Which popular attractions are close to East Miami?

Nearby attractions include Brickell City Center (0.05 km), Blue Martini Brickell (0.3 km), and Mary Brickell Village (0.2 km). See all nearby attractions.

What are some of the property amenities at East Miami?

Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool. See all property amenities.

Which room amenities are available at East Miami?

Top room amenities include a minibar, air conditioning, and a flat screen TV. See all room amenities.

What food & drink options are available at East Miami?

Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay. Learn more.

Is parking available at East Miami?

Yes, paid private parking nearby and valet parking are available to guests. Learn more.

What are some restaurants close to East Miami?

Conveniently located restaurants include Marabu Brickell, The Capital Grille, and Truluck's Ocean's Finest Seafood & Crab. See all nearby restaurants.

Are there opportunities to exercise at East Miami?

Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay. Learn more.

Are any cleaning services offered at East Miami?

Yes, dry cleaning and laundry service are offered to guests. See all property amenities.

Are pets allowed at East Miami?

Yes, pets are typically allowed, but it's always best to call ahead to confirm. Learn more.

Does East Miami offer any business services?

Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. See all property amenities.

Which languages are spoken by the staff at East Miami?

The staff speaks multiple languages, including English and Spanish. See all property amenities.

EAST MIAMI: UPDATED 2021 Hotel Reviews, Price Comparison and 1,328 Photos (FL)

Ana O wrote a review Nov 2021

1 contribution

Mediocre

Not what I expected at all…we didn’t receive housekeeping service two days in a row. I had to call and when they came the room wasn’t properly cleaned. Coffee capsules were not replenished, the hairdryer wasn’t working and there is a light flickering. We tried going to the rooftop and we were very rudely turned away because I had my baby with me. Additionaly there are not pots available to cook. Let’s see how the stay continues….

Date of stay: November 2021Trip type: Travelled with family

Helpful

Response from Georgios A, Guest Services / Front Office at East Miami

Responded 1 week ago

We are very sorry to hear that you did not receive proper service. We are striving to provide daily housekeeping service with full amenity replacement. Navigating the pandemic era, we are always seeking to enhance and become more populous as a team, in all departments, including housekeeping, not unlike every other business in the service industry regardless of status tier. Our rooftop lounge, Sugar, is a nightlife adults only element after 6pm, like all major clubs. It does welcome families with children are welcome prior to 6pm. Our residences come with a full compliment of pots/pans for guests to cook in, available upon request at no additional cost.

Ricardo B wrote a review Nov 2021

Dominican Republic4 contributions1 helpful vote

Terrible service

Terrible service, nobody answers the guest service phone. Incredible but frayed towels. ! Awful experience for the money spent. Lugage assistance had to call 3 times and 20 minutes later had the assistance required. Do not recommend going to this hotel.

Date of stay: November 2021Trip type: Travelled with family

Helpful

Response from Georgios A, Guest Services / Front Office at East Miami

Responded 1 week ago

We are very sorry to hear that you did not receive proper service. Navigating the pandemic era, we are always seeking to enhance and become more populous as a team, in all departments, not unlike every other business in the service industry regardless of status tier. Thank you for being our guest, now more than ever.

CYS44 wrote a review Nov 2021

Madison, Georgia4 contributions2 helpful votes

BEWARE OF THIS HOTEL!!

We didn’t stay here. I made reservation but had to cancel. Canceled almost 1 month before reservation and received cancellation notice via email. However, they continued to email us about our “upcoming” stay. I tried 5 times to call and tell them it was canceled and I had their verification email. They hung up on me each time!! They charged us for the stay!! BEWARE DEALING WITH THIS HOTEL!!We will be denying the charge through AMEX!

Date of stay: November 2021Trip type: Travelled with family

Room Tip: Don’t go here!

