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Holiday Inn & Suites Across from Universal Orlando

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Holiday Inn & Suites Across from Universal Orlando
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1,850 Reviews from our TripAdvisor Community

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Showing 1,193: English reviews
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 days ago NEW via mobile

Awesome location 15 min walk to universal clean and comfortable offers many amenities restaurant at location and many nearby great location for any trip to universal the beds are comfortable room had a well supply of coffee and offered a refrigerator. room and hotel was we'll updated an offers friendly service

Helpful?
Thank Jason B
Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

Honestly thought the hotel and the staff were extremely nice. I was staying at the Holiday Inn with my boyfriend's family for a vacation to Disney World. We began the first couple days of our trip without a problem. One night as we were about to go to bed my boyfriend found a bug in our bed... Looked like a... More 

Helpful?
2 Thank evelynmmcgregor
Davie, Florida
1 review
Reviewed 1 week ago

The staff were seriously lacking Customer service training of of any kind, The Man checking us in was rude and aggressive, took another man who walked in after us and said we weren't in line when we were standing there right behind the person they just checked it. Since we went to the park prior to check in check in... More 

Helpful?
Thank markl1964
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Hello markl1964. Thank you for taking the time to share your feedback with us. It is very disappointing to hear that you were not able to enjoy your time with us. Please accept our most sincere apologies. We will review your comments with our operations team and use your valuable feedback as opportunity to improve the quality of our Hotel... More 

Houston, TX
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 week ago

I have to give this property a mixed review. I stayed here for three nights, part of a Costco deal. The good: Quick check in Friendly front desk staff Convenient location across the street from Universal Close to outlet mall Excellent wi fi New, very comfortable bed Plentiful parking Convenient TGIFriday restaurant attached to hotel Microwave and refrigerator in room... More 

Helpful?
Thank Travelsgirl93
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear Travelsgirl93, We always try to provide our guests with a valuable stay and we will review your comments with our operations team to ensure our quality is consistent. I would like to make this up to you. Please call the hotel at your convenience and ask for the General Manager. I look forward to speaking with you. Gary R.... More 

Lawrence, Kansas
Level Contributor
86 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 week ago

We stayed one night while we visited the Universal theme parks. A very short walk to the parks. The room was clean and spacious. A good option if you don't want to stay onsite but want to be near to the parks. Breakfast is not included, though they do have a restaurant that service breakfast for a charge of around... More 

Helpful?
1 Thank Ann E
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Thank you Ann E. for taking the time to review our property. We are pleased to hear you were comfortable and enjoyed the accommodations during your stay. You have discovered we offer the perfect place to stay for visiting Universal, or any of the other fun Orlando attractions. We look forward to having you back with us again soon. More 

Level Contributor
7 reviews
Reviewed 2 weeks ago

This is the best Holiday Inn I've ever stayed at. The staff and the shuttle drivers are all extremely friendly. The only negative thing I have to say is there is only two shuttles (two morning and two evening) from Epcot, so that can make for a long day.

Helpful?
Thank Carol-Lee G
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Greetings Carol-Lee G, We are happy to hear you had a great time. Thank you for mentioning we are the best Holiday Inn you ever stayed at. Exceeding expectations, rather than simply satisfying them, is the corner stone of our approach to guest service. We do apology the shuttle schedule did not meet your needs, your feedback is most valuable... More 

Nairobi, Kenya
Level Contributor
115 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 weeks ago

Our hotel experience was wonderful. We checked in before going to the park so we could leave our car at the hotel and not have to pay the parking fee across the street. Later, we checked in and our room was great-all the staff were very helpful and friendly. Many guests appeared to order pizza for dinner, but there is... More 

Helpful?
Thank Sarah I
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear Sarah I, We are happy to hear you had a great time. Thank you so much for sharing your great experience. We hope to welcome you back again very soon. General Manager More 

Wodonga
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

Excellent location, we walked to Universal Studios, with our 10 and 12 year old kids, in 10-15 minutes. There is a curtesy bus, that takes about the same time, we choose not to use it, but there if you need. We had a suite, amazing, beds were so comfortable, closed the bedroom door and you couldn't hear anything. We could... More 

Helpful?
1 Thank dissapointedmum
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear Dissapointedmum, Thank you for the review! We are thrilled that you enjoyed your stay. We look forward to having you stay with us again next time you are in the Orlando area. General Manager More 

