Holiday Inn Port of Miami-Downtown, an IHG Hotel

Holiday Inn Port of Miami-Downtown, an IHG Hotel

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Holiday Inn Port Of Miami-Downtown, an IHG hotel
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About

3.5
#112 of 141 hotels in Miami
4.6 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.6 of 5 bubbles
Value
Enjoy your stay near the Port of Miami The Holiday Inn Port of Miami-Downtown is the perfect place to stay for your next trip to Miami. Located just six minutes from the Port of Miami, our hotel is close to all the major attractions in the city. Within walking distance of our hotel, you'll find Bayside Marketplace, the Kaseya Center, & the American Airlines Arena. Bayside Marketplace is a must-visit for any shopper, with over 150 stores and restaurants. The Kaseya Center is a hub for technology and innovation, and the American Airlines Arena is home to the Miami Heat basketball team. The Metromover station behind our hotel makes it easy to get around Downtown Miami & Brickell. The Metromover is a free elevated train that connects major points of interest in the area. After a long day of exploring, return to our hotel to relax in our modern accommodations. Our rooms are spacious and comfortable, with free Wi-Fi, blackout shades, HDTVs with streaming capabilities, & a mini fridge.
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Classic
Marina View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

340 Biscayne Boulevard, Miami, FL 33132
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Miami Intl Airport
Fort Lauderdale-Hollywood International Airport
33.1 km
See all flights
College/Bayside
2 minMiami Metromover
3,100Reviews184Q+A100Room tips
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Detailed Reviews
SwedeAbroad wrote a review Feb 2020
Dudley, United Kingdom
3.0 of 5 bubbles
Location: The hotel is approximately 15-20 from MIA and around five minutes from the cruise port. It is across the street from Bayside Market Place (total tourist trap and best avoided). There is a CVS within a five minute walk from the hotel and there are numerous restaurants within a five minute walk. Watch out for Uber/Lyft scooters littering the sidewalks. They are a real eye sore in Miami.

Check-in: It was quick and easy. We were upgraded to a larger executive room as my wife is an IHG member with a decent status. We received a voucher for a free drink as well.

Room: The room was spacious but very dated and worn. Our room faced the Bay and we had lovely views. Our room had two queen beds (inconvenient but we did not complain as it was a larger room than the kind room we had booked), a sofa, a coffee table, a desk, an office chair and if I remember correctly an arm chair as well. The TV had a good selection of channels.

Wifi: The complimentary wifi was adequate to check social media and e-mails. We did not attempt streaming anything.

Breakfast: Holiday Inn often offers breakfast as an add on when booking and we added it for $8 per day per person. The service in the restaurant was very slow at breakfast even though it was not even at 50% of capacity. We stayed for around half an hour the first day and our empty plates and glasses were not removed from the table. The food selection is fair, it is not excellent but perfectly adequate if you paid $8 for it.

Pool: The pool area was fairly nice.

