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The New Casablanca on the Ocean Hotel

Booking.comUS$98*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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The New Casablanca on the Ocean Hotel
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1,709 Reviews from our TripAdvisor Community

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Showing 493: English reviews
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Ostrava, Czech Republic
Reviewed 4 days ago NEW

The hotel could recommend, the accommodation was nice. The hotel is right on the beach, with good access to the sea. The meal was average but good. Good access to the city by local transport. The hotel is close to the hotel.

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Helpful?
Thank TinkaHaladej
London, United Kingdom
Reviewed 1 week ago

When we arrived at the hotel it looked very nice but when taken to our room we had to barge the door once it was unlocked,Once we were in the room everything looked very tired. The bathroom was disgusting bath discoloured walls crumbling and floor filthy. Iwould not recommend this hotel to anybody.

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Helpful?
2Thank jhead62
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear J, We appreciate you staying with us and thank you for sharing your feedback. We strive to offer clean and spacious rooms at a great rate right on the beach, and we’re sorry that our accommodations fell short of your expectations. We hope this didn’t prevent you from enjoying the sand and sun just outside our back door, and...

Northampton, United Kingdom
Reviewed 2 weeks ago via mobile

Hotel: Upon arrival it is on a very busy main road which can get very congested with cars of guests. Not enough room at busy periods which can result it waiting around. Two lanes leading up to hotel entrance. One for registered guests who are returning in their car after a day out or the other lane for new guests...

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Helpful?
1Thank Sammy Kins S
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Sammy, We were delighted to host you on your Miami Beach holiday, and we thank you for sharing your feedback. We apologize if you were not aware of the resort fee and parking rates, but you’ll find that both are quite typical of oceanfront hotels and are priced competitively compared to other properties. While we pride ourselves on our...

Reviewed 2 weeks ago via mobile

At first everything was disappointing and then bad, once we lower our expectations and stop looking for flaws, it turn out to be great. Great advantage is the is on front of the beach. This place is family friendly, they close they pool laten than other hotels. I will definitely give them three we'll earned starts, they are constantly updating...

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Helpful?
Thank Yeffry R
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Yeffry, We thank you for visiting us here at The Casablanca and for sharing your review. While we’re sorry to see that your stay got off on the wrong foot we really appreciate you giving us a chance and are glad your vacation turned out to be fun and memorable! We’re delighted that you and your family made the...

Stafford, Virginia
Reviewed 12 April 2017 via mobile

Checked in this morning and disclosed that I am a Trip Advisor contributor. Went from city view to Ocean view! Excellent front desk service. I mistakingly thought our closet light was out. Within 5 minutes a hotel engineer was at my door to fix the problem. View is wonderful, room is older, but clean. Freshly painted. Three blocks from shops,...

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Helpful?
Thank 4602usmc
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear USMC, It was a pleasure to welcome you and we appreciate your positive feedback! We’re so glad that you enjoyed your accommodations with us and the gorgeous view from your room! Our team strives to ensure the comfort of all of our guests and we’re so happy to hear that they took great care of you. We hope you...

Thornton Cleveleys, United Kingdom
Reviewed 11 April 2017 via mobile

This has to be the dirtiest most disgusting hotel in Miami. I honestly wouldn't put my dog in here,this hotel was booked for three nights through a third party on behalf of our holiday company,we arrived at the hotel at about 21.30 my wife and I and our two friends were each given keys for our rooms,after getting into the...

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Helpful?
1Thank Jim F
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Jim, Our team values guest feedback and we thank you for sharing yours. We strive to provide spacious and well-appointed rooms at a great value right on the beach, and we’re sorry to learn that this was not the impression we left with you and your friends. We wish you would have stayed with us longer and been able...

New Haven, Connecticut
Reviewed 27 March 2017 via mobile

This have been the worst hotel I've ever visited.. the day we arrived we were not greeted by any staff no one attempted to help or even ask if we needed help with our bags. We arrived at 1055am and was told our room was being cleaned. We waited patiently only to be put in a room after 5hrs the...

