Borneo Natural Sukau Bilit Resort

Traveller (391)
Dining (36)
Evening view
Room & Suite (31)

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RM 841
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.5
#1 of 1 small hotel in Kota Kinabatangan
4.6 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Our passion for the destination led to the construction of the uniquely and authentically styled Borneo Natural Sukau Bilit Resort on the lower Kinabatangan River. The resort is approximately 2.5 hours drive from Sandakan and has the most enviable location. Comprises 31 rooms with each room is hewn and hand-crafted by local tradesman using the Borneo Iron Wood.
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Property amenities
Free parking
Free breakfast
Entertainment staff
Walking tours
Airport transportation
Baggage storage
Outdoor furniture
Ironing service
Car park
Bar / lounge
Restaurant
Breakfast buffet
Kids' meals
Special diet menus
Shuttle bus service
Taxi service
Picnic area
Room features
Air conditioning
Housekeeping
VIP room facilities
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Family
River View
Languages Spoken
English, Chinese, Malay

Location

Lot 1 Kampung Bilit, Kota Kinabatangan 90200 Malaysia
Getting there
Sandakan Airport
47.7 km
See all flights
Lahad Datu Airport
53.1 km
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262Reviews4Q+A26Room tips
Traveller rating
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Detailed Reviews
Navigate254202 wrote a review Mar 2020
35 contributions6 helpful votes
4.0 of 5 bubbles
I booked the 3 day, 2 night excursion through an independent operator for a decent price to stay in the dorms.

What I did love: great food, 4 river cruises, jungle walks, the animals/birds/insects that I saw, ability to rent rubber boots for a decent price, and the couple hrs allocated as "freetime", which I enjoyed in one of their hammocks.

What I did NOT like: Guides who were soft spoken, spoke too fast, and hard to understand their English (I'm a former International Student Advisor so accustom to accents). One guide told a guest he could throw his garbage into the river! Not happy that they do NOT post the correct prices for the drinks available for purchase from their cooler, found out later it was 2.5 times the cost!
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from chua89, Manager at Borneo Natural Sukau Bilit Resort
Responded 8 Mar 2020
Dear Paula J Warmest greetings from Borneo Natural Sukau Bilit Resort! Thank you for letting us knows about your recent staying with us. First of all please accept our sincere apologies for the frustration you experienced on your recent stay at our resort. We strive to make every guests' stay a pleasant one from check-in to departure through quality service and amenities. We have taken good note on the issues that you have kindly highlighted in your review and will take appropriate action accordingly. We will use your comments as part of our on-going service training and for the service improvement. We genuinely regret the inconvenience caused to you because of this. Thank you once again for filling out a review. We appreciate your honest feedback. We will relay it to the team. I do hope that we will have the pleasure of welcoming you back on a future visit and please do not hesitate to contact us if we can be of assistance at any time. Kind regards, BNSBR
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Konrad M wrote a review Dec 2019
Melbourne, Australia564 contributions162 helpful votes
5.0 of 5 bubbles
For the 3D/2N package we went on 4 boat cruises, 2 night walks and 1 day walk with all meals included. Pick up and drop off at Sandakan.
We saw lots of wildlife on the river cruises including orangutans.
Staff, with locals employed from the villages closeby are very helpful and welcoming.
Meals are hearty and filling.
Highly recommended to support the preservation of the remaining forest and wildlife in the area.
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Date of stay: December 2019
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from chua89, General Manager at Borneo Natural Sukau Bilit Resort
Responded 2 Jan 2020
Dear Kardy1, It was a pleasure having you with us and thank you for taking the time to review your stay at Borneo Natural Sukau Bilit Resort. I am delighted to know that you enjoyed your recent stay with us and sincerely appreciate you taking the time to post a review of your experience. Thank you again for sharing your experience with us. We look forward to having the pleasure of welcoming you back again in the future. Kind regards, BNSBR
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Ting828 wrote a review Mar 2020
Brisbane38 contributions18 helpful votes
4.0 of 5 bubbles
Spent two nights here, disconnected from the world, in beautiful timber cottages surrounded by complete nature.

The room was spacious and comfortable, as were the beds (although the sheets were disturbed on both beds as if it had been recently slept in but I am hoping it is not the case).

The bathroom was humongous. Remember to turn the water heater on prior to showering. A hairdryer can be borrowed from reception.

A couple of the wooden clothes hangers were mouldy (probably due to the climate); I would suggest switching to plastic to circumvent this in future.

The room remains quite cool without the air con. However, you can't keep the fan on without the lights.

Wifi is provided but for 2 hours only each day - it's enough to message your love ones and send an email or two but otherwise, don't think about Facebook or YouTube. Even checking websites are a hassle. Stick with nature and just unplug.

The verandah is a wonderful place to sit and appreciate nature, especially when it's raining. There are also hammocks if that's more to your liking.