Overall: You do not stay at this hotel because it is a great hotel. You stay here because of the location. You get far more bang for your buck if you stay elsewhere. It is a old run down hotel. The elevators are outright scary but the staff at the hotel are great and the location cannot be beaten.
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Date of stay: December 2019
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Happiness13892343536, General Manager at Holiday Inn Port of Miami-Downtown, an IHG Hotel
Responded 6 Feb 2020
Thank you for taking the time to share your feedback, SwedeAbroad. While we're glad you enjoyed your time with us, we regret that your experience was anything less than perfect. We hold ourselves to a higher standard so we'll be sure to discuss your concerns with the appropriate members of our team so that we may improve moving forward. We look forward to hosting you again so we can share with you the high caliper experience our guests are accustomed to.
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Johnbw56 wrote a review Mar 2020
Penicuik, United Kingdom
3.0 of 5 bubbles
As the title says, great location for pre cruise stay. It’s not a cheap stay. The hotel needs some updating, the rooms are dated and carpets need replaced. The breakfast staff and food is good. The reception staff not so good, we were in our room when another family opened the door with their card and said the room had been allocated to them. Reception didn’t seem that concerned about the mix up and shrugged it off. The hotel is clearly taking advantage of its location and cruise passengers and letting basic standards of cleanliness and customer service drop.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Happiness13892343536, General Manager at Holiday Inn Port of Miami-Downtown, an IHG Hotel
Responded 6 Mar 2020
Thank you for sharing your feedback, Johnbw56. We're glad to hear you enjoyed our prime location. We truly value your feedback and we'll address your concerns with our staff and accommodations with the appropriate members of our team so we may improve for the future. We look forward to hosting you again next time you're in town. Thank you for taking the time to share, have a great day.
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CairnsGirl25 wrote a review Feb 2020
Cairns, Qld
3.0 of 5 bubbles
We booked a room for the one night prior to embarking on a cruise. On arrival the room smelled really bad, musty/mouldy and extremely unpleasant, so we asked to be moved. We had booked/paid a higher price for a bay view, but were moved to a room at the other side that did not have the bay view, with no refund of the price difference offered. Were told they were full and no more bay view rooms available. The room we stayed in was a good size and good amenities, however an extremely noisy air-con. Handy location to easily get to the cruise terminal. The next morning our original room had a DND sign, so looked like they had sold that to someone else, therefore disappointing that we didn't get the difference refunded. Concierge were very helpful storing luggage for us after checkout until we were ready to join the ship.
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Date of stay: October 2019
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Happiness13892343536, General Manager at Holiday Inn Port of Miami-Downtown, an IHG Hotel
Responded 3 Mar 2020
We appreciate you taking the time to share your feedback. It's disheartening to hear that you had such challenges during your time with us and that your stay was anything less than ideal. We're also disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address all of your concerns with our team moving forward. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.
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pe4all4 wrote a review Jan 2023
Long Island, NY
Hotel's Favourite
5.0 of 5 bubbles
Got to hotel at 12:45 pm and our room was ready. Checkin quick and easy. Was assigned room 603- large corner room w 2 double beds and sofa bed overlooking bayside marketplace. No complaints about room. Everything was neat and clean in room,with nice Dove bathroom amenities. . No complimentary coffee or tea in lobby anymore, but there is a coffeemaker in room. The holiday inn sign is gone from front of hotel, and hotel will now be named Biscayne Palm. Changeover is in a month or 2 as I was told by front desk. But menus have new name on them. We have been to this HI many times and will definitely miss it as we always get on room with Ihg points, and location to cruise port, shopping and restaurants can’t be beat.
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Date of stay: January 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Rooms overlooking marketplace give great view of cruise ships
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Happiness13892343536, General Manager at Holiday Inn Port of Miami-Downtown, an IHG Hotel
Responded 28 Jan 2023
Thank you for the review, pe4all4! We're delighted to hear that you had a wonderful stay at Holiday Inn Port Of Miami-Downtown and loved our smooth check-in process, clean accommodations, and amenities. We strive to provide our guests with warm hospitality, comfortable rooms, and efficient service, so this is great to hear! We truly value your feedback. We'll take your concerns into consideration as we move forward to improve for the future. We'd love to host you again in the future so we can share another excellent experience with you. We appreciate you for taking the time to leave your feedback!
