East Miami
788 Brickell Plaza, Miami, FL 33131-3521
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US$749
Free cancellation until 11/02/23
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US$749
Free cancellation until 11/02/23
US$749
US$661
Hotels.comUS$749
PricelineUS$749
Preferred HotelsUS$749
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About
#44 of 152 hotels in Miami
Location
Cleanliness
Service
Value
Everyone needs a place to lay their weary head. For travellers visiting Miami, EAST, Miami is an excellent choice for rest and rejuvenation. Well-known for its romantic environment and proximity to great restaurants and attractions, EAST, Miami makes it easy to enjoy the best of Miami.
Free wifi is offered to guests, and rooms at EAST, Miami offer a flat screen TV, a minibar, and air conditioning.
During your stay, take advantage of some of the amenities offered, including a rooftop terrace, room service, and a concierge. Guests of EAST, Miami are also welcome to enjoy a pool and breakfast, located on site.
Nearby landmarks such as Gesu Catholic Church (0.6 mi) and Freedom Tower (1.0 mi) make EAST, Miami a great place to stay when visiting Miami.
If you’re looking for a sushi restaurant, consider a visit to Zuma, Komodo, or SuViche, which are all conveniently located a short distance from EAST, Miami.
Should time allow, Bayside Marketplace and American Airlines Arena are some popular attractions that are within walking distance.
Whether you’re travelling for business, pleasure or both, EAST, Miami is sure to make your visit to Miami one worth remembering.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Paid private parking nearby
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Snack bar
Poolside bar
Rooftop bar
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Cable / satellite TV
Walk-in shower
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Refrigerator
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
144Restaurantswithin 0.5 km
26Attractionswithin 0.5 km
Contact
788 Brickell Plaza, Miami, FL 33131-3521
Getting there
Eighth StMiami Metromover1 min
Fifth StMiami Metromover4 min
Car HireSee all Miami car hire
1080Reviews81Q+A100Room tips
Reviews
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Most Recent
I really enjoyed the experience at East Hotel it is the third time that we came back And I hope to return again soon The staff is great, the ckeck in is great too..to sum up the service is Excelent The location is perfect close to many restaurants around
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Date of stay: January 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Georgios A, Guest Services / Front Office at East Miami
Responded 3 days ago
Thank you for your loyalty. Fantastic to hear that you enjoyed your stay time after time, as well as our friendly service and central location. We are honored to have you as a loyal guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In Miami for the weekend and decided to give EAST a try for the first time. Was a bit unsure due to a few reviews commenting on rudeness from the staff. I'm glad I stayed and decided to judge for myself. Every staff member from check in to check out were very professional and accommodating to any request we had. It's a pricey property with a cool vibe. Room was very clean, modern and comfortable. Location is excellent. I'll be visiting again the next time I'm in Florida.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Georgios A, Guest Services / Front Office at East Miami
Responded 5 days ago
We are honored and very appreciative to have had you as our esteemed guest and for allowing us the opportunity to show our true colors and our friendly hospitality in a property with a modern vibe setting and central location. Thank you for your kind words. We will be looking forward to having the pleasure of hosting you again on a future trip.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Horrible service. Worst check in experience I’ve ever had. Upon check in, a Latin female receptionist was very ignorant and argumentative. I paid for a residence with a balcony, she placed me on the 8th floor in a room with no balcony (This should never happen, any country I’ve traveled I’ve received the room I paid for!). I immediately returned to the lobby to complain. She had the audacity to tell me I was wrong and that every room in the hotel has a balcony (I must have no idea what a balcony is??). Her higher up overheard the disagreement and corrected her by saying MOST rooms have a balcony. She was visibly upset and did not want to correct her mistake. She told him to fix it “because she couldn’t”. He puts me on the 27th floor. Latin receptionist makes weird comment about how “that’s her favorite room” in an upset tone… whatever.. I go to the 27th floor and call the front dest to request a robe… the same woman answers and claims she sent the request for the robe but said robe never arrived. I called the next morning and a different person answered, like magic my robe is at my door in minutes. This person made my trip less than desirable. Horrible customer service for $2k. Do not stay here unless you like bad service. Overall never had such bad service at a place that claims to be a 4 star hotel. Take your money elsewhere where you are appreciated. There is no reason why I should need to demand things or have to make multiple requests. Employees should not have any type of negative feelings towards a guest who has done nothing but request what they paid their money for. Do not let the pictures fool you, they treat you like they’re doing you a favor by letting you stay there when we are the paying customer doing them a favor.…
