For the start of contact with all staff members each and everyone was professional and helpful in every aspect. Made our stay comfortable and welcoming. Would definitely return. The shuttle bus was on time and easily to get details from information board on front desk. The staff behind the pool bar, especially Lisa were so welcoming and professional and made us both feel extremely welcome and made us feel at home for the entire stay.
We have been coming to this hotel for over 20 years and each time we arrive it’s like coming home. The staff here are fantastic and always stop to say hello. It’s perfectly located with the Disney parks, seaworld and aquatica all a short drive away ! The restaurants near by are fantastic too and many places within walking distance of this hotel. There is also a shuttle bus for those without transport and a timetable can be collected from the front desk. Danny on the front desk is simply the best person for front of house, this hotel would not be the same without Danny and his team, they will go out of their way to make sure your stay is as enjoyable as possible. I believe the hotel has new management and a lot of changes are happening and all for the better. Live music by the pool, which makes the pool atmosphere magical and fun, everyone enjoying the music, tiki bar and chilling with friends and family. The return of managers cocktail party. Soft chairs beside the tiki bar, the hotel just gets better ! There is a cinema room showing family friendly films daily too. The pool has daily activities and the children can win tokens for the games room, Dan and Jesus are here to make the pool more fun for everyone, on the hour every hour you can play fun games. There is a kids water play area, 2 hot tubs and giant chess etc. If you are looking for a hotel in the Orlando area look no further and book this one. You will not be disappointed.…
Rafael was friendly and attentive. He made us feel very welcome and recommended drinks for us based on what we liked. He even made us a special drink each, one vodka based and one rum based. We really enjoyed our time in Rocco’s Rockin’ Tiki Bar. Thank you Rafael
The Rocco’s Rockin’ Tiki Bar in the Holiday Inn Express in Lake Buena Vista, Orlando is a great place to unwind from a day in the parks. Rafael is a Diamond and makes some amazing cocktails. The vodka and rum ones are particularly yummy. The venue is clean and tidy and ideal for relaxing after a long day.
Hotel was clean, beds were comfortable and it was nice to have a small balcony to watch the fireworks at 9:30. Any food you ordered (limited choice) come in Polystyrene boxes with a plastic knife and fort, not r something I would expect from a Hampton hotel. The pool was slightly heated and a nice size. Expect to pay for parking daily and resort fees which really shoots up the price. They have a coffee machine in the room but give you only one coffee pod which was really mean. We had to keep going down to reception to get another pod. Washing machine broke down, yes they gave us our money back but we were left with a load of very wet washing. Walking distance to Disney Springs.
Spent 4 nights thanksgiving holiday here. the hotel is big, room is spacious. Plenty of parking space and it's included in the resort fee. Pool is nice and warm. But hotel is lack of maintenance in many area. Our bathroom fan sounded like a diesel engine. AC is noise as well, it's right next to the bed. Missing and broken tile in elevator. Hotel has 4 section. some connection area needs more light and sign to let guess know which way is which. Compared to the Holiday Inn Orlando-Disney Springs across the road. this feels a level below. Staff here are friendly. but some front desk staff lack of training, we have platinum status, upgrades should be free when available. We were asked to pay $15 for room upgrade, which we did pay for. A day later, the manager was able to remove that charge after reviewing our account. on side restaurant with kids eat free is a plus when you return back from the parks and just eat in the room. We have our daily breakfast and dinner here. If they spend some time to fix it up. it's a nice hotel to stay. …
The hotel is close to the parks and clean and very large. Good value for the proximity to Disney. Staff is friendly. Enjoyed a nightcap with Rafael at the Tiki Bar. Also within walking distance to many restaurants and fast food choices.
Just stayed here week of Thanksgiving. Didn't want the price of on-site at Disney. GREAT location to Disney - about 15 - 20 minutes away. They do provide a shuttle but the times are limited and do not get you there at opening for non-resort stayers. I wish they would change this part. Front desk staff was awesome and helpful! Applebees on premise and kids eat free there for lunch and dinner with an adult meal -- get the voucher from the front desk. Chick-fil-a across the street which we ate at twice. Also a Wendy's, 7-11 and Disney Souvenir store ALL within walking distance. Nice sized standard hotel rooms. Pool was HEATED which was critical to swim when only in the 70s out. Kids loved it and so did I! Two hot tubs and small tiki bar outside which was never busy. There was a young gentlemen who facilitated swimming games with the kids every hour which my kids LOVED - race for spoons, basketball etc. We had a great experience and would stay again! Small arcade for the kids also and a FABULOUS conveinant store on site which is open until 12 am and they have everything -- medicine, thermometers, food, wine, drink, swim diapers -- you name it! We did not have a car and we used uber everywhere.…
1st night started terrible with the wrong type of room given to us this was down to virgin holidays not the hotel.The 2nd room then had a leak in the air conditioning unit but on mentioning this to the front desk the next day we were dealt with by Allison who was amazing & gave us a room that made our holiday of nearly 2 weeks a pleasure. I wish everyone you have to deal with on the front desk of hotels were as helpful & accommodating as Allison, she even followed up later & made sure we had settled in our new room. Once again many thanks to the holiday inn resort lake Buenavista vista for a great holiday but many more thanks to Allison of the front desk
Had a fantastic stay here in Orlando at the Holiday Inn Resort. Besides the cleanliness of the whole place, I was blown away at how accommodating the staff were. Shout out Amanda, Danny and Fabian. We arrived quite a bit early before checkin and we were so tired from traveling. The front desk and staff made sure they could get us into a room as soon as possible. Unexpectedly kind and generous hosts. Thank you so much!