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The New Casablanca on the Ocean Hotel

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The New Casablanca on the Ocean Hotel
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1,687 Reviews from our TripAdvisor Community

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Showing 489: English reviews
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Stafford, Virginia
Reviewed 1 week ago via mobile

Checked in this morning and disclosed that I am a Trip Advisor contributor. Went from city view to Ocean view! Excellent front desk service. I mistakingly thought our closet light was out. Within 5 minutes a hotel engineer was at my door to fix the problem. View is wonderful, room is older, but clean. Freshly painted. Three blocks from shops,...

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Helpful?
Thank 4602usmc
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear USMC, It was a pleasure to welcome you and we appreciate your positive feedback! We’re so glad that you enjoyed your accommodations with us and the gorgeous view from your room! Our team strives to ensure the comfort of all of our guests and we’re so happy to hear that they took great care of you. We hope you...

Thornton Cleveleys, United Kingdom
Reviewed 2 weeks ago via mobile

This has to be the dirtiest most disgusting hotel in Miami. I honestly wouldn't put my dog in here,this hotel was booked for three nights through a third party on behalf of our holiday company,we arrived at the hotel at about 21.30 my wife and I and our two friends were each given keys for our rooms,after getting into the...

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Helpful?
Thank Jim F
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Jim, Our team values guest feedback and we thank you for sharing yours. We strive to provide spacious and well-appointed rooms at a great value right on the beach, and we’re sorry to learn that this was not the impression we left with you and your friends. We wish you would have stayed with us longer and been able...

New Haven, Connecticut
Reviewed 4 weeks ago via mobile

This have been the worst hotel I've ever visited.. the day we arrived we were not greeted by any staff no one attempted to help or even ask if we needed help with our bags. We arrived at 1055am and was told our room was being cleaned. We waited patiently only to be put in a room after 5hrs the...

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Helpful?
Thank MariRose23
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear MariRose, Our team appreciates guest feedback and we thank you for sharing yours. We strive to offer clean and comfortable accommodations and welcoming hospitality at a great value right on the beach, and we were sorry to learn that we fell short of this goal in your experience. We appreciate your patience and flexibility in changing rooms, and we...

lancaster, pa
Reviewed 4 weeks ago via mobile

We spent 4 nights in Miami. This was pretty much what I expected after reading reviews. It was a great price. It was clean. our room was quite large and had a fridge, small kitchen, and a nice closet. Really the only complaint I have is the fact that we were give only one key to our room and one...

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Helpful?
Thank Kim s
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Kim, We were delighted to welcome you and we thank you for sharing your review! We strive to offer clean and comfortable accommodations at a great rate on the beach, and we’re glad to see that you enjoyed your experience with us! Please accept our apologies for any inconvenience resulting from having a single key; we appreciate your flexibility...

New Milton, United Kingdom
Reviewed 1 March 2017 via mobile

Was booked and paid for a week in advance through an agent otherwise would never had stayed. Was given 4 rooms until we decided to stay. They were all dirty and hadn't been cleaned properly. In three rooms sheets didn't fit. Too many things wrong to mention. We found staff ok. One lift wasn't working and other two just could...

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Helpful?
Thank Christopher S
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Christopher, Our hotel team values guest feedback and we thank you for sharing yours. We pride ourselves on offering clean and comfortable accommodations right on Miami beach for the convenience and enjoyment of our guests, and we regret if we fell short of your expectations and our own high standards as it relates to the housekeeping of your rooms....

Reviewed 27 February 2017

The worst hotel experience ever. The staff is rude including the receptionist. They do not answer any of your question and make you wait for hours at the reception even though you have a confirmed reservation. The rooms are aweful and scary. The fans do not work let alone the A/C. The mattresses smell bad and the washrooms are horrible....

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Helpful?
Thank Ahmed k
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Ahmed, Our hotel team values guest feedback and we thank you for sharing yours in the form of a review. Customer service is one of our core values and we’re terribly sorry to see that this is not the impression we left with you. We will review your comments with the parties involved to ensure that situations like these...

