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I travel about 3x per month for work - all over the country. This is definitely a run down Hilton. In my first room the adjoining room door would not close or lock; when I called the front desk they almost refused to change my...More
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Response from Rafael M, Front Office Supervisor at Hilton Bentley Miami/South BeachResponded 4 days ago
Thank you for taking the time to provide important feedback about your current stay in our property. We strive to provide all guest the best experience that South Beach has to offer, we would love to have the opportunity to MAKE IT RIGHT...More
The room was gorgeous and had a huge balcony. The foot was downstairs and it was delicious! We loved the closed Off pool area with the option to walk on the beach too! Really enjoyed myself and will be back next time!More
Response from Rafael M, other at Hilton Bentley Miami/South BeachResponded 3 weeks ago
Thank you for taking time to let us know about your recent stay, it pleases me to know you enjoyed our property and all the amenities we have to offer. If you ever find yourself in the South Beach area please let us...More
I was worried going into the stay (on Honors points) it was going to not be so good based on the negative reviews, but am happy to report we had a very nice stay!
I checked in online the day before, I am Diamond, as...More
We come to the Bentley at least 2 or 3 times a year! This hotel is amazing !!! They treat you like family! We even received call from from Will the front desk head manager asking what room preference we had because they were going...More
Thank you for a memorable birthday! I specially want to recognize Mark the concierge and Orlando the bellman who were exceptional upon arrival! I felt like a VIP! The Bellman upon departure and concierge were so pleasant! Departed on 2/4. I didn’t get their names,...More
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