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    Marriott's Crystal Shores

    600 S Collier Blvd, Marco Island, FL 34145-5604
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    28/01/2018 29/01/2018
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    Traveller (293)
    Room & Suite (97)
    Pool & Beach (59)
    Overview
    • Excellent65%
    • Very good23%
    • Average8%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “vacation club” (32 reviews)
    “cascade pool” (5 reviews)
    Free Wifi
    Free Parking
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Facilities for Disabled Guests
    Dry Cleaning
    Kids Club
    Housekeeping
    Self-Serve Laundry
    Private Balcony
    4.0 Star Hotel
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    Rooms
    28 Jan29 Jan
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (505)
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    1 - 5 of 496 reviews

    Reviewed 3 days ago via mobile

    This vacation club is different from others we have experienced across the country - a high-rise complex situated directly on a magnificent, white-sand, Gulf of Mexico beach. Our Gulf-front villa provided amazing 180 degree views from a wrap-around balcony. The two-bedroom villa was stylishly decorated....More

    2  Thank JHB603
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 2 days ago

    Thank you for a perfect review! We are so happy to hear you enjoyed your stay with us here in Marco Island.

    Reviewed 4 days ago

    I have read the reviews, good and bad. I pestered MVC after the hurricane in September, and had my share of difficulties finding out what was going on, and yes they could not honor my reservation for a 3 BR because of the storm remediation...More

    2  Thank David R
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 2 days ago

    Thank you for a perfect review! We appreciated your patience regarding the status of the resort following the hurricane. We are happy to hear you enjoyed your stay and hope you will join us again sometime.

    Reviewed 1 week ago

    Can't beat the view from the Beachfront Villas. Our stay over Christmas was awesome. The weather couldn't have been any better with Sunny skies and temps in the 80's. Resort staff is top notch and make you feel so welcome. Additional rooms (new tower) and...More

    2  Thank markmS308GX
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 2 days ago

    Thank you for a perfect review! We are so happy to hear you enjoyed your stay with us here at Marriott's Crystal Shores.

    Reviewed 1 week ago

    ...it's because they EARNED IT! Our stay was in July 2017 on July 4th week. We were a group consisting of three kids aged 9 - 12, two parents and two grandparents. Our last visit to Crystal Shores was in 2015 when the construction had...More

    1  Thank FamDRuNY
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 1 week ago

    We are so happy to have earned a 5 star rating! Thank you for taking the time to share your feedback. We hope you will join us again sometime.

    Reviewed 2 weeks ago

    Stayed here over Christmas. A beautiful resort with great views. The rooms are big and well appointed. The staff was very friendly and helpful. Highly recommend this location. The Marketplace doesn't have a lot but there is a 7-Eleven right across the street.

    2  Thank Chip R
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 1 week ago

    Thank you for a 5 star review! It is great to hear you enjoyed your stay with us here at Marriott's Crystal Shores.

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Multilingual Staff
    • Self-Serve Laundry
    • Dry Cleaning
    • Concierge
    • Room amenities
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Hot Tub
    • Outdoor pool
    • Heated pool
    Details
    • Price range
    • US$560 - US$685 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Top resorts Hotel in Marco Island
    • #4 Luxury Hotel in Marco Island
    • #4 On the Beach Hotel in Marco Island
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 219
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Hotwire, Hotels.com, getaroom.com, Priceline, Cancelon and TripOnline SA so you can book your Marriott's Crystal Shores reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Florida >
    • Southwest Gulf Coast >
    • Marco Island
    • Also Known As
    • Marriott`s Crystal Shores Hotel Marco Island ,
    • Marriotts Marco Island
    Add Photo Photos
    Traveller (293)
    Room & Suite (97)
    Pool & Beach (59)
    Dining (28)
    Hotel & Grounds (152)
    Bathroom (3)
    Family and Play Areas (2)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    TStr8
    4 January 2018|
    AnswerShow all 2 answers
    Response from MarriottVacationClub | Property representative |
    There is a third party vendor that rents chairs and umbrellas. The resort provides beach towels for resort guests.
    1
    Vote
    Marie G
    I was very surprised by Karen's experience with her timeshare week, which was scheduled at a time when Crystal Shores was closed as a result of hurricane Irma. We are at Crystal Shores this week and, just this afternoon, I spoke to a representative at Crystal Shores who said that the issue of re-bookings for people with weeks scheduled during the Irma closing was handled by the corporate office. This is understandable, given that communications on Marco Island were down subsequent to the hurricane. The representative indicated that the re-bookings were handled on a case-by-case basis. I would hope that Marriott Vacation Club would have done something to accommodate owners whose weeks fell during the closure. It seems the decent thing to do. That said, I haven't had the opportunity to review the sales agreement, but I will when I have the chance. I was also surprised that, as owners, we did not receive any communication whatsoever about the damage done to Crystal Shores, let alone information about the length of the closure period. The only way that I knew that the resort was open in time for our week was by calling the resort directly. Can anyone speak to the policy for timeshare owners who had weeks scheduled during the hurricane closure? Or to why owners were never contacted about the damages to the property?
    11 October 2017|
    AnswerShow all 3 answers
    Response from shopper700 |
    We are MVC owners of two weeks in HHI and have used our points to go to Crystal Shores. After the hurricane closed this property we phoned to ask what can we do and we were told just wait and see if we will be open for the... More
    1
    Vote
    Don H
    19 September 2017|
    AnswerShow all 6 answers
    Response from Benita D | Reviewed this property |
    If you are a Facebook user, search for Marriott Vacation Club Crystal Shores, then click on follow. You will get their updates on your FB feed. They were under the mandatory evac order and had to have all guests and staff... More
    2
    Votes
    Room Tips
    "Upper floor in the new building gets you a partial Gul;f view at a lower price."
    Read review
    "Gulf Front high floor can't be beat. Amazing sunsets."
    Read review
    "Choose a different hotel. They don't deserve your business."
    Read review
    "Get an ocean view for your room, you will thrilled with."
    Read review
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