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Shelborne South Beach

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Traveller (758)
Room & Suite (411)
Pool & Beach (222)
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Overview
  • Excellent58%
  • Very good23%
  • Average10%
  • Poor5%
  • Terrible4%
Travellers talk about
“front desk”(246 reviews)
“south beach”(158 reviews)
“pool area”(76 reviews)
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,956)
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1,577 results
Traveller rating
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76
Show reviews that mention
All reviewsfront desksouth beachpool areaguest servicespool staffbeautiful hotelpool partyocean frontlincoln roadnice poolamazing serviceart decobeach accessrooms are smallan umbrellabeach servicevalet parking
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1 - 5 of 1,577 reviews
Reviewed 1 week ago

The Shelborne was a decent hotel, but not worth the price. 1. They have a $100 per night per room incidental charge that we didn't know about. 2. The rooms were dirty from the carpet to the walls, drawers, and mini bar. The snacks had...More

1  Thank Courtchante
Response from eddier001, Front Office Manager at Shelborne South BeachResponded 1 week ago

Dear Courtchante, I am sorry you left our hotel not 100% blown away with your experience. I have shared your comments and feedback with our team to see what happened with your room specifcally as to see what we can do to improve. I would...More

Reviewed 1 week ago via mobile

We stayed at the shelborne for a bachelorette party... service was a little slow but as is anywhere else when you come from New York. They tried their hardest to give us everything we wanted. Some notable people ... Delisa at the front desk, Dominic...More

Thank Shannon A
Response from eddier001, Front Office Manager at Shelborne South BeachResponded 1 week ago

Dear Shannon A, So happy to read Shelborne South Beach was the perfect place for you and your friends to celebrate the bride to be. We truly appreciate you taking the time to acknowledge our team efforts and share your kind feedback. The next time...More

Reviewed 1 week ago

I've been to Miami several times and stayed at this hotel plenty of times. This time will definitely be the last. When I come to check in, that's when the front desk manager Dorothy decides to tell me that the suite I originally booked has...More

1  Thank Ajay D
Response from eddier001, Front Office Manager at Shelborne South BeachResponded 1 week ago

Dear Ajay D, I am truly saddened to read of your troubles during your stay. As you have been with us before, you know this is not the standards and spirit to which serve our guests every day. I am unsure what happened exactly but...More

Reviewed 1 week ago via mobile

I really visited a lot of hotels in Miami but never seen bad service like here in Shelborne hotel... We arrived in the evening and we got a small room that absolutely not good for family... we don’t have place even for all the suitcases....More

1  Thank Ortal B
Response from eddier001, Front Office Manager at Shelborne South BeachResponded 1 week ago

Dear Ortal B, I am truly sorry you had such a bad experience during your time with us. We have so many good reviews because your experience is not indicate of the way in which we serve our guests. Nonetheless, it doesn't change what happened....More

Reviewed 1 week ago

Don't get me wrong . We had a great time at the Shelborne but some of its customer services need to sharpen a little. First the good points . 1) Location is fantastic .. It's where you need to be .. Near Lincoln Rd .....More

1  Thank LondonLockwood
Response from eddier001, Front Office Manager at Shelborne South BeachResponded 1 week ago

Dear LondonLockwood, Thank you for taking the time to leave a review of your time with us. We at Shelborne South Beach truly appreciate your feedback and concerns. I am happy to learn you enjoyed our hotel and it's great location. I am saddened though...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$201 - US$576 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Miami Beach
#6 Romantic Hotel in Miami Beach
#49 Luxury Hotel in Miami Beach
#55 On the Beach Hotel in Miami Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$201 - US$576 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Miami Beach
#6 Romantic Hotel in Miami Beach
#49 Luxury Hotel in Miami Beach
#55 On the Beach Hotel in Miami Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (758)
Room & Suite (411)
Pool & Beach (222)
Dining (85)
Amenities (107)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
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lmarody
4 April 2018|
AnswerShow all 2 answers
Response from maphilly2018 | Reviewed this property |
The Shelborne is on the beach!(there is just a lovely walking path between the hotel and actual sand)
1
Vote
Maria Lucia R
21 January 2018|
AnswerShow all 4 answers
Response from bambue | Reviewed this property |
I don't know but sure they will arrange. A must for this level indeed.
0
Votes
Google Translation
Amys_2602
17 January 2018|
AnswerShow all 4 answers
Response from PistolPete_13 | Reviewed this property |
Hi - No daily fee for the umbrellas at the beach if you are a hotel guest, at least we did not get charged when we were there.
2
Votes
Room Tips
"Book direct with the hotel or you may get scammed!"
Read review
"Collins Ave rooms were very quiet"
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"Check Airbnb?"
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"Could definitely use new carpet...."
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