Stayed here for two nights …when we were on our way down from Orlando I texted the host , Zack to ask where we should meet him etc and he asked me to send him a copy of our reservation , only to be told that he did not have our reservation , turns out he had double booked us ….needless to say I was not amused and after many texts and attempts to talk to someone he finally had a guy call us from the building saying , “ as a favor to Zack , I have a condo that I’m putting the finishing touches on that I can accommodate you with “ , we were literally there when they were hanging tvs..even though the master bedroom tv did not work …, he said he would have one delivered the next day …didn’t happen …there were no supplies , soap , coffee and tea etc … one fob for five people ..fridge kept tripping …I messaged him and he said would send all the supplies that day …never did ..I’m not saying the condo wasn’t nice but it’s not what I paid for , not even close , will not be back …oh and valet charges $45 a night with no in and out privileges … …
I loved the residence, the view from the highest apartment is spectacular. in the lobby they were very cordial they helped us with everything, without a doubt I would return to this place everything is focused , everything a few blocks away, and the restaurants are very nice, the truth is that yes
Yogaaaaahh with Amanda curly haired wonder! Love loved it! Spa was relaxing and clean - staff was ok. Quiet but difficult to find. Classes available vary but yoga was my favorite class by far. Def hoping this wont change when I come back with my family in December.
we have stayed here twice before and had nice experiences. Not over the top, but pleasant. We don't come for the resort experience, we come to visit family. however, this time, our accommodation was so less than standard. There were spackle patches on the wall in the bathroom, the doors to the bedroom and the closet are in terrible condition, the drapes were torn and falling down, the drawers in the bathroom were in very bad condition, and being 5'2, I had to be very careful getting in and out of the shower/tub since it was almost half my height. Our key fob stopped working on day two and we were in a rush to join a meeting. Luckily our property manager was in the lobby and assisted. I agree with the other comment about "trashy guests". it was crazy. We are in the hospitality business and i can tell you even our mid-range property is leaps and bounds above this.…
Sewage water coming in sink and bathroom toilet. Sink is smelling like toilet. Very bad maintenance. Kitchen is smelling really bad. Sewage water coming out of the kitchen sink taps. Whole kitchen is smelling bad.
We were notified the night before checkin that our assigned floor was under construction and offered to cancel or receive a 15% discount which we never received Had to use service elevator which key fobs didn’t work for our floor or the pool. Spent hours in the basement with security. Icon never addressed the issue or replied to our emails
Beautiful tower and pool with tragically bad management and terrible details. No music in the finicky FOB driven elevators all the way up 40 or more floors to prison style halls painted pale yellow. You must report to security in the garage for your pool access. Really a shame and a waste of a gem!
First off, this building complex is old. I would estimate 1970's or earlier. The residential rentals in Tower 3 are decent, and have tremendous potential to be great, but are weighed down by a combination of lack of upkeep standards and a trashy line of guest that frequent this property. The amenities are fine and the restaurants good, although the wait staff service at Adikt is some of the worst I've come across. I probably won't stay here again, mostly because of my personal preference. I'd rather spend a few dollars more and stay at a finer hotel complex.
True piece of art, the amenities are out of this world, chic, cool and sophisticated. The entire staff are amazing, professional, polite and extremely helpful they really offer excellence. The spa is definitely an extravagant spoiled experience. Best restaurants, views, and the pool is insane!!!! Overall the property is spotless, and very strict Covid safety rules implemented. Icon Brickell it’s just fabulous🌟🌟🌟🌟🌟
This is by far the worst property I have ever stayed at. I arrived at 5pm, and the room smelled like throw-up and there were cigarette holes in all the outdoor furniture. I left the room, and came back that evening to find a pubic hair in the shower. I asked to check out as soon as the office was open the next morning and get a refund for the unused nights. After 90 minutes, I got a partial refund, and gladly paid for the pleasure of not saying there. This "hotel" is a busted residential project (no associated with the W), and they "air bnb" out the rooms since they can't fill them with residents. The result is boiler-room like management company renting out nightmarish rooms. If you stay here, you will have a terrible time and waste your money. If you are still thinking about staying here, below is a picture of the pubic hair.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing