Traveling for over 50 years I have often experienced a problem here and there. During this trip something arose that was unexpected and The Elser , especially Frenando , took the problem and handled it in a remarkable way. By no means was it a problem created by the Elser but Fernando to care of resolving h bad situation. Her went OUT of His way to do so. I will always stay at the Elser in the future because of him. I could not have been more please with the stay. It reminds me of days gone by with the service. The kitchen and view we to die for. Their VIP Concierge Service surpasses even the Four Seasons and other Luxury brand hotel. There is nothing better in Miami Disliked · Can't complain about anything. My wife worked for a major International Hotel in Japan and said the Else far exceeded what she had expected. She loved the hotel…
The service in this hotel was beyond belief! Everyone we came in contact with could not have been nicer or more helpful. We were upgraded to a suite that was absolutely gorgeous. Unfortunately, we were only there for one night. I wanted to live there! The location is across the street from all the action. We were leaving on a cruise and could see our ship from our balcony. The Elser is the only hotel I will stay at in Miami from now on. I highly recommend this hotel.
I had an AMAZING stay and thought the customer service was phenomenal. The hotel’s amenities were outstanding and very fun to use. Special shout-out to Orlando and Brandon!!! We had such a great experience.
Elser Hotel is one of the Top Hotels we have recently visited. From the very centric location and many attractions around, to the reception on our arrival. We were impressed by the extreme cleanliness, the organization, the good taste in the decoration and the intimate and at the same time active atmosphere. The staff seems very dedicated and committed to their work, from the valet parking to the security team. We noticed a very active and dedicated cleaning staff and we were impressed by the help of the assistant manager Yuneikis who approached us to help and explain in detail the information, history and services of the Hotel, being very professional, spending time with us even when she seemed very busy in her duties. We always love discovering new places and enjoying safe and high quality stays. Definitely our next experience will be at Elser Hotel!!!!…
Excellent location, gym is spectacular. Rooms are spacious. Might need some more options on the food menu in the future. Lovely stay overall and definitely recommended. Staff is extremely good, always caring.
I travel many times through out the year . I stay at many 4 or 5 star hotels . I also manage hotels and other properties. I was amazed by this location from the very beginning. It it’s very posh , clean and service is 5 stars . I am already looking to book another stay here . The views from the rooms are amazing . This is a must stay even if you’re looking for a staycation nearby . This place is amazing !
One of the best hotels we have ever stayed in!! Can’t fault anything! Everything was perfect from arrival to departure!! Very spacious room with super comfortable bed, beautiful pool area and the gym was the nicest hotel gym I’ve ever seen!!! The staff were top notch too!! Alexander and Julio were our porters and Fernando organised our car to the cruise terminal!! Can’t remember the reception staff name but nonetheless every single person who worked there great at their job!!!
Stayed here for our sons college spring break. We had a 2 bedroom suite on 19th floor overlooking the bay. Overall, we had a positive experience. Views were breathtaking. Bayside marketplace is right across the street and so is the Miami-Dade arena. We attended a Heat basketball game and it could not have been more convient. Our unit had a wrap around balcony but no furniture. The bedrooms were very small with only enough room for a king size bed and very tiny night tables. There was literally about 12 inches between the foot of our bed and the wall. The bathroom were adequate but by no means large. It took me a few days to realize that there was a huge drawer below the sink so there is plenty of storage. Although we had a full kitchen, there were no pots and pans and no toaster. We like to fix breakfast when staying in a place that has a kitchen. Given that there is no restaurant on site the kitche should be fully appointed. We improvised and used the oven as a toaster and cooked our eggsin the microwave. Coffee maker is a single cup nepresso style. Coffee was always lukewarm . I wish it was a regular 12 cup coffeemaker. The washer and dryer were a bonus. Laundry detergent provided but no dryer sheets. The best part of the hotel is the roof top pool and bar. Light fare such as flatbread, Sandwiches and salads available at the bar. Could use more seating around the pool. The gym is very impressive and spans 2 levels with views of the city. It was never crowded. The staff were all very nice and friendly. Fernando at the concierge gets notable mention for going above and beyond for getting a basketball for our son to use at the nearby park. Speaking of park, parking was very expensive at $50 per day. Expensive but overall positive experience. We would stay again…
Our stay at The Elser Hotel was amazing. Staff very attentive to giving exceptional service. Jaramyah & Destiny great Frontdesk agents. Complete bell man staff awesome. If you coming to Miami perfect stay!.
We had the absolute best time. Our room was spacious and clean. It had everything you could need to be comfortable. THE BED WAS SOOOO GOOD. I feel like a cozy bed is the mark of a great hotel and I loved the bed and I am very picky with beds. The pool on the 10th floor was so gorgeous, spacious and fun, Our children loved it, it was safe and the 16 foot TV at the pool kept my partner entertained. Cant wait to come back.
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