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Four Points by Sheraton Miami Beach

4343 Collins Avenue, Miami Beach, FL 33140
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Close 
  • The Scott Rakow Youth Center
    1.5 km
  • 3 star hotel
  • Pool
Reviewed 19 December 2016
Suited our needs!
Centrally located near the JCC and plenty of kosher restaurants... more
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1,742 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Miami Beach
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Showing 1,065: English reviews
Michigan
Reviewed 19 December 2016

Centrally located near the JCC and plenty of kosher restaurants and 2 kosher grocery stores. Lovely pool and beach area. Coffee /tea served downstairs till 9 am and a single drip pod in the room. The room had a full sized hair blower too! Fluffy beach/pool towels provided. A decent exercise room that was warm at first, but it was...

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Helpful?
Thank T C
Reviewed 12 December 2016 via mobile

This place is horrendous. Customer service will literally point fingers at you. They even responded to my dirty room as if I MADE UP the stains! It's so bad that it's almost comical. Almost. Honestly the worst hotel experience I have ever encountered and corporate didn't do anything to help either. I know I'll never return to this location and...

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Helpful?
1Thank Kati L
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review

Your stay with us was indeed “unfortunate”. You arrived claiming to have a “gift certificate” for a complimentary stay; but you couldn’t produce the certificate. The hotel had no record of ever issuing said certificate. Starwood Hotels corporate office is staffed by some of the most understanding and compassionate people that I’ve ever met though you claim they were unhelpful....

CA
Reviewed 4 December 2016

I attempted to check-in when I arrived at 1:00 pm. I understand this is not standard practice, but figured could not hurt to ask. I was told this was not possible and that I should com back at 4:00 pm. The gentleman at the front desk was short with me and clearly wanted me to move on. I asked to...

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Helpful?
1Thank freqtrav88
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review

Please accept our apology for the noise that you experienced during the course of your stay. Each year the citywide event known as Art Basil brings artists and art lovers to the city to celebrate art and life. For this event it is common for the hotel next door to host a party. The celebration was concluded at 2AM and...

Queens, New York
Reviewed 4 December 2016

For the price, the hotel was great. The location is excellent (beach is in the backyard. It was a great day spent relaxing on the beach in Miami without breaking the bank. I went with my wife for a day, and we had a very nice getaway. Paying for parking is a bit annoying, but that's what you get for...

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Helpful?
Thank Moshe G
Reviewed 4 December 2016

Someone from Hotel Staff at the Four Points by Sheraton Miami Beach broke into my room last night, and stole 2 phones from the room. When we reported it to the front desk, they said just file a police report, and did not deny that it was someone from within the hotel. There are no cameras on the floor, and...

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Helpful?
Thank Joe673
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review

Thank you for your review however; there was just a few details omitted. When you claimed that items were missing from your room it was the hotel that insisted the police be contacted. Our reputation demands that were a crime to have been committed on our property it must be solved. An audit of the lock to your hotel room...

New York City, New York
Reviewed 2 December 2016

I always book SPG and generally love them, but this hotel is old and decrepit. Had read the reviews which made it sound nicer then we've found it; they did mention it had been updated which it is, but really is like new carpeting over a run down building. The paint on the doors and railing is peeling, the bathroom...

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Helpful?
Thank Travlisforme
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review

Thank you for taking the time to share your feelings about the property. We regret that we were unable to provide the expected upgrade due entirely to the fact that the hotel was completely full of SPG Ambassadors and Platinum’s arriving before you. The hotel was renovated 2 years ago however; there have been mixed reviews with too many comments...

A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 26 November 2016 via mobile

Lots of things wrong with this hotel including: Not enough sun loungers. Hotel pool is in the shade fairly early in the day. No fridge in our room in a location that is always hot. Overpowering smell of cleaning product everywhere. Hard bed and uncomfortable pillows. Our main problem was that my hair product was thrown out by the cleaners....

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Helpful?
1Thank A TripAdvisor Member
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review

We do and did apologize for discarding your hair product which had been left in a bag next to the trash can. As compensation we provided more than $70 in hotel goods and services. When you later returned to the front desk and claimed that you still weren’t happy we adjusted three charges from your bill and provided a late...

Reviewed 26 November 2016 via mobile

Please never go here! For two days long my room access card was werking fine. The third day I wanted to go to the bathroom, the keycard suddenly wasn't working anymore. Went to the reception, asked for my ID what I understand but was in my safe on the room. They sent a collègue with me up to my room....

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3Thank Sven J
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review

The key cards will demagnetize if mishandled. For security purposes we need to make certain that you are who you claim to be before we hand you a key to a room. If you have no ID we will send security with you so as to be certain that our guests remain safe. We “offer valet” at the lowest rate...

Maryville, Tennessee
Reviewed 22 November 2016 via mobile

We stayed 1 night at Four Points at Sheraton last week. The room was clean, quiet and comfortable. We were upgraded to a beautiful ocean view. The beach area was nice and the ocean was great. I really want to brag on the staff though. Check in was smooth and they were very friendly. Valet parking and bell services were...

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Helpful?
Thank Brenda1120
New York City, New York
Reviewed 19 November 2016

I would like to give a hugh THANKS to the management team at the Four Points Miami Watson and Jackie!! You guys literally saved my Birthday Trip to Miami after a horrible experience with my reservation at the W South Beach. I had booked a Junior Suite with two double beds and a sofa pull out which is more then...

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Helpful?
Thank Theskydalimit

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Welcome to the Four Points by Sheraton Miami Beach. We've kept the historical charm and protected Miami Modern exterior of the building in tact while we've updated the interiors for your comfort. ... more   less 

Additional Information about Four Points by Sheraton Miami Beach

Address: 4343 Collins Avenue, Miami Beach, FL 33140
Region: United States > Florida > Miami Beach
Price Range: RM832 - RM1,513 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Miami Beach 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Four Points By Sheraton Miami Beach Hotel Miami Beach
4 Points By Sheraton Miami Beach
Four Points Sheraton Miami Beach
Sheraton Miami Beach
Four Points Miami Beach
Miami Beach Four Points
Miami Beach Sheraton
Hotel Style:
#88 On the Beach Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Miami Beach staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Miami Beach staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have better views”
 of 5 bubbles tara1709, 23 Jan 2017 | Read review
“best views on higher floors”
 of 5 bubbles snowymtn, 4 Jan 2017 | Read review
“Upgrade to the ocean view with a balcony”
 of 5 bubbles Rushtotravel, 27 Dec 2016 | Read review
“Definitely not ocean-front if you like sleep”
 of 5 bubbles freqtrav88, 4 Dec 2016 | Read review
“do not stay in any room on the 9th floor. no cameras on the floor and they dont take any responsibility.”
 of 5 bubbles Joe673, 3 Dec 2016 | Read review
5 of 5