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The New Casablanca on the Ocean Hotel

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1,614 Reviews from our TripAdvisor Community

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Showing 473: English reviews
Reviewed 4 days ago NEW

The hotel is in a great location, with direct access to the beach without requiring a lot of walking. Staff on reception were very helpful and suggested a few great places for food, and nightlife. Free WiFi access was available in the lobby and could be picked up in the rooms too. The bathroom fixtures were starting to look dated...

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Helpful?
Thank Clive M
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Clive M, It was a pleasure to welcome you as our guest on your recent trip to Miami Beach, and we thank you for sharing your feedback! We’re thrilled that you enjoyed our oceanfront location and hope you got to spend plenty of time in the sand and sun! We’re lucky to have an amazing team at the hotel...

Reviewed 2 weeks ago via mobile

It is a condo hotel. We stayed in the townhouse on the ocean side the only good thing was the view. The bed was comfortable too. The room was dirty and the carpet was ripped. The bathroom was dirty and had rust spots. The shower was terrible and the water didn't get hot. It was pretty disappointing. I would not...

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Helpful?
1Thank Sue B
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Sue B., It was a pleasure welcoming you to our property and we appreciate your feedback! As you mentioned, there are multiple vacation management companies within our complex and because we have the most visibility, guests sometimes assume they are our guests and post their reviews to this page. It sounds as though you may have been the guest...

Reviewed 3 weeks ago via mobile

This place is excellent location couldn't be better private beach entrance, pool water sports the rooms spacious valet parking included which in that area there's definitely no parking without getting a ticket plus the prices of private parking I recommend this place for sure and will come back some day

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Helpful?
1Thank venomnyc
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Venomnyc, We were delighted to host you as our guest on your recent trip to Miami Beach and we’re elated that you had such a great experience with us! We agree that the best part of a Florida getaway is a sunny pool and direct access to the beautiful beach, and we’re so glad you had the chance to...

Plymouth, United Kingdom
Reviewed 4 weeks ago

Lobby is nothing like photo shown, very small reception area, receptionists speak very little or no english very unhelpful. Reception is also parcel delivery/collection point, so deliveries being taken in all the time, which they find more important. Rooms disgusting, need complete revamp, bath chipped and rusty, floor tiles cracked, windows dirty and frames stained, air condition only works on...

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Helpful?
1Thank jimmy897
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Jimmy897, We thank you for staying with us and for sharing your feedback. We strive to offer clean and comfortable accommodations and sincere hospitality at a great rate right on Miami Beach, and we regret that this was not your impression. We are sorry to hear about the maintenance issues you experienced during your time with us and we...

Reviewed 5 weeks ago via mobile

This place was terrible! I'm from NY and Casablanca rated way below my standards when vacationing! This place was like a low-income tenement apartment building! I couldn't wait to leave for my cruise! A complete DUMP

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Helpful?
Thank Nicole B
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Nicole B., Our hotel team values guest feedback and we thank you for sharing yours. We are sorry to read that your experience at our oceanfront property fell short of your expectations and we wish we knew specifics so we could work to improve for our future guests. We take great pride in offering clean and comfortable accommodations and...

Reviewed 31 October 2016

I grew up in Miami Beach. There is a good reason the historic Casablanca is still around. From the moment I drove up, everyone from the valet to the desk clerk was warm, outgoing and professional. It is a beautiful hotel, inside and out. The private hotel-beach and restaurants alone were worth the price of admission. My hotel room faced...

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Helpful?
1Thank Albert M
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Albert M., We were delighted to welcome you back to Miami Beach and we thank you for choosing to stay with us! It warms us to read that you enjoyed the hospitality of our team and we have shared your feedback with them which created a buzzing energy in the hotel today. We’re all very excited to hear about...

Mar del Plata, Buenos Aires, Argentina
Reviewed 12 October 2016

Very good hotel, excellent pool, with access to the beach, very good location, very safe area, very friendly staff .Fully recommended. DIRECT OUT WITH A BEACH TEMPERATE clear water, excellent location for a walk, close to everything.

