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3.5
#6 of 19 hotels in Miami Springs
Location
Cleanliness
Service
Value
Embassy Suites by Hilton Miami International Airport fuses comfort and accessibility to anticipate guests' needs and enhance their stay. Located half a mile from South Florida's busiest airport and seven miles from PortMiami, the 318-suite hotel is a preferred option for professionals and cruise travelers visiting the Sunshine State.
Whether traveling for business or fun, the all-suite hotel's thoughtful amenities are designed to accommodate families, groups, and extended-stay guests. Visitors can savor the vibrant coastal cuisine at Grill 305, enjoy a complimentary evening reception, and wake up to a complimentary made-to-order breakfast. The hotel also boasts an Olympic-sized outdoor pool for soaking up the warm rays of South Florida. With over 20,000 sq. ft. of flexible event space available for locals and guests, property features aim to cater to travelers visiting Miami for an array of reasons.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Embassy Suites by Hilton Miami International Airport
141 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Embassy Suites by Hilton Miami International Airport is appreciated for its convenient location near the airport, though noise levels from the lobby and airplanes can be bothersome, with elevator machinery noise occasionally disrupting sleep. While the hotel's cleanliness generally earns praise, with particular mention of immaculate rooms and public spaces, there have been some concerns regarding housekeeping. Guests value the amenities, including the complimentary breakfast and family-friendly rooms, but some report issues with shuttle service wait times. Opinions on service are mixed, recognizing friendly staff but also instances of disorganization.
The atmosphere is often described as modern and welcoming, with a festive vibe and a resort-like pool that enhances the stay. However, the value proposition has been questioned by guests who feel the cost does not always match the level of amenities and services received. Room experiences vary, with positives noted in size and cleanliness, but negatives include wear and inconsistent service.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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The hotel rooms definitely need updating. I also had to ask multiple times for requested items like towels and extra linen. I could tell the front desk was well trained but they could have used more staff. The breakfast was really good and I was amazed at how the two ladies were handling the long omelette line. I did feel some tension when communicating with some of the front desk staff. Another time one hispanic guy appeared to be very high on the evening of August 19. My travel partner asked him if we was okay. I went down again later and he was functioning but appeared to be very high and nonchalant. I definitely would not stay here again prior to a cruise, but would stay another time. Also the entire first floor was wet and slippery. The night prior I assumed it was from the pool use, but the floors were extremely wet and slippery the next morning. There was a man drying the floor but as soon as he dried it, the moisture would reappear. Definitely a safety hazard. It is a huge establishment with a high volume of customers so overall the stay was fair. Our carnival celebration embarkment was delayed by 4 hours so I am happy they allowed us to wait in the lobby. Requests for a paid late check out were declined by the front desk and they said the reason was the housekeeping manager declined late checkouts.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Very busy on embarkment weekend
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clavel Jacques-Louis, General Manager at Embassy Suites by Hilton Miami International Airport
Responded 21 Aug 2023
I appreciate you taking the time to share your recent experience at our hotel. I’m sorry to hear that your stay fell short of expectations due to various issues, such as room conditions, delays in providing requested items, and concerns with the behavior of some staff members. Your feedback regarding the front desk service and the condition of our first-floor areas is crucial to our improvement efforts, and we will address these matters with our team. I’m pleased to hear that you enjoyed the breakfast and that the kitchen staff provided a positive experience. Thank you for bringing these concerns to our attention, and we hope you might reconsider staying with us in the future. Your feedback is invaluable as we strive to provide our guests with the best possible experience.
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Great place for a family reunion & close to the airport. The small complaints I had was overshadowed by how awesome Roxana Martinez & Sandra Rovira were. They helped tremendously & made it easy for us. I personally don’t usually stay at embassy’s but it was perfect for the occasion.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clavel Jacques-Louis, General Manager at Embassy Suites by Hilton Miami International Airport
Responded 7 Jul 2023
Thank you for choosing us for your family reunion and for taking the time to share your experience. I am thrilled to hear that our staff members provided you with exceptional service and made your stay enjoyable. We take pride in our staff's dedication to ensuring our guests have a memorable experience. Your feedback is important to us, and we will address any concerns you may have had to further improve our services. We appreciate your kind words and hope to welcome you back in the future.
