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Marriott's Crystal Shores

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450 Reviews from our TripAdvisor Community

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Showing 442: English reviews
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Boston, Massachusetts
Reviewed 1 week ago

This lovely resort with its beautiful beach did not disappoint. The friendly, helpful staff keep the property spotless and made everyone feel appreciated and cared for. Our 'villa' was as close to the construction as possible (not by our choice, of course) and, except for one day when the noise kept us from having lunch on our expansive balcony, it...

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Helpful?
Thank BearZee
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Thank you for a perfect review! We are so happy to hear you enjoyed your stay with us here at Marriott's Crystal Shores.

Reviewed 1 week ago via mobile

We just checked out of this Marriott vacation club resort today...and have nothing but great things to say about the staff and property! Starting with Lina Figueredo. We spoke with her about our upcoming reservation after receiving an email from her about 2 weeks prior to our anticipated stay. (We are not vacation club owners(yet), but rather reserved this property...

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Helpful?
Thank Stephanie L
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Stephanie, thank you for a perfect review! We are so happy to hear you enjoyed your stay and that our staff were able to make it even more exceptional. We look forward to your next visit!

Reviewed 2 weeks ago

We have stayed at Crystal Shores twice both for 7 days, 6 nights. This is a quiet property. The rooms are beautiful with amazing views whether you have ocean front or ocean side view. Huge balconies that can easily accommodate 8 people with ease. This is not a property for families with small children in need of lots of activities...

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1Thank Heather P
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Welcome back, Heather! We are so happy to hear you enjoyed another stay with us here at Marriott's Crystal Shores. Thank you for a perfect review.

Reviewed 14 February 2017

We are a Hispanic family that went last weekend to celebrate my birthday and at the hotel. The personnel had a very unwelcoming attitude with us that made me, my family and special my kids feel discriminated and undignified to be at the property. At the point that we decided to move to another hotel. We are honored family and...

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Helpful?
5Thank Mafersack
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

We apologize for any inconvenience you experienced during your stay with us. We see that you are in touch with our Customer Care team and senior resort management. These are the correct teams to address your concerns. Thank you for taking the time to share your feedback.

Reviewed 12 February 2017

We stayed in a gulf front, high floor room. The views were spectacular and we heard no noise from the construction. The hotel does everything it can to make the guest experience very enjoyable. The room was exceptionally clean, well maintained, well-stocked with everything we needed, beds were comfortable and the balcony was huge and incredibly enjoyable. We hope to...

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Helpful?
2Thank MANTRA W
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Thank you for a perfect review. We are happy to hear you enjoyed your stay and the view from your villa. We look forward to welcoming you back to Marriott's Crystal Shores!

Reviewed 12 February 2017 via mobile

Beautiful resort style hotel with beautiful pool, beach and grounds. Valet parking is validated at restaurant. We had dinner in the beach restaurant. Too much lime juice on the fish tacos, but would try it again.

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Thank Wendl15
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Thank you for your review. We are happy to hear you enjoyed Marriott's Crystal Shores.

Pittsford, NY
Reviewed 3 February 2017

This Marriott property, in a beautiful part of Florida, offered a great vacation experience in spite of the massive construction project (which will make future vacations even greater). The staff couldn't have been nicer; the facilities were clean and well maintained. The beach was outstanding for swimming, walking , or just sunning. The bedrooms are somewhat small with poor storage,...

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2Thank Willard B
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Willard, thank you for taking the time to leave a perfect review. We are so happy to hear you had a great vacation experience with us here at Marriott's Crystal Shores. Construction continues but we look forward to opening over 100 new villas and additional amenities at the end of the year.

Cape May, NJ
Reviewed 31 January 2017

The room was great. I was very impressed. Staff even better. Lots of acctivities for kids & adults. A little noisy due to construction next door. Everything was perfect. Stilts Restraunt was a bit pricy, but many option within walking distance.Easy beach access.

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1Thank tommyde
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

We are so happy to hear you enjoyed your stay and your villa here at Marriott's Crystal Shores. Thank you for taking the time to leave a 5 star review.

Naples, Florida
Reviewed 22 January 2017

I arranged an evening staying on the beach for my good friends! The staff at Marriott's Crystal Shores were amazing! Friendly welcome! Professional and so accommodating. Thanks for making our time at Crystal Shores a memorable experience for me and my friends. Lenora Lem

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1Thank lenoralem
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Lenora, we are so happy to hear you and your guests enjoyed your stay with us here at Marriott's Crystal Shores. Thank you for a perfect review.

Chicago, Illinois
Reviewed 19 January 2017

There is a lot of construction. The villas are comfortable and roomy. Although the master bedroom is small and difficult to move around in. The kitchen is fairly well equipped. The master bath is large and the shower is great. Not a great view though. Disappointed that you can't get a cocktail at the pool, or bring one up to...

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1Thank tcwidder
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Thank you for your feedback. It is very important to us and has been shared with our senior resort management. We apologize for any inconvenience you experienced during your stay and hope to have the opportunity to exceed your expectations on your next Marriott Vacation Club stay.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Concierge

Additional Information about Marriott's Crystal Shores

Address: 600 S Collier Blvd, Marco Island, FL 34145-5604
Region: United States > Florida > Southwest Gulf Coast > Marco Island
Price Range: RM1,935 - RM3,998 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marriott's Crystal Shores 4*
Number of rooms: 219
Reservation Options:
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Also Known As:
Marriott`s Crystal Shores Hotel Marco Island
Marriotts Marco Island
Hotel Style:
#4 On the Beach Hotel in Marco Island
#4 Luxury Hotel in Marco Island
#4 Top resorts Hotel in Marco Island
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Questions & Answers

Here's what travellers have asked, with answers from Marriott's Crystal Shores staff and other travellers.
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Questions? Get answers from Marriott's Crystal Shores staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front in the building closest to the beach is the best location. But ocean side rooms are very nice and you can still see the ocean.”
 of 5 bubbles E8821KDheatherp, 10 Mar 2017 | Read review
“Gulf Front rooms have best views; corner units have larger balconies; gulf front rooms are farthest from construction 'noise'.”
 of 5 bubbles mantraw2016, 11 Feb 2017 | Read review
“Gulf View on an upper floor is best, but hard to come by.”
 of 5 bubbles 447willardb, 2 Feb 2017 | Read review
“Gulf view rooms have amazing views of the Gulf.”
 of 5 bubbles lenoralem, 22 Jan 2017 | Read review
“High floor, away from construction”
 of 5 bubbles tcwidder, 19 Jan 2017 | Read review
5 of 5