Meals are pretty standard affairs and will keep you full.

Overall, it was a wonderful stay to reconnect with nature and disconnect. Everyone was friendly and the cruises are truly wonderful.
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Date of stay: March 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from chua89, General Manager at Borneo Natural Sukau Bilit Resort
Responded 6 Apr 2020
Dear Ting828, Warmest Greetings from Borneo Natural Sukau Bilit Resort! Thank you for your wonderful review and kind comments! It was a pleasure looking after you and I was delighted to hear just how much you enjoyed our facilities and services impacted your stay to make it an even more memorable experience. Thank you also for highlighting the quality and hospitality that we provide during your stay. We have shared your compliments to the entire team, told them how much you like and enjoyed our resort for their motivation and to keep and maintain the high standard and quality in all aspect include genuine in simplicity. Still haven't enough time for us to provide you more since you have to continue to enjoy another journey. We wish you may give us chance to have a longer time, also we are looking forward to welcome you back again to our resort. Kind regards, BNSBR
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Jamie B wrote a review Nov 2022
4 contributions8 helpful votes
2.0 of 5 bubbles
I really wanted to write a positive review describing only the beautiful lodge and excellent food. Those things we found to be true, such a beautiful location, the rooms were wonderfully handcrafted from hardwood and the food was tasty and plentiful. However, we had two safety incidents which left us rattled and the second one with minor injuries.

The first incident involved travelling to the lodge from our place in Sepilok. The drive from Sepilok to the lodge should take around 2.5 hrs (it was a holiday weekend with lots of traffic). We arrived in 1 hr 40 mins. Our driver was the most dangerous I have ever experienced, he drove way above the speed limit most of the way, constantly overtook trucks on blind corners, and the scariest part of the ride was when he overtook 7 vehicles in a row. We complained to the manager when we arrived and thankfully they arranged for another driver on the way home.

The second safety incident resulted in a boat crash along the river. Some of the boats are clearly not well maintained. The one we were in had exposed wires (with no insulation) right next to the fuel tank. This resulted in a small fire while we travelling reasonably fast. Instead of the driver turning off the engine to mange the situation he continued at the same speed, looking down at the fire and not where he was driving. We crashed into the embankment and if it weren’t for my husband yelling at everyone to ‘get down’ (because of the thick overhanging trees) it would have been a very different story. We had our 3 children on board and there were another 3 adults and one child. We were all shaken up and I sustained a large bruise and cuts to my arm. When we got back to the lodge, the 2 people working behind the desk just looked dumbfounded which didn’t install confidence the problem would be fixed. They said they would fix the problem but we were all too scared to go out on the boat again. In hindsight the boat shouldn’t have been on the water in the first place, no safety inspections are obviously undertaken prior to taking the boats out. I am writing this in hope the safety standards are improved as it really is a beautiful lodge and has so much potential. But for the meantime it is just too unsafe for us to return.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jackie M wrote a review Dec 2023
3 contributions1 helpful vote
3.0 of 5 bubbles
We had the Deluxe room which was comfortable. We greatly appreciated the mosquitoes net. The food was average and some meals were cold, but it's expected in the middle of the jungle. We booked the 3D/2N Kinabatangan river tour which includes 2 afternoon cruises and 2 morning cruises. The first younger guide with glasses for the cruises was exceptional. He was able to spot animals from far away and show them to us with descriptions. However, the last 2 cruises were disappointing. We had another older guide that didn't care much about finding animals. The weather was great, no rain at all for these 2 cruises and we barely saw any. He was on his phone and stopped mostly behind the other boats so he can spot what they were already looking at.
He kept stopping to show us the same bird multiple times which we were not interested in including crows and pigeons, when we vocalized we would like to use our time more effectively to find newer species due to time constraints of each cruise he was unreceptive. After we mentioned this I believe he even slowed down further in an attempt to show power? At this point we just floated in the river while he told us about trees, sounds of things we could not even remotely see, spider webs, and even a plastic bottle used for fishing.
At some point, he even parked us in the middle of the river for us to look at the morning fog and semi lecture us on the fact we were unrealistic in wanting to see more rare animals because this was not a zoo but the wild. We understand that the animals are wildlife, but we were just looking for him to make at least a half attempt to try and find them. Towards the end i think he realized how upset most of the boat was so he kept saying how lucky we were for seeing what we already saw. 5 of us were disappointed and annoyed of having to tell him to keep going.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marisela wrote a review Jun 2022
Switzerland13 contributions
+1
5.0 of 5 bubbles
The room has all facilities and great details while keeping the natural experience. Food was delicious and the team takes care of all gadgets such as binoculars, boots, ponchos, socks, etc, so no need to bring extra weight. The staff is very friendly and highlight was our tour guide Rian, who made sure we could see all kind of wildlife and vegetation, including orangutans, proboscis monkeys, hornbills and elephants!! Also big thanks to the Manager Fred who didn't hesitate a second to send us back to a river tour when he was advised that elephants were around, even when our tour package was over. I would definitely go back!!
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Date of stay: May 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chua Ken Lye, Owner at Borneo Natural Sukau Bilit Resort
Responded 8 Sept 2022
Dear Marisela_669,, Thank you so much for choosing Borneo Natural Sukau Bilit Resort for your stay and for highlighting the pleasant experience you had with us through such an encouraging review on the Trip advisor. We pride ourselves in rendering our guests with personalized service and I am delighted that our entire team provided you with an exceptional experience. Thank you so much for your very kind words, which truly means a lot to each one of us. Your special feedback about my entire team, has been personally shared with them. They are much delighted to hear about your praise for them. For each of us our guest experience matters the most and such kind words of appreciation of our efforts by our guests drives us to do it consistently. We are really happy to know that you did enjoy the river cruises, had spot most of the wildlife including the Pygmy Elephants! We look forward to welcome you back to our resort in the very near future! Kind regards, BNSBR-Y
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Lavy81 wrote a review May 2022
Kuala Lumpur487 contributions324 helpful votes
4.0 of 5 bubbles
I really enjoyed the river cruises and the hospitality of the staff, including their guides and interns. Food was really good and they managed to cater to my vegetarian diet after my requests.