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Female Latin receptionist is extremely rude and has little knowledge of the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Georgios A, Guest Services / Front Office at East Miami
Responded 1 week ago
We appreciate your candid feedback and we are currently thoroughly researching to identify your reservation and understand what transpired, so we can assist further and make it right. We encourage you to contact our property and speak with our Director of Guest Experience, Wayde, who had been actively researching the issue experienced.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After a long journey we had a very warm welcome by the hotel staff. Especially Lee took care of us and even made sure that we got an upgrade to a gorgeous corner room on the 30th floor with spectacular views. The room was spacious and clean and had a rather large balcony which was great. We would recommend the hotel every day to our friends and family.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Georgios A, Guest Services / Front Office at East Miami
Responded 2 weeks ago
Fantastic to hear that our Guest Experience Team and Ming provided a warm welcome and took care of you and you enjoyed your Corner premium unit and views. We will be looking forward to welcoming you back whenever travels bring you back to Brickell.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would not bring my children for a stay here, but my husband and I spent one night here before flying to the Caribbean. It was awesome. It's very modern and we loved the control panels in the rooms. The elevator control panels were cool too. We arrived a lot earlier than their check in time. But the staff held our luggage for us. We were able to go to the connected mall and do some shopping and have lunch. The hotel staff sent us a text when the room was ready about an hour later, and it was still earlier than their check in time. The guest room was beautiful and worth every penny. We had a king corner room on the 32nd floor. It was AMAZING! They provided robes and slippers and a stocked bar. The staff was professional, helpful, and friendly. We loved everything about this hotel. They have the monetary business practices that you would expect to see at a 5 star hotel; deposit for incidentals and nightly parking, so get your coins ready.…
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Date of stay: January 2023
Room Tip: If you have issues with height, ask for a room on a lower level.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Georgios A, Guest Services / Front Office at East Miami
Responded 3 weeks ago
Thank you for taking the time to rate your recent experience. We are very glad to know you had an enjoyable time from arrival with our friendly and efficient Guest Experience Team, to the corner premier unit layout and views. We appreciate your preference and truly hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Pro: location. It sits right on top of Miami’s newest mall with plenty of choices for food, coffee and shopping. It also has easy access to the north area of the city (Wynwood and Design District) with 15min Uber rides, a Metro Mover station right next to it, and even 20min Uber ride to Miami beach. Pool are seemed interesting but we didn’t use it. Gym is decent, even though of the 4 Peloton, just 1 actually worked, lacking maintenance. Definitely not a hotel for families, its unwelcoming and cold, it’s a wannabe hip hotel for wannabes. Cons: nearly everything else. (1) Customer service: nonexistent. There’s zero service, staff are not rude they just ignore everyone. I think it’s because they hire inexperienced personnel and might not pay well. They are all unwilling, unmotivated and just seem to want to make you disappear. Front desk features a few young ladies that, for example, charged me 200 USD more than the actual cost and couldn’t understand why when I asked, when I returned to check-in again after a short travel inside the US, it was the worst check-in in my life: cold, transactional and seeming to make me a favor to accept my 2500 USD I was paying to stay there for a few days. (2) Room: small, not practical, just a small box in this large building. (3) Bathroom: shower has low water pressure and bad toiletries.…
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Parking with the valet is good, not very expensive for Miami (49usd/day) with charging for EVs...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Georgios A, Guest Services / Front Office at East Miami
Responded 2 weeks ago
Thank you for choosing us to be a part of your Miami experience. We appreciate your feedback which we are thoroughly disseminating, in order to identify all the exact areas/issues you mentioned you had a less than optimal experience with, and review internally. We respect your opinion even though we distinctly disagree with your assessment on the professionalism and assistance levels of our team. We would appreciate a future chance to redeem ourselves and show you our true colors and restore your faith in us on a return visit. We encourage you to reach out to our Guest Experience Management team, should travels bring you back to Brickell so that we can oversee your stay and prove to you of our intentions and professionalism.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love the design of the lobby of this hotel, with a heart mickey mouse gesture. The room is clean and modernly design, and spacious. Most importantly, the agent helped us checked in welcome us with warm greetings. Agent Lee is super helpful, help us upgrade the room for free, and give us small welcome gifts during the check-in. I would like to stay in this hotel again, and hopefully being helped by the same agent.
