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Cons: Three floors of rooms, check-out 11 am and no early check-in before 3 pm? No one answered the front-desk phone for over 30 minutes at 9 am on a weekday; Comfort Inn Customer Service gave no apologies or correction, but lots of excuses. No...More
Thank Donna M
Response from Corinne T, General Manager at Comfort Inn & Suites Lantana - West Palm Beach SouthResponded 6 days ago
Not sure if you are reviewing the correct property as we have complimentary breakfast each morning and also have vending machines on each floor. Additional we give free bags of goodies to guests at the front desk.
Also, we absolutely take requests for...More
After a long day on the road that is a real treat when you can check into a hotel quickly and effortlessly – Jose was up to the task and made sure that the check in process was seamless and he even gave us an...More
Response from Corinne T, General Manager at Comfort Inn & Suites Lantana - West Palm Beach SouthResponded 23 November 2017
Thank you for your kind words! We pride ourselves on giving our guests the most outstanding service possible with hopes that you will return to stay with us on your next trip. We're so glad our staff gave you exceptional service. We truly love our...More
The front desk was nice and friendly. The hotel is old and located in a sketchy neighborhood. We stayed one night on the way from Orlando to Miami. Room is very small. If you do not have a tight budget, stay somewhere else.More
Response from Corinne T, General Manager at Comfort Inn & Suites Lantana - West Palm Beach SouthResponded 1 week ago
Thank you for your feedback. We appreciate you complimenting our staff, however, we were surprised at the rest of your comments. We would like to talk to you further regarding your stay as we hold our guests safety and satisfaction in the highest regard. We...More
For the most part, this was a great hotel to stay at. We stayed in room 112 which was right beside the lobby so we were somewhat concerned about noise. It turned out that this room was extremely well sound proofed. We heard very little....More
Response from Corinne T, General Manager at Comfort Inn & Suites Lantana - West Palm Beach SouthResponded 4 weeks ago
Thank you for your feedback. We’re happy to hear our staff gave you the outstanding customer service we strive to give everyone who walks through our doors. We will address the check in experience as we don't guarantee early check-in but we can absolutely call...More
This hotel quickly went from a 4 star to a 1 star after my 76 year old father was punched and robbed on the hotel property by a local thug. This happened around 10 pm when he was outside smoking a cigarette by the side...More
Thank Caleb N
Response from Corinne T, General Manager at Comfort Inn & Suites Lantana - West Palm Beach SouthResponded 15 December 2017
We are deeply saddened to hear about the incident reported to us at the front desk. We have been in touch with not only the authorities to assist in any way we can, but also since it seems like the incident may not have happened...More
US$110 - US$189 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
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Number of rooms
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