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Brina7608 wrote a review Apr 2022
Atlanta, Georgia
1.0 of 5 bubbles
The only great thing about this place is the location.
Our flight was delayed and we had contacted the hotel to let them know we would've been checking in after 1 in morn. They confirmed everything was okay.
We got there and the doors were closed and the security stood outside looking at us. We expressed that we had a reservation then he slowly attempted to let us in. Didn't call any service to help with our 6 bags after asking if the bags were ours.
We checked in with NO welcome or greeting. Got to our room and one of the beds was soaking wet with PEE! It was nicely made up too with a note of the person who had "cleaned" it. We contacted the front desk and the guy casually responded, "Ok. I'm sending up another set of keys for another room." No apology, so remorse, no surprise. Absolutely no care.
The security brought the keys to us and we went to another room again bringing all our bags by ourselves along with the children.
The carpets were super dirty and the linens smelled funky in both rooms.
The time for breakfast they didn't inform us that children up to 12 eat free so we were about to be charged for 4, but the hostess caught it and adjusted the ticket. She was very annoyed as she expressed that seemed to not to care.
While we waited to leave for the cruise port, the clerk told us he would call a cab for us. I noticed he used his cell phone and was acting weird. A guy came with a high class SUV and said $55 to take us to the port. A regular cab driver heard the conversation and said that was too much. He then said $50 but we refused. The yellow cab told him he shouldn't be ripping off folks and he left. We took a yellow cab van to the port and it was $25. The port is less than 12 minutes from the hotel. The clerk had actually called this friend to take us and they were both trying to rip us off. He called that same guy to pick up some other guests prior but I guess they didn't realize they were being ripped off. A mess! I would not recommend this place.
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Date of stay: April 2022
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Room Tip: Do not book with this place.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Happiness13892343536, General Manager at Holiday Inn Port of Miami-Downtown, an IHG Hotel
Responded 28 Apr 2022
Dear Guest, Thank you for having selected our hotel for your visit in Miami and for your valued feedback. While your experience clearly does not meet our standards and expectations of service to our guests, it does allow us to address service opportunities so that future guests can enjoy an improved experience. We sincerely apologize for not having provided you the quality service you deserve. Please contact raul.pino@aimhosp.com to discuss how we may best recover from this experience. Your loyalty is important to us!
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Bird wrote a review Apr 2022
Naples, Florida
3.0 of 5 bubbles
The location of this hotel determined our choice. First of all, it was very expensive and did not include the cost of parking. Upon arriving, a hotel guest was shouting at the desk clerk for not providing him quarters with which to do his laundry. The laundry facilities are outdated and require quarters to activate. The concierge shrugged when the guest asked why he could not get help. I noticed however that another hotel employee was delivering food to the two clerks behind the desk. Why couldn't that employee be dispatched to bring change to the guest?
When we finally arrived to our hotel room, it was very noticeable that housekeeping was minimal. poor attention to detail. Guests returned to their rooms late and were very loud. We didn't use any of the amenities as we arrived late in the evening and left early in the morning.
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Date of stay: April 2022
1.0 of 5 bubblesValue
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Happiness13892343536, General Manager at Holiday Inn Port of Miami-Downtown, an IHG Hotel
Responded 19 Apr 2022
Mr. Ramirez, Thank you very much for taking the time to share your valued feedback. The items you’ve described are being shared with our staff to ensure we extend the best customer service to our guests. It’s our sincere hope you will allow us the opportunity to host you once again next time your travels bring you to Miami so we may provide you the quality service and product you’ve come to extend from Holiday Inn. Thank you again for staying with us and we wish you safe travels.
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janunder wrote a review Mar 2020
Fredericton, Canada
2.0 of 5 bubbles
We stayed here the night before our cruise. We dropped our bags in the room and went to a basketball game (which is very close). We returned later and wanted a shower and to go to bed after a very long travel day. Unfortunately that dream was crushed when the shower would not drain at all. We sat in our room for almost an hour while the maintenance man tried various things to fix it to no avail. He called it quits and started to leave. We had to insist on a new room as we needed to shower. So around midnight my family had to move to another room. When my husband complained the manager gave us 2 free breakfasts for our family of 4 (2 adults and 2 teens).