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The primary reason I select this hotel when we travel as we are a family of five. It provides enough space with two beds plus the pull out couch. The embassy chain used to have the best breakfast but with a 45 minute wait time just to get an omelette makes it no better than any other standard Hotel breakfast. I'm not waiting 45 minutes to an hour. Last few days at the embassy Suites chain has shown me the customer service and the quality has declined over the years. The breakfast tables would covered with dishes and nobody was picking them up. People are looking for places to sit down and could not find them. People would clean up after themselves if they would provide a space for us to do so but they don't. The checkin process was easy at this Miami Hotel. If noise bothers you it is really close to the airport and the planes taking off go over the hotel making it really loud. Other than that I give it a solid three star rating because of the room size. The amenities are no longer worth the extra cost because the crowds are so big lines are so long that it doesn't make it worth it. However if you're going to travel with a larger family these rooms are often your best option.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clavel Jacques-Louis, General Manager at Embassy Suites by Hilton Miami International Airport
Responded 17 Dec 2023
Thank you for sharing your thoughts on your recent stay. I appreciate your loyalty as a returning guest and value your feedback on the room size and check-in process. I sincerely apologize for the issues you experienced with the quality of services, especially the extended wait time for breakfast and the issues with table turnover. Your concerns are taken seriously, and we are actively working to address these challenges to enhance the overall guest experience. Your comments are invaluable, and we hope to have the opportunity to regain your trust and provide you with an improved experience in the future.
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Chose the Embassy Suites Miami International Airport because it was close to the airport, shuttle, included breakfast, could comfortably sleep a family of four and had an onsite restaurant. The hotel certainly ticked all those boxes but wasn't exceptional or above "okay" in any area. Location to the airport is exceptional, shuttle took 30 mins. to arrive, rooms are large but showing wear and tear and onsite restaurant food was terrible (yes...bad pizza is possible).
We stayed one night in December and one in January book-ending flights to the Caribbean so location and ability to sleep our family was key. On our second stay we actually chose to eat at the Miami airport in lieu of eating at the hotel restaurant. It's sad when an airport Chilis is a step up in cuisine. We also learned on our second stay that the shuttle only runs after 5:30am so we had to book a Lyft for the airport rendering the location/shuttle point mute. We again had to ask for more than 2 towels for the room and just decided to share instead of dealing with it.
The hotel waitstaff at the onsite restaurant was a bright spot. The gentleman worked over 15 tables tirelessly on our first stay and was responsive of our to-go order. Unfortunately the pizza was a mushy "crust" with a slathering of cream cheese-esque product on it (no red sauce). My teen boys ate cold instant oatmeal and threw out the pizza after one piece.
Will we stay again, no, but to be fair we aren't fans of flying through Miami. There are other options close to Miami International that provide shuttles to the airport and other hotels within an easy uber/lyft ride that would suit our needs. I gave the hotel 2 stars because the room was $400/night and lacked value at that price. We were by no means expecting luxury or nice but certainly a bit better. This is the second Embassy Suites we have stayed in over the past 5 weeks and unfortunately the brand as a part of Hilton has lost our business.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clavel Jacques-Louis, General Manager at Embassy Suites by Hilton Miami International Airport
Responded 10 Jan 2024
I appreciate your detailed feedback regarding your recent stay with us. It's regrettable to hear that your experience did not meet your expectations. We apologize for the delays with the shuttle, the condition of the rooms, and the quality of the restaurant food. Your comments will be shared with our team to address these concerns and make necessary improvements. We value your input, and will use it to improve. If your travels bring you back to the area, we hope you'll consider giving us another chance to provide a more positive experience.
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My sister, nephew, and I stayed here before our cruise. We were picked up by the free shuttle at the airport. Which is very convenient. Parrish at the front desk was very helpful on our arrival. He told us we were able to pay I think $30 or $35 to check in early since there were rooms available. That was very helpful traveling with a 4 year old.
The hotel's decor was very up-to-date, and the holiday decorations were great. The room was nice and cozy as well. I was glad that the room had a living room and bedroom with a door between them that was able to be closed. All of the rooms face the open lobby/bar/restaurant area, and there were people down there that were hanging out down there playing music, and closing the door between the living room and room, cut down on the noise.
I enjoyed the breakfast, we were about to choose made to order omelette or made to order eggs. They had a nice variety of hot buffet style food, hot cereal, cold cereal, fruit, bread/pastries.
There were a couple of things that were annoying, but didn't make it a bad stay. First there were 4 towels and only 2 wash clothes, and there were 3 of us. We called down for more wash clothes, but never received them. We had our own, but didn't want to have to put wet wash clothes in our suitcase before going on our cruise. The second annoying thing is that they have a gate to get into the hotel. Our Uber/Lyft drivers had to get a ticket to come in to pick us up, but there was no one working the gates, and it took time for us to get out. Sometimes the gates would open when they pressed the button on the machine to get out, and other times it took several minutes. I can understand them wanting to have the parking gated, but I feel like just to get to the front door, one shouldn't have to get a ticket to come in, especially in the age of ride share services.
