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Imperial Swan Lakeland

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Imperial Swan Lakeland
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161 Reviews from our TripAdvisor Community

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Showing 160: English reviews
Reviewed 16 July 2015

Initially, we were't very happy with the room we were originally put in. It was a suite in a far location from any elevators and that whole section had a very musty smell. When we requested a new room, everyone on the staff got involved to make our stay as pleasant as possible. We were there for three nights and...

Thank Matthew W
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Matthew W, Thank you for your feedback regarding your stay. I am sorry about the distance with the suites as that is how the previous Four Points Sheraton was designed. I am certainly excited that everyone all played a part to make your room transition pleasant. We love our sports teams here and I will also pass the kind words...

Naples, Florida
Reviewed 15 July 2015

The hotel is a older hotel. But Jacqualyn Smart was incredible helpful and so accommodating to our entire group. We stayed her for Cal Ripken Allstars and she helped the entire team from anything from laundry to the entire team on the same floor. To rearrange rooms. Thank you Jacqualyn for all your help and we will be back with...

Thank Kelly G
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Kelly G, I am so happy to hear of your experiences here and will certainly relay those words to Mrs. Smart. We work hard for every guest to ensure their visit is relaxing and stress-free. Looking forward to your return trip for next season and if anything is needed prior, please don't hesitate to call.

West Palm Beach, Florida
Reviewed 13 July 2015

We just stayed at this hotel because we had a baseball tournament in Lakeland. Honestly, our entire team and their families were staying there which is why we stayed after the first night. The hotel was in "ok" condition...a little worn down. You can tell that they had renovated some things and it had potential to be cleaned up and...

Thank Mom0627
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Mom0627, I would like to thank you for your review of our hotel. While there were some great things said, I am sad to hear of your issues. We do understand being pet-friendly isn't for everyone. Being right off the Polk Parkway we offer that service to provide our guests with that option. We do allow only 2 pets max...

Reviewed 30 June 2015 via mobile

I went to this hotel on softball tournament.... The room was clean and in excellent condition.... There were only one detail the air conditioning wasn't working in that room... But between the front desk and the maintenance guy to went to fix it that night they went above and beyond to make sure I was kind of comfortable that night...

Thank My Info R
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

My Info R, I want to say on behalf of the the hotel THANK YOU for your kind review. We are so glad that you were able to enjoy your stay. We love our sports teams and the friendly people we meet. I will certainly pass the kind words on to the maintenance staff and the front desk staff. We...

Tampa, Florida
Reviewed 20 May 2015

I stayed at the Imperial Swan while visiting Lakeland for a few days. The hotel is older but the friendly staff makes up for it. Great location to shopping and restaurants. Nice, clean rooms. I would stay there again.

1Thank mrb8179
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

mrb8179, Thank you so much for taking the time to review your stay here at the Imperial Swan Hotel. We are so glad that you fully enjoyed your stay and it's great to know you will be back. This area is constantly growing so I'm sure there will be something new around town to check out. Hey, our restaurant should...

Reviewed 14 May 2015 via mobile

Came down for a wedding and planned to stay four nights. We ended up leaving after the first night and going to the Hyatt across town for basically the same price. The room was filthy: mold along the ceilings and tub, rusty fixtures in the bathroom, huge holes in the blankets, stained sheets, ripped curtains, and a rotted out hole...

3Thank MattJttaM
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

MattJttaM, I am so very sorry about your unpleasant experience here. We want all of our guests to be treated like VIP's and I cannot apologize enough about your stay. Many positives can come from negatives though I truly believe. Upgrades are going on steadily thru the hotel and soon you will be able to see how much has changed....

Quincy, Florida
Reviewed 29 April 2015 via mobile

Traveled down to visit Legoland, after staying at another did of a hotel closer we decided to try this. The photos looked nice and we figured a little drive time would be a trade off for a better stay. I requested a smoke free room as we have an allergic child, we were assured one, not a problem. But they...

1Thank fullofquirks
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

fullofquirks, I wanted to reach out to speak to you regarding your review. I am so very sorry about your experience. We do have smoking areas outside as we have ashtrays and the bar next door requires guests smoke in those areas. The early check out should not have been a problem and I'm sorry if the correct response wasn't...

Ocala Fl
Reviewed 25 April 2015

while attending a dogshow we stayed here , great rooms , friendly staff , elevator , the only pittfall, no grass to X a dog, breakfast looked oke , did not use it , quite area and everything very clean

Thank eldb
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

eldb, Thank you for your review and we are so happy you enjoyed your stay. Being a pet-friendly hotel, we certainly enjoy our four-legged friends. I have sent your thoughts on to our GM and hopefully we can provide a bigger area for the pets! Hope to see you again soon!

Fort Lauderdale, United States
Reviewed 3 April 2015

Super cheap and super gross. Simple cleaning would have worked wonders. Nothing was clean. Most things were in disrepair or stained or had holes. I was afraid to touch anything. Sink leaked. Girls in the next room were given a plunger when they told the desk their toilet was clogged. Really?

3Thank Susan M
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Susan M, I am so sorry about your stay and truly would like to personally apologize. We want every guest that walks thru our doors to leave happy. Since your stay, we have been working tirelessly with making upgrades here. We hope that we can gain your trust back and welcome you in so that you may see the changes....

Reviewed 3 April 2015

We stayed one night (April 2015) in a very clean, large & quiet King room on the fourth floor. Everything was functional but found the hotel to be out dated and in need of many minor repairs. The sheets and towels were well worn and thin. Desk staff was efficient and friendly. Free parking garage.

Thank Marian D
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Marian D, Thank you so much for taking the time to review your stay here at the Imperial Swan! We are right smack-dab in the middle of numerous upgrades and cannot contain our excitement about finally unveiling them to the public. This is an older hotel and the cosmetic issues are being addressed. Wallpaper is coming down and fresh paint...

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  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away! ... more   less 

Additional Information about Imperial Swan Lakeland

Address: 4141 S Florida Ave, Lakeland, FL 33813-1626 (Formerly Sheraton Inn Lakeland)
Region: United States > Florida > Central Florida > Lakeland
Price Range: RM433 - RM607 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Swan Lakeland 3*
Number of rooms: 168
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Also Known As:
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan Hotel Lakeland
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Swan Lakeland staff and other travellers.
3 questions
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11 months ago
Baldwin, New York
over a year ago

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Questions? Get answers from Imperial Swan Lakeland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a suite which were on other side of the hotel, possibly quieter due to less traffic”
 of 5 bubbles syrusg2016, 13 Jun 2016 | Read review
“don't get a room over the lounge where the live band plays!”
 of 5 bubbles CAROL523, 6 Jun 2016 | Read review
“Ask for a suite”
  • Torn blankets
 of 5 bubbles stevenk379, 10 Feb 2016 | Read review
“Any room should be nice enough if you aren't near a high school basketball team.”
 of 5 bubbles cynthiamF6049RT, 31 Jan 2016 | Read review
“Don't go near this humid mess!”
 of 5 bubbles marksJ7566UY, 6 Sep 2015 | Read review
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