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255 Biscayne Boulevard Way, Miami, FL 33131
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Traveller (1561)
Room & Suite (808)
Dining (91)

About

#26 of 152 hotels in Miami
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
JW Marriott Marquis Miami infuses sophistication, design, art, fashion, and technology into a diverse landscape of business, meeting, and pleasure travel pursuits. Ideally located in downtown Maimi, Florida, our hotel offers easy access to Wynwood Art District, the Frost Science Museum, the Perez Art Museum, and the Miami Design District. Thoughtful amenities include stunning hotel rooms and suites, a stainless steel sky pool, a Mediterranean restaurant, an inviting spa, and a state-of-the-art fitness center.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling
Children Activities (Kid / Family Friendly)
Taxi service
Paid private parking on-site
Paid wifi
Hot bath
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
Concierge
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Bay View
Languages Spoken
English, French, Spanish, Portuguese
Hotel links
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Location

100Great for walkers
Grade: 100 out of 100
135Restaurantswithin 0.5 km
19Attractionswithin 0.5 km
2230Reviews84Q+A100Room tips
Traveller rating
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Most Recent
RoxyEPFlyer wrote a review Yesterday
Miami, Florida23 contributions12 helpful votes
The stay was disappointing. Rooms are dated- old carpet, really old and uncomfortable couch in the suite, most things don't work. TV in the bathroom didn't work. Half the lamps wouldn't turn on. Shades in the bathroom wouldn't work which is not acceptable when you consider your bathroom stares into an office building. Shower was terrible- shower head looks like something you'd see at a Holiday Inn. I really can't believe this property is considered high-end. Worst was room service. We placed our order and were told 30-45 minutes. An hour later, I call down and the woman (Venus) tells me that they elevators are backed up so orders are delayed. She says 10-15 mins more. Another 30 minutes later- NOTHING. So I call again... Finally, room service arrives and they're missing the drinks. Best part is the woman delivering told me that they had just been handed the order- so basically the woman didn't submit it the first time and just lied about it being the elevators. At a true luxury, five-star hotel the manager would have proactively called to tell me food was arriving late and then they would have taken the initiative to discount the meal or send up a bottle of wine. Instead, I had to call and complain before they offered 50% off for the unacceptable delay. The customer service isn't there and the rooms just don't meet the bar to be considered a real luxury hotel. Oh- and I was supposed to get a free upgrade as part of a promotion. Check-in told me I was upgraded but when I checked, I was put in the EXACT room I reserved months before. It's just sloppy. Go to the Four Seasons.
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Date of stay: January 2023
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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manmeet42 wrote a review Aug 2022
New Delhi, India206 contributions104 helpful votes
Hotel's Favourite
Great property, best location, courteous staff and huge rooms by all standards. The bathroom was luxurious. No delay in check in or check out. Very close to the airport. Only issue was non availability of English Breakfast Tea Sachets as everyone does not drink care. Other than this all perfect.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Olivier D wrote a review Jan 2023
Antwerp, Belgium307 contributions93 helpful votes
+1
I stayed 5 nights at this property for a convention. Checked in late in the evening and received my key within 5 minutes. Very friendly staff. I requested a high floor and was assigned a 22d floor room, but when I got in the elevator, I realised that it was medium floor since the hotel has 43 floors. The first room floor is on 21, 20 is the fitness, 19 is the pool floor with mini bowling, a golf simulator and basketball. Below, there are office floors and meeting rooms. However, I was pleased to see that I was assigned a southwest corner room with nice water views. The room and bathroom are large, clean and comfortable with a manager size desk. The pool area is nice considering the city location, however the sun is blocked by the adjacent Kimpton Epic hotel between around 11.30 and 2.30. Efficient room service and evening turndown. I had a pleasant stay.
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Date of stay: January 2023Trip type: Travelled on business
Room Tip: The southwest corner rooms have the nicest views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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RayICue wrote a review Jan 2023
Cornelius, North Carolina3904 contributions640 helpful votes
Great downtown location with exceptional amenities. Rooms with spectacular views. Only negative would be less than desirable restaurants, food options were not so good . But other factors make this a good choice. The amenities include available bowling, billiards and table tennis. Also the pool is nice as well .
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Max G wrote a review Jan 2023
New York City, New York3 contributions1 helpful vote
Worst experience ever ever had in an American Hotel in USA On a business trip seeing clients in a very old and not update suite that smell like the seventies... After a long day of meetings try to book a massage in the SPA You have to leave a message to schedule the visit. After two hours no one call back, try to get connected trough the concierge and still no one reply to me. Disappointed is a good word, but is NOT enough to express the bad service (not cheap).
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled on business
Room Tip: Do not go to this hotel with expectations. You will be very very disappointed. Being a value...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Valentina Casanova, Guest Services / Front Office at JW Marriott Marquis Miami
Responded 6 days ago
Dear maxgS3240KE, Thank you for taking the time to share your insight regarding your experience at the JW Marriott Marquis Miami. Our hotel team is truly dedicated to ensuring that every guest receives exceptional service and I sincerely apologized that we did not exceed your expectations in this instance. Please be advised we are starting with the renovation of our rooms very soon. We hope to have the opportunity to regain your trust and welcome you once again at the JW Marriott Marquis Miami when your travels bring you back to this area. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jacob B wrote a review Jan 2023