We made it to the new room and found food in the mini fridge which was gross. It was an accessible room and the wheelchair shower was oddly on a downward slant which made water run into the main bathroom and required us to build a towel fence to keep it at bay.

Did I mention the rooms smell old and musty? Oh and there was no heat and it was 8C that night in Miami. We had to run the AC to keep the smell at bay but we nearly froze to death (and we are Canadian so we can handle cold).

We were supposed to stay here after our cruise but cancelled the reservation. I only give a 2 star because the manager at least tried to rectify the situation after we asked.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Happiness13892343536, General Manager at Holiday Inn Port of Miami-Downtown, an IHG Hotel
Responded 9 Mar 2020
We appreciate your feedback. It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience.
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Joy wrote a review Mar 2020
Cincinnati, Ohio
3.0 of 5 bubbles
Had two King Suites before our cruise. The hotel is old but that part was nothing special, great before a cruise. However, the suites are missing a lot of amenities that other hotel suites have. They have a small kitchenette with NO utensils, not even a cup, not enough sugar to make a cup of tea, and I had my own tea bag. Calling the desk to confirm reservations took forever, as they don't answer the phone!!.As we were getting ready to leave they had some sort of drill, which housekeeping staff could not explain, as they spoke very little English. The guest were confused, no one knew if you could use the elevators. We finally just left. Great before a cruise and plenty of taxis available. But no longer than one night.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Happiness13892343536, General Manager at Holiday Inn Port of Miami-Downtown, an IHG Hotel
Responded 8 Mar 2020
We appreciate the feedback. We regret that your time with us was less than ideal as providing our guests with a pleasant experience is very important to us. It's unfortunate your room wasn't up to par with your expectations and that your experience with the room was less than ideal. We also apologize if the drill had caused you any inconveniences. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
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Ken C wrote a review Dec 2021
Newport News, Virginia
4.0 of 5 bubbles
This is a great location that is close to the cruise port, airport and downtown Miami. The rooms are typical Holiday Inn style. Room could due with a few upgrades but it was clean and functional. There is no free breakfast but they do have a restaurant on site that serves breakfast, lunch and dinner during set hours. We had dinner there and it was just fine. Nothing special and menu was small. There is also a small pool but we didn't use it. Hotel was not operating a shuttle service. It was fairly close to the airport about 15 - 20 mins away and was about $20 with Uber. The cruise port was about 5 mins away and was around $8 by Uber. Across the street is a large park. Also across the street is an area that has restaurants, shops, bars and other activities. Worth a walk over there. We were there on a Sunday and a small market was operating.

Besides this area there are other stores and pharmacies within walking distance.

Would stay again.
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Date of stay: November 2021
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Get a higher room facing the port
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Happiness13892343536, General Manager at Holiday Inn Port of Miami-Downtown, an IHG Hotel
Responded 27 Jan 2022
Thank you for sharing the fantastic review with us, Ken! We're happy to hear that you had a pleasant stay at Holiday Inn Port Of Miami-Downtown. It's wonderful to know that you appreciated our location. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We look forward to hosting you again the next time you're in town. Thanks again for providing us with your feedback. Have a great day!
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William Ngo wrote a review May 2022
Sarasota, Florida
2.0 of 5 bubbles
I booked two nights, Wednesday night and Thursday night, at this hotel because I was working in Miami this week. It was the first time I've ever had to book a hotel room in Miami and I am not very familiar with the geography of the city, so I didn't know the best area to book a hotel in. This is a prime party area and is very busy, so it's not great for driving around. I passed the valet parking lot for guests and it took me at least 10 minutes to drive around the block to get back to it. For a hotel this size, they clearly need more staff. I called to ask if I could park in the guest parking lot before checking in and it took at least 10 minutes for someone to answer the phone. He told me I could park first (but did not mention I would be charged a parking fee).

The room was on the 8th floor and was nice for the most part. When I took a shower, I wondered why there was no hot water, why it was taking so long to get hot water. It turns out it was mislabeled. Even though the left side was labeled H and red and right side was labeled C and blue, I had to turn the handle to the right side to get hot water. I need it to be completely dark when I sleep, but the curtains unfortunately have a gap that lets light through.