Reviewed 22 February 2017

The room was quite standard, except it was equipped with a kitchen unit. It was quite comfortable. The Lobby was huge, but dated. not fully utilized. The decor was quite date din the hotel, and the employees were more Spanish speaking. The guy at the external desk could not even speak English. The Pool was wonderful, the beach access was...

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Helpful?
1Thank Cameille T
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Cameille, We were delighted to welcome you and thank you for sharing your feedback! We’re thrilled that you enjoyed our well-equipped accommodations, and we hope having a kitchen allowed you to conveniently prepare some of your favorite foods while on vacation. Nothing says “Florida getaway” like a beachfront location with an amazing pool and we’re delighted you enjoyed both....

Reviewed 21 February 2017 via mobile

Great location. Nice people. Convenient. Excellent beach. Definitely will be back. Near everything on the beach. They are very accommodating and studios are great. They all have a Full kitchen so it is very convenient. Supermarket nearby. Can go walking!

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Helpful?
Thank Vivipenichet
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Vivi, We were delighted to welcome you and yours to the Casablanca, and we thank you for sharing your wonderful review! We're lucky to have an amazing team who really care about our guests, and we're so glad you enjoyed their hospitality. Nothing beats and sunny pool and an oceanfront location for a beach getaway, but we're glad our...

Mooloolaba, Australia
Reviewed 19 February 2017

Stayed for one night prior to joining a cruise around the Caribbean. The hotel was close enough to the airport and port so no time was wasted on long transfers. Its clearly setup as a transfer destination. The overall impression was one of being tired and well used. Our party had three rooms and two were upgraded, with the reception...

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Helpful?
Thank clark b
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Clark, Greetings from Miami! Thank you for allowing us the pleasure of welcoming prior to your Caribbean cruise. We’re glad to see that you and your friends were comfortable with us and enjoyed the convenience of our location. We hope you had a wonderful time on the remainder of your trip and will consider returning the next time you’re...

Reviewed 19 February 2017

A group of my friends were staying here, reserving 6 rooms in total. I arrived first and was taken to a room worse than my 1976 college dorm, Ratty furniture, shoddy curtains, old fixtures, and antiquated appliances in the "suite". The queen size bed barely fit into the room (over sized closet) which had NO windows and low ceilings. The...

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Helpful?
Thank Paula K
Hotel_Mgr_365, Manager at The New Casablanca on the Ocean Hotel, responded to this review

Dear Paula, It was a pleasure to welcome your group and we thank you for sharing your feedback! We’re terribly sorry to hear that the room you were shown fell short of your expectations and we’re sorry we didn’t have an opportunity to make it right while you were still here on property. We apologize for the inconvenience and hope...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Internet
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The comfort of a hotel and the privacy of a private apartment, fully equipped. ... more   less 

Additional Information about The New Casablanca on the Ocean Hotel

Address: 6345 Collins Avenue, Miami Beach, FL 33141-4614
Region: United States > Florida > Miami Beach
Price Range: RM431 - RM2,574 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The New Casablanca on the Ocean Hotel 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Hotel Casablanca On The Ocean
Casablanca On The Ocean
Hotel Style:
#42 Spa Hotel in Miami Beach
#112 On the Beach Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from The New Casablanca on the Ocean Hotel staff and other travellers.
78 questions
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Glasgow, United Kingdom
Glasgow, United Kingdom
7 months ago
21 days ago
Memphis, Tennessee
over a year ago
Birmingham, United Kingdom
14 days ago

See all questions (78)

Questions? Get answers from The New Casablanca on the Ocean Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not luxurious decent enough; great Location!”
cameillet, 22 Feb 2017 | Read review
“If you must stay here, ask for beach view and renovated, don't go with cheapest room.”
L4973NNpaulak, 18 Feb 2017 | Read review
“Never book with ocean front resort apartments”
robertoaA2974GS, 21 Jan 2017 | Read review
“cant comment”
jimmy897, 4 Nov 2016 | Read review
“Rooms on the upper floors by the water have breath-taking views.”
albertmZ8794PZ, 31 Oct 2016 | Read review
5 of 5