One of the most amazing trips The one person who made a big difference in our stay was Concierge Andres Meneses. He helped us get dinner reservations , car service & made it very memorable experience
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Danny B wrote a review Jan 2023
Irmo, South Carolina75 contributions54 helpful votes
If you are a Marriott Gold or above don't expect too much from these folks. If you ask for an upgrade you receive a deer in the headlights look from the desk staff. Nice clean property and was lucky to get a newly renovated room. Went down for breakfast and the buffet was $45.00 . The new normal however I ordered from the menu and received 20% off. When arriving the bell staff were most helpful.
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Date of stay: January 2023
Location
Service
Room Tip: end corner rooms are the biggest.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Isabel T wrote a review Jan 2023
1 contribution
Our recent stay at the JW Marriott Marquis for New Year's Eve was spectacular. We spent the last few days of 2022 in Miami at the JW Marriott Marquis, and we wouldn't have traded it for anything in the world. The food, service, and attention to detail were excellent. Andres from the Concierge Team was God sent. He helped us get confirmed with a few restaurants and tours to enjoy while in Miami. Michelle, Kevin, and Cynthia from the front desk team made our check-in as smooth as possible and were able to get us situated throughout our stay. The team was as gracious as surprising my husband and I with complimentary champagne as they knew we were returning guests. Everyone went beyond our expectations! We look forward to staying at the JW Marriott Marquis in 2023.
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Date of stay: December 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pickytraveller wrote a review Dec 2022
Toronto, Canada12 contributions16 helpful votes
The location is very convenient, especially for pre or post cruise stay. The pros about stops here. The amenities were a nice thought, as an attempt to justify the “destination fee” but everything is in disrepair. The bowling machine is broken, the foosball machine is broken. Service is slow and absent. Have tried asking for housekeeping items and took hours and often missing items that were asked for. Room cleanliness was average. Found hair in bathtub, shower, and food crumbs on carpet. Had communicated to hotel in advance that we are there to celebrate anniversary. Was acknowledged via email with special welcome but not even a mention was received. Nothing. Area is nice enough but just a block away seems sketchier already with many homeless asking for money or screaming at passerby. Not hotel’s fault but comes with the area. We had happy hour drinks at Boulud Sud. Excellent food and beverage quality. Great service. But again you don’t have to stay at this property to use the lounge/restaurant anyway. Compared to other 5 star hotels in Miami area we have experienced - Four Seasons, Ritz Carlton, Mandarin Oriental etc, we would rank this property the lowest. It is also the lowest priced but you can what you pay for. This is a 4 star property at best and frankly surprised it bears the JW Marriott badge.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Valentina Casanova, Guest Services / Front Office at JW Marriott Marquis Miami
Responded 4 weeks ago
Dear johnliTO, Thank you for taking the time to share your insight regarding your recent stay at the JW Marriott Marquis Miami. It is through guests' feedback that we continue to improve upon the service we provide. Our hotel team is truly dedicated to ensuring that every guest receives exceptional service and I sincerely apologized that Please be assured we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to continue to focus upholding our commitment to provide a memorable experience with exceptional service to enhance all our guests stay. We hope to have the opportunity to welcome you in the future. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Matthew A wrote a review Dec 2022
Needham, Massachusetts8 contributions1 helpful vote
the place is tired, first room smelled and had to move - second room was renovated and very nice room - service was just ok in the restaurant . I am a Marriott warrior it just needs a renovation - they are really trying to improve service you can see it - they greet you when you come in and the restaurant manager was so nice and the breakfast buffet was very good - renovate and you have a gem
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled on business
Room Tip: as for a renovated room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Valentina Casanova, Guest Services / Front Office at JW Marriott Marquis Miami
Responded 20 Dec 2022
Dear matthewa_13, Thank you for taking the time to share your insight regarding your recent stay at the JW Marriott Marquis. We are pleased to know you received good service, as everything we do is aimed at providing you with a comfortable experience while in our care. We are happy to announce we have already started with the renovation of some of our spaces (the recreational area and swimming pool), and we will start renovating our rooms very soon. In the meanwhile, please be assured we periodically perform deep cleaning and maintenance of our rooms. We are looking forward to welcome you back to enjoy our new spaces. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$504 - US$720 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott marquis miami hotel miami
LOCATION
United StatesFloridaMiamiDowntown
NUMBER OF ROOMS
313
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JW MARRIOTT MARQUIS MIAMI: UPDATED 2023 Hotel Reviews, Price Comparison and 1,992 Photos (FL) - Tripadvisor

Frequently Asked Questions about JW Marriott Marquis Miami
Which popular attractions are close to JW Marriott Marquis Miami?
Nearby attractions include Room Escape Miami by Fox in a Box (0.4 km), Olympia Theater (0.3 km), and Escape Hunt (0.3 km).
What are some of the property amenities at JW Marriott Marquis Miami?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Marquis Miami?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Marquis Miami?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Marquis Miami?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to JW Marriott Marquis Miami?
Conveniently located restaurants include Steak Brasil Churrascaria, Farfalle, and Vero Italian.
Are there opportunities to exercise at JW Marriott Marquis Miami?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Marquis Miami?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Marquis Miami offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at JW Marriott Marquis Miami?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.