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Doubletree By Hilton at the Entrance to Universal Orlando

600 reviews
#130 of 340 Hotels in Orlando
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Traveller (94)
Room & Suite (41)
Pool & Beach (30)
Overview
  • Excellent46%
  • Very good28%
  • Average14%
  • Poor6%
  • Terrible6%
Travellers talk about
“double tree”(24 reviews)
“warm cookies”(10 reviews)
“ale house”(8 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
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Offers from Doubletree By Hilton at the Entrance to Universal Orlando
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (600)Write a Review
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Traveller rating
246
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Show reviews that mention
All reviewsdouble treewarm cookiesale housefree shuttleperfect locationuniversal orlandominute walkattended a conferenceself parkingbreakfast buffetshuttle servicegift shopnice sizecity walkvery nice hoteltheme parkmini fridge
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1 - 5 of 553 reviews
Reviewed yesterday

Atrocious service. 1-If you get back after 11pm good luck finding the valet - he is probably inside talking to his colleagues and ignoring customers outside trying to get their car parked. 2-Wifi doesn't work right. Be sure to call the front desk and they...More

Thank Red_Dolphin-Media
Hotel's Favourite
Reviewed 2 January 2018 via mobile

After a computer/app glitch caused a bit of an error I contacted the front desk and eventually dealt with Cathy who promptly and courteously took care of everything and then some with a welcoming and professional demeanor. As a result of being taken care of...More

Thank Heandthere
Response from DT Universal O, Social media at Doubletree By Hilton at the Entrance to Universal OrlandoResponded 3 January 2018

Dear Heandthere, Thank you so much for staying with us. We appreciate your wonderful feedback and we will let Cathy know that you were pleased with her service. we are happy to hear that your overall experience was positive and we look forward to your...More

Reviewed 4 days ago

I've stayed here several times on business and have always been pleased with the amenities. What makes this hotel better than most is it's wonderful staff. From the welcoming greeting from every member of the front desk staff I've met, to the cleaning staff I...More

1  Thank HotelStayGuru
Response from DT Universal O, Social media at Doubletree By Hilton at the Entrance to Universal OrlandoResponded 3 days ago

Dear HotelStayGuru, We appreciate your continued loyalty and trust in our hotel. Thank you for your kind review.Rest assured that we will do everything it takes to make us deserving of your loyalty. We will definitely let our staff especially Lionel and Michelle know that...More

Reviewed 4 days ago via mobile

My husband stays at Doubletree quite a bit for work and we have always had delightful experiences at every single one of the hotels. However, this was something quite different indeed! It was like being in a really really posh hotel except everyone was so...More

Thank Gretchen H
Response from DT Universal O, Social media at Doubletree By Hilton at the Entrance to Universal OrlandoResponded 3 days ago

Dear Gretchen H, We truly appreciate your recent stay with us. Thank you for such detail, honest and kind review. We are delighted to hear that your entire stay was great. We will be sure to let our staff, especially Octavious and Tommy know how...More

Reviewed 5 days ago

I attended the home builders show and chose this hotel due to it's proximity to the convention center. I had requested a room with a view of Universal Studios, but was instead facing a flat, dirty roof. Probably one of the worst views I've had...More

Thank Hodork
Response from DT Universal O, Social media at Doubletree By Hilton at the Entrance to Universal OrlandoResponded 3 days ago

Dear Hodork, Thank you for your recent stay with us here at the hotel. Your very detailed and honest review is greatly appreciated. We are very sorry to hear that several things throughout your stay did not meet your expectations. However, it is good to...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Internet
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$102 - US$306 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#42 Luxury Hotel in Orlando
#136 Romantic Hotel in Orlando
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$102 - US$306 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#42 Luxury Hotel in Orlando
#136 Romantic Hotel in Orlando
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (94)
Room & Suite (41)
Pool & Beach (30)
Dining (8)
Business Centre & Event Rooms (23)
Amenities (16)
Family and Play Areas (1)
Questions & Answers
Ask a question
HELEN T
11 February 2018|
AnswerShow all 2 answers
Response from Sade C | Reviewed this property |
They provide a schedule at the table across from check in. I know of the morning shuttles that go to Universal & Sea World at 9 & 10, but you may need a connecting shuttle that actually goes to Disney.
0
Votes
Carly A
29 January 2018|
AnswerShow all 4 answers
Response from DT Universal O | Property representative |
Greetings Carly A , Our shuttles to Universal Studios runs every 45 minutes starting at 7:30 a.m. every morning.
0
Votes
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12345624
Room Tips
"Go somewhere else"
Read review
"I always prefer the South Tower, no particular reason why, but find it to always be a good experience."
Read review
"Face Universal and Not the Dirty Roof"
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"ask for a room overlooking Universal as you may even get to see fireworks at night, but also one far enough..."
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