Checked in and I had to leave a 100 CASH deposit and pay 9 bucks for the hotel fee. What ever that means!!! FYI it’s 9 bucks a night for the hotel fee. BS. Got to my room. Bathroom was semi clean. Wore my flip flops in the shower bc it looked moldy. The ppl next door had kids that were jumping on the beds and kicking the walls until like 2 am. I couldn’t sleep. Oh and let’s mention that it REEKED like MARAJUANA all in the hallway and in my room. The front desk person didn’t seem to care. There is no transportation to the bus or the airport. I’ll never stay there again. No thank you! I hope management sees this post! I’d love to get my money back!
We had a week-long Training Symposium for about 160 Marines which culminated in an awards banquet. All of our needs were met with friendliness and professionalism. Every request, every problem was addressed in a timely manner and our event was a success. Having put on many of these events, I can honestly say that we have never been treated better by a hotel or its staff. As far as location? Perfect. Starbucks and Chick-fil-A in the lobby and the Florida Mall entrance from the lobby gave our attendees a plethora of food choices and leisure time shopping.
Very efficient guest services. I have attended several conferences here they know how to do it well. The Mall is a very handy thing to have as well, our breaks and lunch on our own gave us so many options. Especially well cared for facility. Staff members were very service oriented and it was a pleasure.
This hotel is lovely. We pleasantly surprised by our room. It was very nice, bed comfortable, everything very clean. Major issue that we worry about: it was very quiet!! We know there were a lot of people in the hotel because we were there for a conference.
Always great staff nice rooms Excellent gym and pool Location is excellent food court is an added bonus and staff are exceptional Bed and pillows always ensures a great night sleep Breakfast in restaurant is really great value
Look no further and book your event with them. Erika held my hand through the process and details of how my daughters quince would be a success. And for the day of the event Myle was extremely supportive and available for my every need. The location was out of my price range, however it was worth it to make my daughters quince a success. The service was perfect, the food was finger licking good and my daughter & family had a night to remember. The venue is great to work with, the location is convenient And honestly I would do it all over again. Thank you!
My Wife and I have stayed at this property many times. This has been our first trip back since the pandemic. This is always our go to hotel in Orlando. The convenience of being attached to the Florida mall is a great perk. The real reason we keep returning here are the staff at all levels are so friendly and accommodating. You get the feeling that they genuinely appreciate having you as a guest. We spent 3 nights and had all our breakfast at Marcellos and dinner with cocktails at Crickets. All meals were great without any complaints. We enjoy evening cocktails and Crickets bar just off the Lobby makes some great Martini's. Daniel in Crickets looked after us every evening with superb service. We will be back sooner rather than later this time. Robert. Trinidad.
Overall the hotel is amazing, unfortunately my trip was for business and not pleasure, but I will definitely come back with my family to enjoy the locations in Orlando. Thank you very much for the attention from all the staff involved.
My husband and I stayed at The Florida Hotel for 5 nights. This hotel is so pretty and attached to the mall which was a plus. We were in town for a bowling tournament. I love the do not disturb and make-up room lights by the door. We were given coffee, tea, and two bottles of water daily. On the last day, everything was done in our room but the bed wasn't made, I guess the person got distracted but it was not a big deal. The pool was perfectly heated as well as the sauna. We had a broken lamp and I called the front desk who sent engineering up to the room to take care of it within 10 minutes. Our room view was on the 11th floor looking over the parking lot and the circus across the street. We will be back I loved it here. We ate at Cricket's Bar I had the wings and they were DELICIOUS!!! My husband had the steak and vegetables and said that the steak was cooked to perfection. Thank you so much for a beautiful hotel and great staff!!…
Clean & well equipped rooms….each with a fridge & microwave. All amenities well maintained. Staff are so helpful & friendly. Lively bar just off reception area serving good value food & drinks. Great sized pool & a very well equipped gym