My only feedback is that the management needs maybe to pay more attention to the booking details as the management didnt seem to know the number of days ive booked nor the type of room ive booked and as such, communicated wrongly to on ground staff.

Other than that, it was a beautiful and lovely stay at the resort.
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Date of stay: May 2022Trip type: Travelled solo
Room Tip: Booking via agoda includes airport transfers at 1230pm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chua Ken Lye, Owner at Borneo Natural Sukau Bilit Resort
Responded 8 Sept 2022
Dear Lavy81, Thank you for choosing to stay at our resort and we appreciate your kind words. We highly value your feedback regarding our associates and service delivery. We have taken good note on the issues that you have kindly highlighted in your review and will take appropriate action accordingly. I do hope that we will have the pleasure of welcoming you back on a future visit and please do not hesitate to contact us if we can be of assistance at any time. Regards, BNSBR-Y
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Kevin S wrote a review Jun 2022
19 contributions3 helpful votes
+1
5.0 of 5 bubbles
We are a french couple travelling for 6 months. I am not used to write reviews but we had one our best time in this place for 3 days !!
Everything was perfectly organized, it was so cool just to follow the flow and not to think about anything else but enjoy. Since the beginning with the pick up at Sepilok to the Drop off.

The staff there is so nice and so friendly. We felt so sad to leave them, it's like to be with family. They are always smiling, and helping you. They know everything about the jungle, the animals, the river.
They can find a lot of animals to show you : Orang Outan, elephants, crocodiles, all the species of monkeys, beautiful birds, eagles, insects, etc. And can give you a lot informations about the wildlife.
Thank to our amazing guide, Ryan, during all the activities (boat cruises, treks, night treks), we saw all these animals in perfect conditions.

The resort is really nice and the rooms are big and so comfortable. I am a food lover, and it was so good. The quality, the quantity and the diversity of the food was perfect.

Thank you a lot to all the team, we will try to come back with family or friends.
And especially to Fred and Ryan who made this trip a dream come true !

If you love nature, you want to meet friendly, sincere and funny people, and need a minimum of confort. You will be more than happy to go there !
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chua Ken Lye, Owner at Borneo Natural Sukau Bilit Resort
Responded 8 Sept 2022
Dear Kevin S, Greetings from Borneo Natural Sukau Bilit Resort! Thank you for your review following your recent stay with us. We are extremely pleased you had a brilliant stay. It is very satisfying as a team when we receive such wonderful feedback as this gives us confidence in knowing we are heading in the right direction. Your kind words have been shared with the entire team at the hotel who were as pleased as I was to read that you had the best stay experience and we can only hope we are lucky enough to welcome you back soon. Thank you Kind regards, BNSBR-Y
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John C wrote a review Jun 2022
Mullingar, Ireland1 contribution
+1
5.0 of 5 bubbles
I brought my family here of four young children for 2 nights and it was beautiful. The setting is amazing, the staff are so friendly and welcoming and the food was superb.
The guides show you all the wildlife on the river and in the surrounding forest and have very keen instincts when it comes to spotting animals. Many of the staff are members of the local tribe and are eager to showcase their beautiful region.
My children were welcomed and watched closely by the staff and they were very attentive to all our needs.
The rooms were basic, but this is what makes this place so special. Yes they are basic, but they all had air conditioning and were spotlessly clean.
You can sit outside your room in the evening and see a myriad of animals. Bats, monkeys, tree shrews, geckos and many more, all make the camp their home.
I hope to return some day to experience these lovely people again
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Bring long sleeved and legged clothing. If you don’t have boots, repellent, binoculars etc. you...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chua Ken Lye, Owner at Borneo Natural Sukau Bilit Resort
Responded 8 Sept 2022
Dear johncM9829KX,, Warmest Greetings from Borneo Natural Sukau Bilit Resort! Thank you for your time sharing your recent experience in Trip Advisor. We are delighted to receive your excellent feedback regarding to our services, amenities, and It is our honor to have you staying in our hotel and with an excellent experience. Our team sincerely appreciate your compliments and continue support to their service. We have share with our team your positive feedback in order to encourage them to maintain and improve their excellent service deliver to all our guest. We look forward to welcome you back for another longer stay again to the Borneo Natural Sukau Bilit Resort. Should there be any future assistance required, please feel free to contact us anytime. Kind Regards, BNSB-Y
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Linconshire couple wrote a review Mar 2020
Boston, United Kingdom305 contributions160 helpful votes
5.0 of 5 bubbles
Stayed here on an excursion....and what a time we had. The river cruises were beyond our expectations. The staff throughout the resort were all very friendly and helpful.
It was our first experience of dormitories, needn't have worried, they were very clean & comfortable with plenty of showering facilities.
The food was very tasty...not always very hot though (that would be the only negative of the whole experience).

