Pros: Included continental breakfast is a plus and varied. Staff is courteous, professional and fast to fulfill any request or issue. Very cleanly kept place. Close to airport, supermarket next door as well pharmacy and restaurants. Great price for the comfort and location. Great accessible rooms. Parents had easy time moving about their accessible room. Cons: Floors hall carpeting need serious cleaning or replacing.
The check-in attendant was very peasant and quick. We had a choice of 1st floor or 5th and took the 5th. It was quiet, and the elevators were fast. The room was spacious, very clean, and everything worked well. They had good internet connections, chargers, and about 40 TV channels. We even had a decent view above the outdoor swimming pool. Parking was also fine. The morning breakfast was pick-your-own instead of take a bag with granola bars and an apple. They had make-your-waffles, eggs, yogurt, breads, juices, good coffee and even a full time attendant. They were busy but had enough tables and chairs. Checkout was also quick.
Rate was higher than advertised for starters. Upon check in for a 4 night stay I was informed that there was no maid service. The reason given that they can’t find workers. So, that means that they don’t pay enough wage to attract employees. If I was staying one night they have to clean the room the next day right. So, this means I am being penalized for staying 4 nights. Total BS Went to get ice for the room on the first night on the 3rd floor, and a sign on the machine said “sorry the is temporarily out of order. Went to second floor and the same thing. Had to go to ground floor to find a ice machine that worked. On the last of 4 days the 3rd and 2nd floor ice machines still had the sign saying “temporary out of order” And as usual for most hotels the Wi-Fi sucked
This is a little older property but the rooms are clean and spacious. Beds are comfy, and the breakfast is simple but good. It’s only about 20 minutes from the airport, but be aware that it is southwest of the airport, which puts it an hour outside of downtown Miami during rush hours. One odd note is that maid service was completely unavailable during our 4 night stay. I can only surmise that it’s due to the labor shortage that’s gripping the whole country. If we needed anything we had to go to the front desk. Unfortunately they made me feel like I was disturbing them when all I needed was fresh towels. The pool area is also in need of some good TLC.
no cleaning service for our 3 nt stay...which is usu. fine with us...except the wall next to the square desk was strangely dirty with wine spots...why? room was quite large: a suite and breakfast room got quite crowded on weekdays......front desk stuff was cordial, good loction: next to a shopping mall with a publix supermarket, Starbucks, bbq place and gas station. in btween Miami downtown and Everglades
Choice properties are kinda hit or miss. This one is a home run. Nicely located, reasonable high season rates, large rooms, competent front desk and good housekeeping. This is an older property but very well maintained. The franchisee knows how to run a hotel. About 15 minutes from Miami International Airport. There is a Publix supermarket and a vibrant shopping strip with a couple of sit down restaurants right next store. Ample parking. I'm checking out now but thought I'd leave a review because I was impressed.
The hotel smells clean as you entered. You are greeted by courteous and professional staff. The facilities are immaculate and the service is that of a much more expensive hotel. Any time you engage anyone, you get their undivided attention. If they do not know the answer to something they will find out for you. One of the wheels in my heavy suitcase broke as I was checking out of the hotel. The staff jumped into action and fixed it without hesitation and would not accept a tip. Absolutely amazing. I will stay there again and would recommend it 100%! Our family trip was to visit my baby brother who was stricken with covid. He died while we were staying at the hotel and the staff cried for our loss and the pain we were suffering. If that is not true love and passion, caring for the people that support the business...I do not know what is! Thank you from the bottom of our hearts. The Sotos…
I stayed in this hotel before and I never had a problem. On this occasion, I was about to check out of my room and was taking my bays to the car in the parking lot, when I realize I couldn't re-enter through the side door. I walked around and gain access to the hotel lobby through the front door and went upstairs to my room and discovered that I was lucked out... I had to asked the front desk to validate a key so I can get get my stuff..Woow;; I looked at my time it was 7 mins after 12noon.. Overall the hotel is basically the same when I stayed last 2 yrs ago..,,The breakfast lack creativity and was the same,..The room had a smell and I had to get spays to disinfect and deodorize. The hotel was full for the Columbus weekend and other events that were happening in the area... The hotel is full with amenities and near by dining and shopping,.. This was my second of 3 Hotels I stayed at in 6 days.…
I have stayed several times and it gets better and better. It is very clean. Plenty of ice. Staff was very professional. I always stay here when I am in town. The pool and jacuzzi are always clean. Rooms are immaculate. Best hotel in Miami.
This hotel is a great place to stay to visit sites in Miami! Just outside all the hussle and bussle! Hotel is very clean! Pool and hot tub open! Lots of places to eat within a five minute walk! Easy access to all the sites in Miami! Great customer service!