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Penguin Hotel

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Penguin Hotel
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1,150 Reviews from our TripAdvisor Community

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Showing 794: English reviews
Johns Creek, Georgia
Reviewed 29 September 2014 via mobile

I am so glad I chose to stay here! The location is perfect... you get welcome drinks, the staff is SUPER friendly and accommodating, the restaurant on site is good, and everyone who works there is happy and awesome! The bartender, Stuart, is great! Stay here! You won't regret it! Can't beat the price for what you get.

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Helpful?
Thank Lauren G
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review

Hello Lauren, Thank you so much for taking the time to write us a review. Believe us when we tell you that we are SUPER happy to know that you had such an awesome time. We will be sure to pass on your compliments to Stuart! We hope to see you back really soon! -The Penguin Staff

San Bernardino, California
Reviewed 23 September 2014

My wife and i loved our stay at the penguin. The location was perfect, in the heart of SoBe , you got everything at an arm reach. Penguin staff are very helpful, Carmen in the front desk, was very helpful and attentive, and josefa from house keeping, was great, and Raisa the housekeping supervisor, was very nice with us. I...

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Helpful?
Thank vedran h
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review

Hello Vedran, And your recommendation is the best compliment you could ever give us. Thank you so much for your kind words on our staff. I will be sure to share your awesome praises with all of them. We take great pride in making sure that our guest are having a great time and reviews like yours are the little...

Reviewed 23 September 2014

Absolutely clean, perfect location directly on the ocean drive, breakfast view to the ocean, very friendly personell, specials like welcome drink or discount at the restaurant .... highly recommended!

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2Thank steffi88dom
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review

Hello Steffi, Thank you for your wonderful review! We are really happy that you had such a great overall experience. You recommendation is the biggest compliment you can give us. Thank you again, and we would love to see you back for a future stay, -The Penguin Staff

Reading, United Kingdom
Reviewed 17 September 2014

The hotel was a great location to be on the South Beach strip, but not in the centre of it! There is a Starbucks opposite the hotel. The resort fee included 2 welcome drinks, beach towels and 2 small bottles of water each day. The breakfast was good - you have a choice of 6/7 options and all the breakfast...

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Helpful?
Thank Hannah M
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review

Hello Hannah, Thank you for visiting us from all the way in the U.K! As always, we appreciate you taking the time to share your experience with us. We are happy to know that your overall experience was a pleasant one. Service and cleanliness are the two values of our culture that will always remain number one priority. Thank you...

Central Florida, Florida
Reviewed 11 September 2014

My girlfriend and I enjoyed our stay at the Penguin Hotel. The entire staff was very nice. The hotel offers free wi-fi, two complimentary drinks at the bar between 5pm and 7pm and is right across the street from the beach The hotel only offers valet parking for $30 a day, but I found a parking garage one block away....

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Helpful?
Thank bgnorthport
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review

Greetings from the Penguin, Firstly permit us to say thank you for taking the time to write us about your stay! Guest feedback is very important to us and we love it. We are happy to see that you had such a great time at our place. I will be sure to share your good graces with the rest of...

Reviewed 8 September 2014

I only check tripadvisor reviews to see what's wrong with hotels because no place is perfect so I want to choose the types of issues I am willing to deal with. I saw quite a few comments about the staff being rude there and as I was not going to Miami to hang out/interact with them, I decided to stay...

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Helpful?
2Thank Luiz P
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review

Greetings Luiz, Let us just say thank you for taking the time to write this wonderful review! It is feedback such as yours that motivate us to continue to provide great service to all of our guest. Especially when it comes from a fellow customer service specialist. I will be sure to share your good graces with the rest of...

Reviewed 6 September 2014

Good location and customer service was just okay. It was one night staying in this hotel ..THANK GOD... My room looked like I was staying at a hostel and a bathroom . A sink in the bedroom it was just weird to me.

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5Thank KrystalR83
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review

Greetings Krystal, We cordially thank you for taking the time to share your experience with all of us. Know that our guest feedback is very dear to us as it helps us grasp and understand our guest’s needs. We are sorry to hear that you did not fully enjoy all that our property and location has to offer. We would...

Kansas City, Missouri
Reviewed 5 September 2014 via mobile

Came back from a cruise that entered the port very early. Was able to check in at noon instead of three pm. That was very nice. Carmen at the front desk was very friendly. Other staff were cordial if you needed something but i wouldn't say extra friendly. The room served it's purpose. It was clean, the bed was comfy,...

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2Thank tlcfit4life
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review

Greetings from The Penguin, We always appreciate a great honest review, thank you for taking in writing to us. We are very happy to see that you fully enjoyed all of our amenities at your disposal. We understand how important it is to create convenience and expectancy for all of our guests. Like the old saying goes; “We work hard...

St. John's, Canada
Reviewed 5 September 2014

Stayed at this hotel sept 2014 for 4 nights. Was by far the worst hotel we have stayed at including many hotels in Europe and the USA. Rooms were tiny, and way outdated with one entire wall a mirror?! Was far from the clean and comfortable we are used to. Breakfast buffett was terrible with a choice of a few...

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3Thank Victoria B
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review

Greetings Victoria, (I would love to refer this one to a service champion on property if possible) Thank you for taking the time to share your experience with us. We truly appreciate all guest feedback as we see it as an opportunity to grow. Being a boutique hotel which was built in the 1940’s our property is a reflection of...

Reviewed 1 September 2014

Worth for stay there. Excellent location. For couple marvelous. Staff are very helpful. Florencia, Sean and Carmen amazing with their hospitality. It would be nice to back again and spend a few days there. Ela i Mirek

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1Thank Elzbieta M
Jenny K, Guest Relations Manager at Penguin Hotel, responded to this review

Hello Elzbieta, Your review just made our day here in South Beach! We’re so happy that you loved our location and our staff was able to make your stay so enjoyable. Florencia, Sean and Carmen will be delighted with your comments and we can’t wait to see you again!

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Amenities

Highlights
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff

Additional Information about Penguin Hotel

Address: 1418 Ocean Drive, Miami Beach, FL 33139-4108
Region: United States > Florida > Miami Beach > City Center
Price Range: RM567 - RM1,510 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Penguin Hotel 3*
Number of rooms: 43
Reservation Options:
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Hotel Style:
#49 Business Hotel in Miami Beach
#65 On the Beach Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from Penguin Hotel staff and other travellers.
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Questions? Get answers from Penguin Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The only issue - the hotel next to it has a really loud ac, and you hear those all the time”
 of 5 bubbles 151olenab, 22 Mar 2017 | Read review
“choose it at another hotel”
 of 5 bubbles wego4Us, 29 Jan 2017 | Read review
“I believe the rooms are all good”
 of 5 bubbles renatabraga25, 27 Jan 2017 | Read review
“There a few rooms on the oceanside. i had no noise on the north side.”
 of 5 bubbles rafesq, 25 Jan 2017 | Read review
“Very quiet we were on 3rd floor with view of bldg next door only plenty of pillows, comfy bed”
 of 5 bubbles NorthCarolinaSandie, 22 Jan 2017 | Read review
5 of 5