
Had an excellent stay at the hotel. The staff was very courteous, and my newly renovated room was a welcome site, and an excellent place to wind down after a long day. The hotel also has a fun on-site bar with a friendly, and welcoming...More
1 Thank M J
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 20 October 2015
M J,
So kind of you to take a moment to review your most recent stay here, we certainly appreciate that! Glad to know you enjoyed our bar staff as well, I will be sure to pass the word along. Hopefully you were able to...More
I came to Lakeland on business and Stayed in the executive suite at the Imperial Swan Hotel. The room was surprisingly big with a Jacuzzi tub. The staff was wonderful; the room was immaculate, the beds were very comfortable and the receptionist was very helpful...More
Thank J M
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 19 February 2016
J M,
I would like to take a moment to thank you for reviewing your stay. It seems that all that we stress here was appropriately covered during your stay. Just look us up when you are around again and we will get you into...More