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Helpful?
1Thank Carlos_Enrique54
Hotel_Mgr_365, General Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Carlos_Enrique54, It was a pleasure to welcome you as our guest and we thank you for the great review! We’re thrilled that you enjoyed our property and our oceanfront location . . . the key to an amazing Miami Beach getaway! We also take great pride in making our guests feel at home by extending sincere customer service and...

Reviewed 9 October 2016 via mobile

arrived to be checked into a room that had not been cleaned, bins were still full and beds were covered in hair and stains, room was damp with a damp smell, kitchen area was disgusting aswell as toilet, complained to reception who did move us to a fairly better room however still did not meet hotel standards, kitchen appliances were...

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Helpful?
Thank Lisa M
Hotel_Mgr_365, General Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Lisa M, Our hotel team values guest feedback and we appreciate you sharing yours. We are terribly sorry to hear about the confusion upon check in and offer our sincere apologies for the error and inconvenience incurred. We’re happy to hear that Danny was able to help you by promptly moving you to another room and we thank you...

Ann Arbor, Michigan
Reviewed 30 September 2016

Louis and Freddie were very polite and helpful. Breakfast was very good and the staff was very friendly. Direct beach access and beautiful scenery. Diverse patrons. Stores and restaurants in close proximity. Access to mass transit and free trolleys is excellent.

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Helpful?
Thank D4046YCanthonys
Hotel_Mgr_365, General Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear D4046YCanthonys, Louis and Freddie are two of our shining stars and we’re thrilled to read that they took great care of you! It is our team that sets us apart from other hotels and we’re always happy to hear that our guests appreciate their hospitality. We’re also delighted that you enjoyed breakfast and our convenient location right on the...

Nottingham, United Kingdom
Reviewed 30 September 2016 via mobile

We were booked for a single night and we would not have stayed longer. Having arrived late at night and needing a very early start we were in no frame of mind to be raising issues with the hotel. We were a little surprised at the poltergeist touch housekeeping left for us on arrival - The cooker grates were at...

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Helpful?
1Thank shanklypuss
Hotel_Mgr_365, General Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Shanklypuss, We thank you for staying with us and for taking the time to share feedback about your stay. We pride ourselves on attention to detail as it relates to our housekeeping service and maintenance of our rooms, and we regret that some of those details were overlooked as it relates to your experience. We offer our sincere apologies...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The comfort of a hotel and the privacy of a private apartment, fully equipped. ... more   less 

Additional Information about The New Casablanca on the Ocean Hotel

Address: 6345 Collins Avenue, Miami Beach, FL 33141-4614
Region: United States > Florida > Miami Beach
Price Range: RM454 - RM1,571 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The New Casablanca on the Ocean Hotel 3.5*
Number of rooms: 6
Reservation Options:
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Also Known As:
Hotel Casablanca On The Ocean
Casablanca On The Ocean
Hotel Style:
#44 Spa Hotel in Miami Beach
#112 On the Beach Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from The New Casablanca on the Ocean Hotel staff and other travellers.
63 questions
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Glasgow, United Kingdom
Glasgow, United Kingdom
2 months ago
Memphis, Tennessee
over a year ago
Glasgow, United Kingdom
1 month ago
Hadley, Pennsylvania
over a year ago

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Questions? Get answers from The New Casablanca on the Ocean Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“cant comment”
 of 5 bubbles jimmy897, 4 Nov 2016 | Read review
“Rooms on the upper floors by the water have breath-taking views.”
 of 5 bubbles albertmZ8794PZ, 31 Oct 2016 | Read review
“Double room with two beds microwave refrigerator, stove, toaster, coffee maker, electric oven,”
 of 5 bubbles Carlos_Enrique54, 11 Oct 2016 | Read review
“Go for the newly upgraded rooms, even though slightly costlier, with ocean view”
 of 5 bubbles bimaltrivedi, 19 Sep 2016 | Read review
“A bad Motel 6 with maids from Sloppy Joes and Mgrs that need brain surgery”
 of 5 bubbles JohnPaulF330, 22 Aug 2016 | Read review
5 of 5
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