When we were packing up to check out this morning, housekeeping knocked on our door three times even though we kept telling them we didn't need housekeeping. When we checked out, the young woman behind the counter was wearing a hoodie instead of a uniform. She also could have been more friendly and courteous. She could learn to say things like, "Thank you" or "I hope you enjoyed your stay". I won't be staying at this hotel again.
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Date of stay: May 2022
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Happiness13892343536, General Manager at Holiday Inn Port of Miami-Downtown, an IHG Hotel
Responded 11 May 2022
First and foremost THANK YOU for having stayed with us during your recent visit to Miami. We sincerely regret the experiences you have shared and truly appreciate your feedback as it will be used to further improve our service delivery. Please contact me directly at raul.pino@aimhosp.com to further discuss your experience and hopefully we can welcome you back next time you visit this area so you can experience the quality product and service you have come to expect from Holiday Inn. In the interim, safe travels.
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Answer from Lorraine J
Adelaide, South Australia, Australia96 contributions28 helpful votes
We didn’t arrive until late so can’t help you sorry
Ann M asked a question Apr 2023
Wayne, IL158 contributions75 helpful votes
What are the check-in and check-out times?
Answer from Aisha
Maui, Hawaii1 contribution
Check in is 3pm and check out is 11 am.
Answer from pe4all4
Long Island, NY131 contributions136 helpful votes
I think it was around $24 pp - did not eat there
Answer from rmot2016
Illinois33 contributions10 helpful votes
Talk to the desk people. They set us up with a great ride for a good price Both to and from the boat.
Bernadette L asked a question Nov 2022
Aberdeen, United Kingdom1 contribution
I’m told there are often taxis outside but are they expensive?
Answer from rmot2016
Illinois33 contributions10 helpful votes
Talk to the desk people. They set us up with a great ride for a good price Both to and from the boat.
Veronica A wrote a tip 8 Jun
Paris, France2 contributions
1.0 of 5 bubbles
"Choose something else! Even if this is free"
Read full review
Ali wrote a tip May 2024
Miami, Florida2 contributions
1.0 of 5 bubbles
"Dont be fooled by location and price"
Read full review
Virgil M wrote a tip May 2024
1 contribution
1.0 of 5 bubbles
"Definitely book a diffrent hotel"
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zoe l wrote a tip May 2024
Doncaster, United Kingdom30 contributions29 helpful votes
1.0 of 5 bubbles
"Please stay else where. What the pictures show is not what you get. "
Read full review
besiktas wrote a tip May 2024
besiktas66 contributions30 helpful votes
4.0 of 5 bubbles
"Good for 1 or 2 nights. "
Read full review
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PRICE RANGE
RM 655 - RM 1,168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn port of miami downtown hotel miami, holiday inn port miami downtown, holiday inn miami, miami holiday inn
LOCATION
United StatesFloridaMiamiDowntown
NUMBER OF ROOMS
200
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN PORT OF MIAMI-DOWNTOWN, AN IHG HOTEL: UPDATED 2024 Reviews, Price Comparison and 1,453 Photos (FL) - Tripadvisor

Frequently Asked Questions about Holiday Inn Port of Miami-Downtown, an IHG Hotel
Which popular attractions are close to Holiday Inn Port of Miami-Downtown, an IHG Hotel?
Nearby attractions include Bayside Marketplace (0.2 km), Kaseya Center (0.4 km), and Bayfront Park (0.5 km).
What are some restaurants close to Holiday Inn Port of Miami-Downtown, an IHG Hotel?
Conveniently located restaurants include El Sitio Coffee Bar, Biscayne Tavern and Grill, and CVI.CHE 105.
Is Holiday Inn Port of Miami-Downtown, an IHG Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Miami.
Are there any historical sites close to Holiday Inn Port of Miami-Downtown, an IHG Hotel?
Many travellers enjoy visiting Black Police Precinct and Courthouse Museum (1.6 km), Freedom Tower at Miami Dade College (0.3 km), and Barnacle State Historic Site (7.9 km).
Does Holiday Inn Port of Miami-Downtown, an IHG Hotel have any great views?
Yes, guests often enjoy the harbour view available here.
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