If I take another cruise out of Miami, I would consider them again.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clavel Jacques-Louis, General Manager at Embassy Suites by Hilton Miami International Airport
Responded 29 Nov 2023
Thank you for sharing your pre-cruise stay experience with us. I am pleased to hear that our free shuttle service, early check-in option, and the assistance provided by Parrish contributed positively to your stay. It's great that you enjoyed the up-to-date decor and holiday decorations, as well as the cozy room layout that helped manage noise. We appreciate your positive comments about the breakfast variety. However, we apologize for the inconveniences with the towels and washcloths, and the challenges with the hotel gate. Your feedback is valuable, and we will address these issues with our team to enhance our services. We look forward to welcoming you back again for an even better experience.
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Wouldn’t recommend. The manager’s reception was nearly empty with an hour left, with a few carrots left in a bowl. I discovered when I got back to my room late that evening, the thermostat didn’t work. The room needed a deep clean, and it appeared it had been a while since anyone dusted basic fixtures in the room. The shower was dated, and also could’ve used a good scrub. My shower didn’t have hot water, lukewarm at best. I even got out and gave it more time to “warm up” with no luck. At this point I was leaving at 6AM and didn’t have time to get a different room for my 1 night stay. The front desk employee was less than friendly. I asked for toothpaste and was treated like I was bothering a robot. They texted several times to see how my stay went, and finally I responded to say it was bad. They told me at least twice a manager would reach out, and that never happened. By far one of my most disappointing experiences in an Embassy Suites. I typically love these hotels but will have to do more research on reviews in the future to avoid this in the future. My colleague stayed at an IHG similar establishment down the road and had a much better experience.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip:Stay somewhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clavel Jacques-Louis, General Manager at Embassy Suites by Hilton Miami International Airport
Responded 27 Oct 2023
I sincerely apologize for the numerous issues you encountered during your stay, and deeply regret that it was not up to your expectations. The issues you described are not the standard we aim to provide. Your feedback is important, and we will address these concerns internally to ensure a better guest experience in the future. We apologize for the unfulfilled promise of a manager reaching out, and we are truly disappointed that this stay did not meet your expectations. We hope that you might consider giving us another opportunity to provide a more enjoyable stay in the future.
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I have stayed here twice in the past year and both times had a very good experience. The breakfast is plentiful and tasty and the staff tried their best to clear away the plates so others could sit down and eat. The room was clean and modern. The beds comfortable and the bathroom amenities excellent. We found the hotel all around to be clean and quiet. The evening reception was ok. It would be nice to have more food choices that didn't run out right away. I also encountered an issue with laundry. The washer on our floor didn't work and ate my quarters and then there were no quarters to be found at the front desk or restaurant. That was disappointing as I only had enough quarters to wash one load and then had to air dry everything in the room. On our first visit we had to wait a while after checkout and the concierge was great and helped store our bags so we could go away for a bit and then come back to get our bags and head to the cruise port. That was appreciated
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clavel Jacques-Louis, General Manager at Embassy Suites by Hilton Miami International Airport
Responded 10 Jun 2024
Thank you for sharing your experience with us, and for your loyalty. I am pleased to hear that you had a very good stay on both occasions and appreciated our plentiful and tasty breakfast, clean and modern rooms, and excellent bathroom amenities. I apologize for the inconvenience you encountered with the laundry facilities and the food choices during the evening reception. Your feedback is invaluable as we strive to improve our services. We're glad our concierge could assist with your bags and make your stay more convenient. We look forward to welcoming you back in the future.
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This is such a beautiful hotel. I have never been to Miami so this was a great experience. The pool area looked like a resort. They had wonderful music performers with beautiful voices that echoed the open area during the evening hospitality. The hotel staff are warm and welcoming! I also appreciated the breakfast and the made to order omelets were great! The front desk staff that I engaged with always had a smile on their faces and my room was always provided with fresh towels and great service. I'll miss Miami and the Embassy Suites. 😊
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:It’s near the airport so you might bring ear plugs if you are a light sleeper but it’s less than...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clavel Jacques-Louis, General Manager at Embassy Suites by Hilton Miami International Airport
Responded 2 May 2024
Thank you for your review. I am thrilled to hear that you had such a wonderful experience during your stay with us. Providing our guests with a warm and welcoming environment is always our top priority, and I am delighted that you enjoyed the beautiful pool area, the evening hospitality, and the delicious breakfast, including the made-to-order omelets. Our staff takes great pride in ensuring that every guest has a memorable stay, and I am glad that their efforts contributed to your enjoyment. We hope to have the pleasure of welcoming you back again in the future for another fantastic stay
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The noise from the elevators prevented any sleep. Were told to try ear plugs. Unbelievable the hotel would even rent out and charge for such a room.