Thanks to everyone there who made our trip so memorable!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from chua89, Manager at Borneo Natural Sukau Bilit Resort
Responded 8 Mar 2020
Dear Linconshirecouple, Warmest Greetings from Borneo Natural Sukau Bilit Resort! Thank you for leaving us such a heartening review of your recent stay with us. I'm delighted to read such high praise for our team members and services. I'm proud of my team for successfully turning your initial setback around into a positive memory throughout your time here. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. All in all, we simply can't wait to welcome you back for another amazing stay! Kind regards, BNSBR
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Sandakan, Malaysia1 contribution
Hi Dulcie, You may message the resort admin through the Facebook page. ( Borneo natural Sukau Bilit resort ) Will reply you faster by there.
Sandakan, Malaysia1 contribution
Hi, Sarah A Here is the agent that we can request for room availability. You can look for Asia Green Travel Sdn Bhd. Good day to you.
Emilia2000Milano asked a question Dec 2016
Milan, Italy223 contributions62 helpful votes
Hello ! I can't find a website for this lodge and an email address. Can anyone help ? thank you
Sandakan, Malaysia1 contribution
Hello, our main website is under instruction. However you may go to Google search for our asiagrentravels for more information about our Borneo Natural Sukau Bilit Resort. Our email is inside the asiagreentravels info. Regards Borneo Natural Sukau Bilit Resort
Climber167819 wrote a tip Yesterday
1 contribution
5.0 of 5 bubbles
"Bring a few snacks, but keep them zipped in the pack. A gecko got a bar in the middle of the night. Ear plugs for morning chickens. "
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Bruce K wrote a tip Feb 2024
Perth, Australia54 contributions7 helpful votes
5.0 of 5 bubbles
"Don’t miss any river cruise, they are all different."
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marina1124 wrote a tip Feb 2024
Perth, Australia186 contributions64 helpful votes
5.0 of 5 bubbles
"Take every opportunity"
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zoew2 wrote a tip Feb 2024
London, United Kingdom3 contributions1 helpful vote
5.0 of 5 bubbles
"They rent out wellies (gunboats) for the jungle walks for RM5 which is great. "
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Kristina B wrote a tip Feb 2024
Kuala Lumpur, Malaysia153 contributions146 helpful votes
5.0 of 5 bubbles
"Use lots of mosquito spray all over your body before the rainforest trek - even under your clothes!"
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Not the right property for you?
There are more places to choose from in the Kota Kinabatangan area.
PRICE RANGE
RM 794 - RM 1,013 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahKinabatangan DistrictKota Kinabatangan
NUMBER OF ROOMS
31
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BORNEO NATURAL SUKAU BILIT RESORT: UPDATED 2024 Hotel Reviews, Price Comparison and 413 Photos (Kota Kinabatangan) - Tripadvisor

Frequently Asked Questions about Borneo Natural Sukau Bilit Resort
What are some of the property amenities at Borneo Natural Sukau Bilit Resort?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
What food & drink options are available at Borneo Natural Sukau Bilit Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Borneo Natural Sukau Bilit Resort?
Yes, free parking, a parking garage, and secured parking are available to guests.
Does Borneo Natural Sukau Bilit Resort have airport transportation?
Yes, Borneo Natural Sukau Bilit Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Borneo Natural Sukau Bilit Resort?
The staff speaks multiple languages, including English, Chinese, and Malay.
Does Borneo Natural Sukau Bilit Resort have any great views?
Yes, guests often enjoy the river view available here.