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(08/12/18 @ 11:20 PM) Is someone on a hamster wheel powering - or more accurately NOT powering the internet at this hotel/motel? I’ve stayed here three times in the past 10 months and the WiFi is always down and someone is always on the phone...More
Response from John P, General Manager at Residence Inn by Marriott Miami Coconut GroveResponded today
Please accept our sincere apologies for the inconveniences encountered with our internet during your recent stays.
We are working diligently with our internet provider to correct this issue moving forward.
Feel free to reach out to me directly during your next trip to...More
My family and I stayed here one night prior to catching a cruise. The good things about this place is that the staff is extremely friendly and common areas are updated and modern. Also included free self parking for Marriott reward status members. Breakfast also...More
Response from John P, General Manager at Residence Inn by Marriott Miami Coconut GroveResponded 2 weeks ago
Thank you for taking the time to post a review for our hotel. I am glad to read that you enjoyed the amenities offered to you due to your loyalty with Marriott. I do apologize for the layout of our property and the...More
This place seriously sucks. I have been staying there many times and it's impossible not to notice how the standards keep slipping. As a Platinum Rewards member for life, I have been promoted to a large suite. Hooray! But wait . . . the cold...More
Thank Martin H
Response from John P, General Manager at Residence Inn by Marriott Miami Coconut GroveResponded 3 weeks ago
Dear Martin H,
Thank you for taking the time in writing your review. My sincere apologies for the less than perfect stay due to the water pressure and internet connectivity. These should be hassle free exceptions when guest are traveling. Sharing your concerns with the...More
I planned to stay here for the weekend. I checked in and a few hours later found out I had a family emergency and had to leave. I had pre paid my stay but the front desk lady who helped me was so kind. She...More
This is a 5 star, not a 5 star hotel, but 5 stars for service, freebies and space.
This is more like a Holiday Inn with the service and breakfast of a Marriott.
Firstly - sign up for Marriott rewards/membership - which is FREE online....More