We stayed there the evening of 15-APR-2024, an overnight stay before an early AM flight the next morning. Booked through AA Hotels. We had a room at the backend of the property, in front of the elevators, one floor below the top floor. The machinery noise from the elevators was extremely loud, coming from *above* us. So not the elevators cars and doors themselves, but the machinery powering the elevators. We had to turn on closed captioning to be able to watch TV. And we were constantly woken all night long. Got no sleep. We asked shortly after checking in for another room, but was told none were available and suggested we use ear plugs. Then turned and walked away.
It was unbelievable they have the nerve to even sell such a room. Reminded me of that Dan Akroyd SNL characters that sold bags of broken glass as kids toys. It's shameful they have the nerve to provide and charge for such a room, and then so flippant, uncaring, and nonchalant when we raised concerns.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clavel Jacques-Louis, General Manager at Embassy Suites by Hilton Miami International Airport
Responded 2 May 2024
Thank you for your review. I am deeply sorry to hear about your experience during your recent stay with us. Providing a comfortable and restful environment for our guests is of the utmost importance to us, and we regret that we fell short of meeting your expectations. Your feedback regarding the noise from the elevators has been noted, and we will be addressing this issue promptly. We apologize for the inconvenience this caused and we hope to have another opportunity to welcome you back for the wonderful experience you deserve.
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So many things wrong with the staff and operations here. I called for a late check in (1 AM). We paid for a premium suite: candy and drinks and snack refilled daily, kuerig. None of that was in there. When I called the front desk, three times, no one answered so I went down and waited. The clerk finally came out. She said there was nothing she could do until in the AM, but the "premium package" was just a little bag delivered one time a stay. At 7 AM the housekeeping dropped off two bottles of water. Had to go back down again. Waited. Waited. Waited. One poor guy by himself at noon. Staff walking in and out of locked door right behind the check-in desk and never offered to help. Finally a guy came up in a leather jacket and helped a bit. They took my room number and said to take some snack until they get it sorted and they would deliver Kuerig. Nothing. Next day went down again. Said take more snacks, they would deliver kuerig. Nothing. Next day went down again, given more snacks. No kuerig. Can you tell me what I paid for with the premium package?
Also the "shuttle service" stops at 11ish. Put flight was 11:30. That's one of the reasons I booked the hotel. But the drivers were great. Probably the best staff there.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clavel Jacques-Louis, General Manager at Embassy Suites by Hilton Miami International Airport
Responded 5 Jul 2023
I would like to sincerely apologize for the inconveniences and shortcomings you experienced during your recent stay. I deeply regret the lack of response from our front desk staff, the absence of the promised premium suite amenities, and the inconvenience caused by the limited shuttle service hours. This falls below the level of service we aim to provide, and I truly apologize for the disappointment you encountered. I appreciate your positive feedback about our shuttle drivers and will address these concerns with our team to ensure improvements are made. Please feel free to contact me to personally discuss your concerns and find a suitable resolution. We apologize once again and hope for the opportunity to restore your faith in our hotel.
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I am not sure how late the shuttles run in the evening but we arrived around 8pm and they were running regularly. Unfortunately in the morning they didn't have a shuttle before 7am so we had to Uber.
The restaurant is borderline okay (C-) considering how convenient the hotel is to the MIA airport. We didn't find the menu appealing and our teen boys ordered to go pizzas where were awful. The evening "reception" was terrible with chips/salsa and dreadful wine/beer selections. The rooms were okay and, again, you stay there b/c of the convenience of the location to the airport. No other restaurants were close by. I don't know the cost of an Uber, we only used the shuttle to the airport and back.
Now I will say that I did have some issues at the hotel communication wise but the hotel is not rundown. I was there in October 2023. It is a very nice hotel now if you’re going to put out a comment be honest with it.
There are more places to choose from in the Miami Springs area.
PRICE RANGE
RM 567 - RM 788 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites miami airport hotel miami, miami embassy suites
LOCATION
United StatesFloridaMiami Springs
NUMBER OF ROOMS
318
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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