Awesome place to stay and even better host. German is simply the best. We stayed to hang out with a friend and the location is insane, close to everything. The night life around the neighborhood is crazy epic.
The first thing I loved bout this hotel was on my arrival date July 2nd I received a text greeting me while I was at the airport telling me if I need help with anything please let them know, so text them back saying that when I checked out I need transportation to the port, they text me back with in minutes and said the hotel has a shuttle that can take me to the port. Upon my arrival we were greeted by Mr Carlilo and Mr Gervia who were so friendly and very professional, our check in was easy and quick, my room was very clean, my bed was very comfortable, my bathroom is small but it was sparkling clean, I definitely will be staying here again.
Super friendly and patient hotel staff made check in a breeze. Comfortable room was nicely decorated and a bar/restaurant to make life easy. Arranged shuttle to port with the concierge, which made the morning easy.
Room was very comfortable with a very nice view Very spacious, great service and people so welcoming. The service was so good in general Room was clean has everything you need. I checked in late and people at the front desk were super helpful
The hotel is conveniently located to the port of Miami; however, the rooms are run down and need maintenance. The sheets were rough and hard, the walls are dirty, the shower had rust and chip Paint, the mirror was seared away. The front desk staff was super nice and so was the restaurant staff but are overwhelmed as there is not enough staff. The valet was 1 person with a fully booked hotel. This was the theme throughout the hotel, even with that the staff was super nice. It was evident they are being stretched too thin. We paid for the hotel shuttle to the port of Miami and it was scheduled the night before, it arrived 45mins late. We arrived to our cruise ship board time over a hour late. The only reason I gave a 2 star rating was because of the staff. Maria and Armando were awesome at check in but for the cost the hotel needs to reinvest in maintenance and upkeep. There are better hotels near by,we will not be staying here again. …
Stayed here before and after our cruise as very close to the cruise port. Nice and easy to get there the Taxi from Miami airport cost around $50 but we found it cheaper to get an uber back. The first room we stayed in had a very small bathroom but overall the room was nice, seems like the rooms vary in size and shape looking at the floor plans for the fire exits. Staff upon checking in were very nice and friendly, we had a great view of the cruise port from our window. The doors seem to have a large gap underneath letting in noise and light when trying to sleep so we blocked with a towel. The second room we had didn’t have a view out of the window but the layout was bigger. There was no shampoo provided as we had 2 conditioner pumps and one shower gel pump but luckily I had a travel kit with me so no real issue. Housekeeping did come in a make up our bed for us but I don’t think they use a hoover as the room had a lot of mess and hair left around the carpet. Overall nice stay though, good location, close to bayside and the cruise port. The staff were also very helpful.…
This hotel is located at very good location but the only positive thing about this hotel is location. First of all if you are planning to use Wifi in the room, forget it. I have been coming this hotel for 3 years and they didn't even tried to improve wifi connection problem in rooms. You feel like you are in a undeveloped country instead of America when you try to check your Instagram or trying to talk with your family via WhatsApp. Rooms are tiny little boxes. There is no opening window or chair. Especially baths are so small, you can sit toilet and wash your face or brush your teeth while using toilet. Rooms are note sound proof so you can listen your neighbors' talking or people at the aisle. Elevators are another problem. Especially at busy hours like check-in and check-out times it is impossible to use two tiny elevators. Also there is no service elevator so the staff blocks one of two to carry something. Then you have to use stairs if you don't want to waste your time in front of elevators. There is no amenity in the rooms, only one little soap at the bath. Shampoo and body gel are fixed at the wall as dispenser. …
No air in the room, no hot water, took over an hour to check in, dirty room-pics are deceiving, staff isn’t friendly. Elevators are small and take forever. I would never stay here again. Location is ok.
I didn't spend a lot of time in the room as this was a biz trip. The room was small but comfortable. The view was great. I slept really well. The front desk staff was really helpful, check in was easy. The elevators are smaller than most but were big enough to get a bell cart into. The lobby is not large. This appears to be an old hotel that has been refurbished. The work has been done well. I will say that the resturant needs an operational overhaul. The wait staff were friendly and helpful but it was not operated well at all. A very strange experience. The quality of food (I only ate breakfast one time) was lower than a midwest chain hotel's free breakfast. Genuinely poor. It could have been a great little restaurant.
Great classic, retro style hotel on the Bay! Rooms were clean and updated, beds were comfy and the staff was attentive! We enjoyed the complimentary drinks at the bar and had an appetizer. The decor of the hotel gave us an authentic Miami vibe. It’s close to the bars and restaurants. We only stayed for 1 night before we took our Carnival Cruise. The shuttle got us to the port in 3 minutes. We will definitely stay here again :)