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Doubletree by Hilton Grand Hotel Biscayne Bay

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Doubletree by Hilton Grand Hotel Biscayne Bay
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1,768 Reviews from our TripAdvisor Community

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Showing 1,468: English reviews
Cheektowaga, New York
Reviewed 2 days ago NEW

Melissa at the front desk has outstanding customer service. She went above and beyond my expectation. I stayed at this location as 1 of 20 in a group. She personally handled the entire group and made sure all our needs were met. She deserves to be recognized for her hard work and commitment to serving customers to stay at this...

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Helpful?
Thank Kamilah A
Buffalo, New York
Reviewed 3 days ago NEW

Very enjoyable stay! Staff were pleasant and accommodating to any questions or needs that I had. Rooms were very clean, cozy, and comfortable!! I would highly recommend to friends and family. I would definitely stay there again.

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Helpful?
Thank 423sherrief
Corfu, Greece
Reviewed 5 days ago NEW

We have always stayed here whenever we have visited MIAMI (many times over the years) we learnt early on time book a room on the 38th floor and above the Ph floor is also great for the views over the water, so when booking for our stay in NOVEMBER I booked a room on the 38th floor, you can imagine...

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Thank Z7895FLandrew
Summerfield, United States
Reviewed 5 days ago NEW

Hope I never have to stay there again because even the discount rate was over payment for the experience I had. Also, this is my second reservation I made with this location. My first was the initial scheduling of the workshop be due to Hurricane Matthew, I had to cancel. Horrible experience.

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Helpful?
Thank 595loisb
Coral Springs, Florida
Reviewed 6 days ago NEW

This hotel is great and super close to Bayside and The AAA. The staff is super welcoming and friendly. Special Thanks to Miguel Gutierrez he was amazing and make us feel important for the Hilton Family. We will definitely be back A++

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Thank Sonia R
Stonington,CT
Reviewed 6 days ago NEWvia mobile

Got a three bedroom suite/condo with a kitchen and washing machine. Quiet comfortable. Just what we wanted. A little worn around the edges but economically priced. Good location for us near a sailing regatta. Also near the cruise ships departing. Two minutes to the MacArthur causeway to Miami Beach.

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Helpful?
Thank Connecticut-MD
Vancouver, Canada
Reviewed 1 week ago

Internet was horrible and only some rooms have Ethernet. Gym not open 24 hrs!! And is getting old and dirty. Needs to be updated. A/c not always working but staff very helpful and we're great with sharing the cookies whenever I asked. Someone smoking on my floor and the big gap u set the doors didn't keep smoke, or noise...

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Helpful?
Thank Jimhoffman99
Dayton, Ohio
Reviewed 1 week ago

I stayed here over the Thanksgiving holiday and would recommend it. The rooms were nice and the view of the bay was beautiful. Maid service was good and onsite restaurants were very good and not too expensive.

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Helpful?
Thank liza m
glasgow
Reviewed 1 week ago via mobile

Have just had dinner at the restaurant at this hotel. Food was ok but the service was not. The waiter was sullen and as soon as our entree plates were removed, out came the bill. No, would you like dessert or coffee just basically here is your bill you are done. How rude! Won't be back.

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Helpful?
Thank sunlover21
Calvin P, On behalf of the hotel staff at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Reviewed 2 weeks ago

The place should not call itself a Hilton anything. The staff was rude. We got insulted on check in. There is construction going on and the smells are awful. Also, get ready for mysterious and completely unexpected "deposits" over the reservation price. Beds were tiny, no room for 2 adults. This was completely unnecessary in the large room which could...

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Helpful?
Thank Valerie H
Calvin P, On behalf of the hotel staff at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Doubletree by Hilton Grand Hotel Biscayne Bay

Address: 1717 N Bayshore Dr, Miami, FL 33132-1180
Region: United States > Florida > Miami > Downtown
Price Range: RM771 - RM1,738 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Grand Hotel Biscayne Bay 3.5*
Number of rooms: 152
Reservation Options:
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Also Known As:
Doubletree Miami
Doubletree Grand Hotel Biscayne Bay
Hotel Style:
#35 Family Hotel in Miami
#37 Business Hotel in Miami
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Grand Hotel Biscayne Bay staff and other travellers.
42 questions
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Roswell, Georgia
over a year ago

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Questions? Get answers from Doubletree by Hilton Grand Hotel Biscayne Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor with bay vire”
 of 5 bubbles mlogsdon7, 24 Nov 2016 | Read review
“Ask for view of the Biscayne Bay.”
 of 5 bubbles 171bonniew, 20 Nov 2016 | Read review
“Why not take a Bay view”
 of 5 bubbles m2mann, 3 Nov 2016 | Read review
“Direct bay front is a bit more $ but it is definitely the way to go!”
 of 5 bubbles HappyEmptynesting, 2 Nov 2016 | Read review
“Well serviced by Uber cabs that are always nearby”
 of 5 bubbles 255ianw, 27 Oct 2016 | Read review
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