My family stayed at Portofino Bay for 4 days during our March Spring Break. We had 2 teens; ages 13, and 18. We were pleased with Early Admission, Express Pass, Water Taxi, and Club lounge. Having a quick easy breakfast made getting to the park easy. We plan to book again to take advantage of these benefits. I found online examples of Club menu that justified the purchase of the club room for our family.
5 Star Experience!!! Highly recommend Club Level!!! We stayed 5 days, 4 nights. This was my first Universal experience and plan to make it a regular family vacation!!! Far surpassed my expectations and experiences with Disney!!! Universal just found a loyal customer!!!
10 out of 10. Hotel and staff. Hotel was very conveniently located. Water Taxi and hours of operation were exceptional. Besides the hours that are normally busy hours the water Taxi's were incredibly quick considering the enormous amount of people and the resort.
The property is in great shape and the staff are very friendly and accommodating. The pools, water taxis to and from parks and on site restaurants are top notch. I highly recommend. Concierge was most helpful with answering questions and overcoming our lack of dining planning. They can get reservations when you cannot.
This was our third stay here in recent years and it certainly won't be our last. The harbour room views are gorgeous with (for standard hotel rooms) decent size room space. Large bathroom the only complaint being the toilet is in the bathroom with no screen, so only one person at a time can use the room. Previous rooms were slightly different layout.. The boat to City Walk was regular or only a 12/15 minute stroll to entrance of Universal Studios. All the premium resorts are great here, but the larger rooms at Portofino are certainly a bonus, especially when travelling with two teenagers. The live music at night was wonderful, especially sitting there eating an Ice Cream in tee shirt & shorts knowing back home it was minus 3 and snowing..
We very much enjoyed our stay at the Portofino Bay hotel. The ambiance was lovely, and so well themed. The staff at the resort worked hard to ensure that our vacation was stressfree and effortless. It was relaxing to just walk around the resort and enjoy the scenery. It was so convenient to take the water taxi to the parks and back. But it was also close enough that you could easily walk if you did not want to wait for a water taxi to arrive. We loved the unlimited express pass perk. It really made the vacation- the kids got to go on all of the rides they wanted to, and the adults got to go on rides and be done in time to still enjoy a glass of wine at the resort!
Amazing location, charming design, convenient water taxi to the parks and several restaurants. However, I did not give 5 stars because in-room amenities (TV and coffee maker included) did not work properly. Noise in bath. Technical staff had to work on trying to make TV function while we were in the room.. trying to relax and have privacy. Disappointed but I do understand that things like that may happen and the hotel tried to do their best which is appreciated. Next time I hope things will go much better.
Ambience, courtesy, comfort, timely information for a time you and your family will remember! Boat ride, hotel look, pools, and Italian restaurants made us feel like we were in Italy. The unlimited pass to universal studios was worth every penny! Definitely recommend it. We’re coming back for sure! Italy at your door step!
Not a special area for Club Members. Club rooms should be elegant and close to Club Lounge. Club Lounge does not have adequate food at extended hours. They need to spend a night at Disney Boardwalk Club.
Great family trip. Very friendly, something for every one. Very safe! Had a great time visiting Universal Studios and the river walk. Club level service is a must! Easy transportation from the park to the resort. Pool side service for food and drinks.
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