Davie, Florida
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 weeks ago

The past couple of times I've stayed at Holiday Inn or HI-Express properties, we ended up leaving pretty disappointed, but this location helped rebuild some trust in the brand. First and foremost I would like to commend Phoenix, the night auditor, for her stellar service during our stay. Not only did she prepare everything for our 5am late arrival, but... More 

Helpful?
Thank jewcylucy
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear JewcyLucy, Thank you so much for sharing your great stay experience. I'm glad to hear you enjoyed the hospitality of our staff, especially Phoenix. She truly cares about providing the best guest experience. We look forward to you returning again very soon. Gary R. General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

The staff was phenomenal, and the room nice: clean, working A/C,etc. I didn't sleep well at all, however, because the doors to the rooms themselves slam shut VERY loudly. All night I was awakened by "SLAM" and then again half an hour later. I even exited my room and checked out early because there was no reason to try to... More 

Helpful?
1 Thank P R
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Greetings PR; Thank you for choosing to stay with us while visiting the Orlando area. We offer our sincere apologies regarding the extraordinary noise incident you have mentioned and most of all that you were unable to enjoy your recent stay with us. Your feedback is most valuable to us, as we take every opportunity to continuously improve. We look... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
The Holiday Inn & Suites across from Universal Orlando is located in the heart of Central Florida's exciting attractions, convention and shopping area. Visit our recently renovated hotel just across the street from the Universal Orlando Resort. Our property features a variety of room types to fit any traveler's needs from Deluxe Guest Rooms with two double beds or a king size bed, and spacious One or Two-Bedroom Suites with nicely equipped kitchenette including microwave and refrigerator. Must be at least 21 to stay. Fabulous amenities to enhance your visit to Orlando such as Game Room, Gift Shop, Guest Laundry Facilities and Valet Service, Fitness Center, Business Center, Outdoor Heated Pool and Kids Splash Zone and the Destination Universal Guest Services Desk with discount attraction tickets to Universal Studios, Islands of Adventure, Sea World and Wet n' Wild. Complimentary Limited Scheduled transportation to Universal Orlando, Sea World and Wet n' Wild. Shuttle transportation schedule subject to change seasonally, service provided through the Destination Universal Guest Services Desk, advance reservations required. TGI Friday's Restaurant on-property serving Breakfast Buffet, Lunch and Dinner, Bar offers Happy Hour daily. TGI Friday's also serving room service. Banquet/Meeting facilities feature 12,000 sq. ft. of flexible function space including 6,500 square foot ballroom and 8 break out rooms. Our experienced team will make your stay or event with us special. ... more   less 

Additional Information about Holiday Inn & Suites Across from Universal Orlando

Address: 5905 Kirkman Road, Orlando, FL 32819-7925
Region: United States > Florida > Central Florida > Orlando
Price Range: RM406 - RM1,183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn & Suites Across from Universal Orlando 3*
Number of rooms: 256
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, IHG, Hotels.com and Odigeo so you can book your Holiday Inn & Suites Across from Universal Orlando reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn & Suites Main Gate To Universal Orlando Hotel Orlando
Holiday Inn And Suites Main Gate To Universal Orlando
Holiday Inn Orlando
Holiday Inn & Suites Across From Universal Orlando Florida
Hotel Style:
#147 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn & Suites Across from Universal Orlando staff and other travellers.
142 questions
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Pickering, United Kingdom
6 months ago
South West England, United Kingdom
4 months ago
Bronx, New York, United States

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Questions? Get answers from Holiday Inn & Suites Across from Universal Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor on the pool-facing side if you want to see the park from your room”
 of 5 bubbles 330laurend, 8 Nov 2016 | Read review
“The closer to the ground floor better the WI-FI connection,”
 of 5 bubbles Whizzkidtm, 25 Sep 2016 | Read review
“Best to book directly with hotel and keep copy of confirmation.”
 of 5 bubbles Macossay, 19 Sep 2016 | Read review
“free wifi, best views”
 of 5 bubbles ydnic23, 13 Sep 2016 | Read review
“A/C units noisy but bearable”
 of 5 bubbles richardhO6969ED, 29 Aug 2016 | Read review
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