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Date of stay: January 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Georgios A, Guest Services / Front Office at East Miami
Responded 3 weeks ago
Wonderful to hear that you thoroughly enjoyed your stay, the modern design and vibe of our hotel, artwork installation and the friendly service provided by our team members, especially Ming, who we will ensure we personally recognize for epitomizing our hospitality culture. We appreciate your preference and hope to see you again on a future visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
East never disappoints, from the moment you make your reservation to check-in, guest services and housekeeping the staff and property are first class, as a hotelier myself I understand what this takes and its done well. I've used this hotel for work and staycations (I live in Florida) and they have been so constant with their service. Georgios, the guests services manager is a gem, always helpful with anything you need and has great recommendations, a true delight.
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Date of stay: January 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Best location in Brickell
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Georgios A, Guest Services / Front Office at East Miami
Responded 4 weeks ago
Thank you so much for being our esteemed loyal guest on so many occasions. We are honored and very appreciative of your loyalty. It has been our, and my personal pleasure to pamper you during your visit, and ensure you have every requirement taken care of. We will ensure we pass on the kind comments to our Reservations, Guest Experience and Housekeeping teams. Looking very forward to seeing you again on one of your future Miami visits on either a business or personal capacity.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The billing issue made this hotel 1 star. After I checked out, I was charged 30 dollar on the card on file. I called the hotel and the agent told me because I used a bottle of beer and some kind of condom kit. First, I’m very aware that Swire hotels use the sensor in the fridge so I didn’t even touch it because I’m not planning to use it. Second, I had absolutely no idea where is that kid in the room so it is impossible for me to consume it. The agent had no idea why there are those charges on my folio. As we can see here, there is serious management issue in this hotel. It might happen to other guests. Although it is only 30 dollar, but if I didn’t see it, I got ripped off. I understand it is just the East hotel, not a house collection, but it would not even happen at a La Quinta Suite hotel. Shame on you, East Miami.…
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Georgios A, Guest Services / Front Office at East Miami
Responded 4 weeks ago
We appreciate your detailed feedback on your post stay experience, on which we are more than happy that you are giving us the opportunity to provide feedback. Just like many properties, especially upscale hotels, our minibars (both wet and dry portions) are sensor controlled and if an item is lifted more than 30minutes the software assumes the item has been consumed and applies the relevant payment onto the guest folio. We do understand that errors happen and guests might lift an item more than 30seconds or is not set back exactly on its sensor or by misplacing it in the same vicinity, and that is why by end of each day and after each departure a minibar attendant verifies such consumption and adjusts any misposted items by the computerized software. Such errors happen in every hotel with a computerized system, including every single luxury property and has nothing to do with any misconceived intentional acts by any hotel management. We are no exception to that rule and we strongly deny such alleged mal intention on our behalf. We take pride in the services and hospitality we provide. We are glad that this misposting that most likely resulted from an item unintentional move or shift was sorted out and funds reversed back. We would be more than happy to have another chance to pamper you with our hospitality on a possible future return, and offer a couple of drinks on us, in one of our cosmopolitan lounges. Happy New Year and safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Is my second visit after the opening of this hotel. Overall, the hotel is great. Excellent location and nice room. Service is exceptional. Li assisted us to check in and offered so much help. He is friendly and very professional. The black male at the front desk(I forgot his name) is very nice too. He went extra mile to help us out.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Georgios A, Guest Services / Front Office at East Miami
Responded 4 weeks ago
Wonderful to hear that you thoroughly enjoyed your stay and the friendly service provided by our team members, which we will ensure we personally recognize. We appreciate your preference and hope to see you again on a future visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$384 - US$689 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaMiamiDowntown
NUMBER OF ROOMS
352
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Frequently Asked Questions about East Miami
Which popular attractions are close to East Miami?
Nearby attractions include Brickell City Center (0.05 km), Blue Martini Brickell (0.3 km), and Mary Brickell Village (0.2 km).
What are some of the property amenities at East Miami?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at East Miami?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at East Miami?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at East Miami?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to East Miami?
Conveniently located restaurants include Marabu Restaurant, The Capital Grille, and Truluck's Ocean's Finest Seafood & Crab - Miami.
Are there opportunities to exercise at East Miami?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at East Miami?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at East Miami?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does East Miami offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at East Miami?
The staff speaks multiple languages, including English and Spanish.