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Helpful?
1Thank MariRose23
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear MariRose, Our team appreciates guest feedback and we thank you for sharing yours. We strive to offer clean and comfortable accommodations and welcoming hospitality at a great value right on the beach, and we were sorry to learn that we fell short of this goal in your experience. We appreciate your patience and flexibility in changing rooms, and we...

lancaster, pa
Reviewed 26 March 2017 via mobile

We spent 4 nights in Miami. This was pretty much what I expected after reading reviews. It was a great price. It was clean. our room was quite large and had a fridge, small kitchen, and a nice closet. Really the only complaint I have is the fact that we were give only one key to our room and one...

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Helpful?
Thank Kim s
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Kim, We were delighted to welcome you and we thank you for sharing your review! We strive to offer clean and comfortable accommodations at a great rate on the beach, and we’re glad to see that you enjoyed your experience with us! Please accept our apologies for any inconvenience resulting from having a single key; we appreciate your flexibility...

New Milton, United Kingdom
Reviewed 1 March 2017 via mobile

Was booked and paid for a week in advance through an agent otherwise would never had stayed. Was given 4 rooms until we decided to stay. They were all dirty and hadn't been cleaned properly. In three rooms sheets didn't fit. Too many things wrong to mention. We found staff ok. One lift wasn't working and other two just could...

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Helpful?
1Thank Christopher S
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Christopher, Our hotel team values guest feedback and we thank you for sharing yours. We pride ourselves on offering clean and comfortable accommodations right on Miami beach for the convenience and enjoyment of our guests, and we regret if we fell short of your expectations and our own high standards as it relates to the housekeeping of your rooms....

Reviewed 27 February 2017

The worst hotel experience ever. The staff is rude including the receptionist. They do not answer any of your question and make you wait for hours at the reception even though you have a confirmed reservation. The rooms are aweful and scary. The fans do not work let alone the A/C. The mattresses smell bad and the washrooms are horrible....

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Helpful?
1Thank Ahmed k
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Ahmed, Our hotel team values guest feedback and we thank you for sharing yours in the form of a review. Customer service is one of our core values and we’re terribly sorry to see that this is not the impression we left with you. We will review your comments with the parties involved to ensure that situations like these...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
Services
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Multilingual Staff
Official Description (provided by the hotel)
The comfort of a hotel and the privacy of a private apartment, fully equipped. ... more   less 

Additional Information about The New Casablanca on the Ocean Hotel

Address: 6345 Collins Avenue, Miami Beach, FL 33141-4614
Region: United States > Florida > Miami Beach
Price Range: RM411 - RM2,139 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The New Casablanca on the Ocean Hotel 3.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Hotel Casablanca On The Ocean
Casablanca On The Ocean
Hotel Style:
#42 Spa Hotel in Miami Beach
#115 On the Beach Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from The New Casablanca on the Ocean Hotel staff and other travellers.
82 questions
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Glasgow, United Kingdom
Glasgow, United Kingdom
8 months ago
1 month ago
Memphis, Tennessee
over a year ago
Birmingham, United Kingdom
28 days ago

See all questions (82)

Questions? Get answers from The New Casablanca on the Ocean Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not luxurious decent enough; great Location!”
cameillet, 22 Feb 2017 | Read review
“If you must stay here, ask for beach view and renovated, don't go with cheapest room.”
L4973NNpaulak, 18 Feb 2017 | Read review
“Never book with ocean front resort apartments”
robertoaA2974GS, 21 Jan 2017 | Read review
“cant comment”
jimmy897, 4 Nov 2016 | Read review
“Rooms on the upper floors by the water have breath-taking views.”
albertmZ8794PZ, 31 Oct 2016 | Read review
5 of 5
Booking.com
US$98* /night
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PricelineUS$119
HotelQuicklyUS$94
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Prices are for 1 room, 2 adults
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