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InterContinental Miami

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#8 of 121 Hotels in Miami
Certificate of Excellence
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InterContinental Miami
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5,735 Reviews from our TripAdvisor Community

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Showing 4,323: English reviews
Frederiksberg
Reviewed 26 March 2016 via mobile

We spent two nights at the hotel. On the first day we left the hotel at half past 8 am and returned at 4 pm. Housekeeping had not attended the room by then, and the front desk told us they would come in 15-20 minutes. We went out and returned after one and a half hour. The housekeeping had not...

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Helpful?
Thank Haspe
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Haspe, Thank you for joining us during your recent visit to Miami. We are sorry to hear you didn't have a fully positive experience and that there was a concern with your room servicing. After an internal investigation, it seems the Do Not Disturb sign was placed on your rooms exterior door, which would alert our housekeeping team not...

Sarpsborg, Norway
Reviewed 25 March 2016

Stayed 4 nights prior to cruise. Very nice women checked us in to a not specially cosy but spacious suite with a view towards the city. Missed one chair beside the sofa, there was more than enough room. Location is good, it's a walking distance to Bayside Mall and conveniently located if you are going on a cruise. The fire...

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Helpful?
Thank Mona A
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Mona A, Thank you for sharing your recent experience with us. We appreciate your feedback and have made notes about the concerns you raised. I am sorry about the alarm disturbing you during the night and can assure you we don't normally have issues with this as you mentioned in your comments. We have been undergoing testing, but only...

Reviewed 25 March 2016 via mobile

We stayed at the Intercontinental during Miami Music Week and Ultra weekend. You would think it would have been chaos however while slightly busy the service was friendly and efficient. The security made the environment secure but unobtrusive or stifling. Rooms were spacious and beds really comfortable. Everything we wanted to see or do was an easy 10 min can...

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Helpful?
Thank Kate C
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Kate C, Thanks for sharing your experience with us. We're thrilled that you found our service and security up to par and seamless - Miami Music Week is certainly a busy week for us, and we're glad that you found our amenities and accommodations suitable to your needs. We look forward to welcoming you (and the kids!) back soon....

Reviewed 25 March 2016 via mobile

I stayed during Ultra and bought a few things in the stores, beautiful collection and great customer service. I will come back soon in my next trip to Miami and specially to the stores. We had a lot of fun in the hotel and great customer service .

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Helpful?
Thank Jou R
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Jou R, Thanks for sharing your experience with us. We're so glad that you enjoyed our boutiques, location & service. We will be sure to share your compliments with our team. We look forward to welcoming you back soon! Best, Arminio

Baltimore, Maryland
Reviewed 24 March 2016 via mobile

We loved this hotel! We were greeted at the front desk by Kacedrine and Diana who were both so sweet and helpful. When we told then we were on our honeymoon and this was our first stop before our cruise they upgraded our room to a harbor view and gave us free breakfast vouchers ($33 value each). The concierge, bell...

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Helpful?
1Thank Ashley G
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Ashley G, Thanks for sharing your experience with us. We're thrilled that you so enjoyed your stay! We will be sure to pass your compliments along to Kacedrine, Diana & the team. We hope you enjoyed your honeymoon & look forward to welcoming you back sometime soon! Best, Arminio

Fort Lauderdale, Florida
Reviewed 24 March 2016

Was quite surprised by the friendliness of the entire staff with a special shout out to Kacedrine! The room was very nice with a great view of Biscayne Bay. The pool, spa and gym were excellent. We'll definitely be back!!

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Helpful?
1Thank William M
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear William M, Thank you so much for sharing your experience with us. We're thrilled that you had such a positive stay and we will be sure to share your compliments with Kacedrine. We're also glad you enjoyed our location and amenities in beautiful Miami. We hope to welcome you back sometime soon! Best, Arminio

Milwaukee, Wisconsin
Reviewed 24 March 2016

If you are looking for an upscale hotel with a great Miami location the Intercontinental cannot be beat. Walking distance to Bayside mall with shops, bars and restaurants and close to downtown and the Heat stadium

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1Thank Robert P
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Robert P, Thank you for sharing your experience with us. We're glad you enjoyed our central location in beautiful Miami. We hope to welcome you back soon! Best, Arminio

Purmerend, Noord-Holland, Netherlands
Reviewed 22 March 2016

This hotel will never see me and friends again! let me start with the arrival: we booked a 2 x double bed suite with city view incl breakfast, 4 persons ( we were visiting Ultra Miami so want to see it ) They gave us a suite with 1 double bed and seaview, after a short trip down, i have...

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Thank Danny v
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Danny v, Thank you for taking the time to write a review and share your feedback and concerns with us. By now, I know that you have been in contact with members of our team who have worked to answer some of your concerns and assist you with understanding some things that maybe were misconstrued. We always strive to...

Reviewed 22 March 2016 via mobile

Room is cold even when the air con is switched off!! During the night it's tough to sleep because of the noise and because is always cold thanks to a ventilation system that probably is quite old. The rest is fine...it's an Intercontinental Hotel so the standards are pretty high!

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Helpful?
Thank Paolo M
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Paolo M, Thank you for taking the time to share your feedback with us. We appreciate you letting us know of your issues with the air conditioning and would like the chance to ensure this is not a room specific issue. Could you please email us at interconmiami@gmail.com with your room number so we can further investigate this issue?...

Reviewed 22 March 2016 via mobile

I stayed here for four nights during UMC festival and contracted beg bugs in room #2012. I told management about this and about water leaking through the wall and carpet. They never did anything to resolve this issue. Also, there is not much hot water when taking a shower and on the last night someone was smoking hash on my...

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1Thank Omied B
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Omied B, Thank you for joining us over Ultra, and for your feedback. I know that you have already been contacted by someone from our team regarding your concerns, but I want to let you know personally that we take claims like these very seriously and conducted a thorough investigation with our internal housekeeping team and an external cleaning...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 

Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131-4323
Region: United States > Florida > Miami > Coconut Grove
Price Range: RM900 - RM1,919 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Orbitz and Jetsetter so you can book your InterContinental Miami reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Green Hotel in Miami
#5 Family Hotel in Miami
#5 Spa Hotel in Miami
#6 Business Hotel in Miami
#6 Luxury Hotel in Miami
#6 Romantic Hotel in Miami
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Miami staff and other travellers.
139 questions
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Questions? Get answers from InterContinental Miami staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“high floor with bay view”
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“The rooms on north side have a great view of Biscayne Bay, Bayfront Park and the Miami Beach Islands. All rooms are very quiet.”
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“Ask for room overlooking water”
 of 5 bubbles Callaway14, 21 Mar 2017 | Read review
“Ask for a view of the port. It's worth it”
  • This is the view fro our room.
 of 5 bubbles Twee-Wong, 20 Mar 2017 | Read review
5 of 5