See more room tips

Helpful

Response from Georgios A, Guest Services / Front Office at East Miami

Responded 2 weeks ago

We appreciate your feedback. All canceled reservations booked directly with us that are confirmed as such by return email, are automatically canceled and if the rate is not a non-refundable special promotional rate, is refunded back on the original form of payment. We would like to offer our email address and are looking forward to reviewing your email and assist further eastmiamibilling@swirehotels.us

Traveller881206 wrote a review Nov 2021

Stuttgart, Germany54 contributions69 helpful votes

Ok, if you like to stay in downtown with a good view

Positive: - Room was spacious, bed comfy and we had a great view. - Staff at the entrance was very friendly and helpful. - Directly located in Brickell with a lot of restaurants, shopping malls and a short walk to the FTX arena. Negative: - Staff at the reception was fast, but not really friendly and motivated. Staff at the pool was terrible. No smile and unfriendly. - Pool closes at 6:30pm at the moment (don‘t know, if this is a covid issue), which is far too early for such a hotel. Pool hours should be at least until 8pm. Additionally the whirlpool and other things were switched off 20min earlier that you had the feeling of not being welcome any longer. Sheets of the sun lounger looked dirty. - I understand the deposit per night and room, but I don‘t know, why the hotel blocked the whole amount plus deposit at check in, blocked the full amount again at check-out and finally charged two days later. Because of the blocking at check-in and check-out around USD 2.000 we’re blocked in my credit card account for over one week, which it is a problem, if you your holiday of four weeks is ahead of you. One time blocking should be enough to guarantee the payment. - Room was never cleaned the three nights, not at all a problem for us, but would have been nice, if the garbage was emptied at least everyday for such a price per night.…

Date of stay: November 2021Trip type: Travelled as a couple

1 Helpful vote

Helpful

Response from Georgios A, Guest Services / Front Office at East Miami

Responded 3 weeks ago

Thank you very much for your preference in starting with us. Happy to hear that you enjoyed the views, central location and the friendliness of our entrance team members. Upon arrival, we do authorize the entire room+tax amount, along with a daily $150 incidental hold for the guest convenience of opening up their room account for any charges from our restaurants, bars, minibar consumption, parking charges etc. During arrival this is only an authorization. Upon departure, we finalize the actualized charges against that preauthorized amount and release any remaining amount for the incidental hold that has not been utilized. This, it is not an additional charge, but an actualization of any posted charges from the initial “pending” authorized amount. The process outlined above is a standardized procedure among all hotels and businesses where upon first contact there is not a complete and final amount outlined. We invite you to reach out to us to review your specific situation, and we will be more than happy to assist.

Tulemar Dave wrote a review Nov 2021

Manuel Antonio, Costa Rica1511 contributions89 helpful votes

5 Stars (with some blemishes)

I've stayed at East several times and I really like the hotel.....I have a favorite room style (corner view with wrap around balcony)......the location is perfect.......but the service is spotty.......my arrival at the front desk was totally average.......until a bellman jumped in......he remembered me from prior visits.....(or at least from looking at my profile) and made me feel welcome.....I stayed 4 nights and asked for a 3 PM check out (to avoid a LONG wait at the airport).....and was denied that request......after a little pushing I was given a little bit later check out......but not what I needed......so my return stay in Miami will be back to the Mandarin Oriental......but I'll continue to stay here from time to time......hoping for improvements.

Date of stay: October 2021

Cleanliness

Service

Sleep Quality

1 Helpful vote

Helpful

Response from Georgios A, Guest Services / Front Office at East Miami

Responded 3 weeks ago

Wonderful to know that you had such an enjoyable time with us. We apologize for the experience during your arrival and promise to address with our team. We do experience full sellouts almost daily, which severely limit a possibility for a later checkout, due to most guests arriving on or before 3pm, and require their rooms to be ready. However we certainly prioritize offering limited later checkout possibilities for our repeat guests, and we will certainly take that into consideration during your next visit.

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East Miami Hotel Reviews

East Miami

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