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Loews Portofino Bay Hotel at Universal Orlando

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#74 of 334 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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3,309 Reviews from our TripAdvisor Community

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There are newer reviews for Loews Portofino Bay Hotel at Universal Orlando
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Showing 3,057: English reviews
Baden, Austria
Reviewed 29 August 2015 via mobile

A Nice hotel , Perfect for visiting the Universal theme Parks.I am writing this because I Hope the Management get s to read the following: Every evening there were at least 3 hungry stray cats about 4-5 month of age. We saw several cans and Plastic plates in front of our balcony so i think guests prior to us were...

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Helpful?
4Thank usa-traveller72
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback Your observations are much appreciated, as we are constantly looking for ways to improve. We appreciate you taking the time to bring this to our attention; the proper members of management will be alerted. We are glad to hear your family enjoyed staying with us and we hope to have the opportunity to serve you...

New York City, New York
Reviewed 28 August 2015

Shower door not properly hinged and virtually every drain in the bathroom clogged upon each use. You could say I didn't let them know so it's on me but I didn't want to spend my short stay helping them fix what they should've handled before I arrived. I am of the opinion it is the hotel's responsibility to check that...

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
3Thank msg62
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your recent stay. We are glad you had an opportunity to stay with us. I am sorry to hear of the issues with your guest room and will be passing your comments to the appropriate departments. We appreciate you taking the time to let us know where we can focus on improvement.

Orlando, Florida
Reviewed 28 August 2015

My boyfriend and I are big fans of Loews properties and this hotel does not disappoint- in fact, it is probably our favorite of any Loews hotel we have been to. The resort really does seem to transport you to Italy. At the very least, the hotel has you feeling you are not on the grounds of a large, busy...

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Helpful?
3Thank Kristen S
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

I am pleased to hear you experienced outstanding service from our team members. They work tirelessly to provide an experience that is memorable for all of our guests. Our hotel is a re-creation of the seaside village of Portofino, Italy. Our team members bring the Italian spirit of ‘la dolce vita’ – the sweet life - alive in many ways....

Leek, United Kingdom
Reviewed 28 August 2015

Stunning aspect to this hotel which has its own lake with boats bobbing leisurely in the water. Nice restaurants if quite expensive depending on exchange rate. Average $40 for a bottle of wine !! Spacious rooms and very clean. Short walk to Universal entrance and express passes ( normally $85 each ) included for every day of your stay (...

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
2Thank moiral887
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you so much for your feedback regarding your recent stay. We are happy to hear your time with us was enjoyable. The beach pool is always a hit for guests of all ages, especially the Roman aqueduct slide! We hope you choose to stay with us again in the future. Until then, ciao!

Winmalee
Reviewed 28 August 2015

Wife and I had a three night stay to finish off our seven week holiday in the U.S.A and could not have asked for better than the Portifino Bay Hotel coupled with Universal and Islands of Adventure. We had a great holiday all round taking in New York, Canada, Nashville, Gulf Shores, New Orleans, Memphis before finishing off in Orlando...

Review collected in partnership with Loews Hotels and Resorts
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2Thank richo21282
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to comment. We’re glad we could exceed your expectations during your visit, and are honored you chose to completed your holiday trip with us. When your travels bring you back to Orlando, it is our hope you choose to stay with us again.

Wyoming, Pennsylvania
Reviewed 27 August 2015

Love this hotel. Rooms are very large. Bathrooms are large with both a walk in shower and a separate bath. Great, great place to stay. We look forward to staying here when we are in Orlando. Great walkway over to Universal.

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
Thank maryrosel708
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to review us. We are glad you enjoyed our spacious rooms and proximity to the parks. Thank you for visiting Loews Hotels at Universal Orlando, and we appreciate being recommended by you. We look forward to your return next time you visit Orlando!

New York City, New York
Reviewed 27 August 2015

We stayed 4 nights during the "stay more, save more" deal. We typically stay in Disney during a trip to Florida, but since we're HP fans, we had to see the new attraction. This property has 4 AAA diamonds so I expected a bit more in quality. The grounds are beautiful & really make you feel as though you are...

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2Thank ArtMom13
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. We are glad to hear you enjoyed your vacation and the conveniences offered by staying on property. I’m sorry to hear the linens were not up to standard, and will address this with the appropriate departments. We hope you will consider staying with us again to experience all that our hotel has to offer.

Philadelphia, Pennsylvania
Reviewed 27 August 2015

This hotel was absolutely beautiful! The harbor piazza was even prettier at night. Our room was clean and the beds were comfortable. It had a huge bathroom. We could see the fireworks from our room at night. There was a Starbucks right near the water taxi so we could grab something to eat before we left for Universal. We went...

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Helpful?
Thank onewiththewater
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for reviewing us! We are thrilled that you had such a great time and the Italian ambiance made your vacation a real escape from reality. We have to agree our live music options are a fantastic way to unwind after a day in the parks! We hope that you have the opportunity to visit us again soon. We...

Michigan
Reviewed 27 August 2015

When we pulled up to the hotel, we were greeted by valets who were sort of helpful, but not really. We wanted to unload a bit of stuff before self parking the vehicle, and were allowed to do so, but with the valet's help. My daughter was actually moving to Orlando, so we had a bunch of her stuff in...

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Helpful?
2Thank ladavis88
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We appreciate your comments. Thank you for choosing Loews Portofino Bay Hotel during your visit to Universal Orlando Resort. Staying on-site has many benefits, and as you mentioned the Universal Express Passes are a fantastic benefit that let you make the most of your theme park experience. We look forward to welcoming you back again soon!

TN
Reviewed 26 August 2015

Nice room, nice location, shuttle is great to go back and forth to the parks. Check in was a mess because of their poor design of too few check in staff. But they gave us water while we waited and waited and waited. Nice thought.

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1Thank sddchatt
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your detailed feedback. We are happy that you enjoyed the hotel and the many benefits of staying on-site. I apologize for the delay you experienced at check-in. We sincerely appreciate your candid comments and hope to welcome you back for another visit.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Region: United States > Florida > Central Florida > Orlando
Price Range: RM1,288 - RM2,603 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Loews Portofino Bay Hotel At Universal Orlando Florida
Hotel Style:
#15 Top resorts Hotel in Orlando
#16 Spa Hotel in Orlando
#16 Green Hotel in Orlando
#29 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Here's what travellers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travellers.
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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Harbour View 3rd Floor”
 of 5 bubbles Lexxy2000, 23 Feb 2017 | Read review
“Great location”
 of 5 bubbles Rachiepp, 19 Feb 2017 | Read review
“If you don't get the room you want when you check in, ask and they may be able to accomodate you.”
 of 5 bubbles Zedgar, 17 Feb 2017 | Read review
“Go for a balcony room”
 of 5 bubbles Lifeboatwill, 12 Feb 2017 | Read review
“West Wing and Villa Wing rooms are closer to the better pools”
 of 5 bubbles Tanagan, 11 Feb 2017 | Read review
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