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Hard Rock Hotel at Universal Orlando

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#47 of 333 Hotels in Orlando
GreenLeadersBronze level
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Hard Rock Hotel at Universal Orlando
Hard Rock Hotel at Universal Orlando
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7,896 Reviews from our TripAdvisor Community

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Showing 7,129: English reviews
Sydney, Australia
Reviewed yesterday NEW

Really loved our stay at the Hard Rock from the minute we arrived we were treated like VIPs. Every staff member we encountered exceeded our expectations and provided superior customer service. All food and beverages we had were excellent. The pool is fantastic and the proximity to and complimentary transport to and from the theme parks is fabulous and very...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Baihnygirl
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for the stellar five-star review. We are thrilled you experienced the Rock Star experience from the moment you arrived. Our newly renovated rooms add an exciting new vibe to the already rockin' good times we feature here at the hotel and our signature Sleep Like a Rock bedding ensures ultimate comfort following an active day at the theme...

Chapin, SC
Reviewed 2 days ago NEW

We choose to stay at the Hard Rock Hotel because of its proximity to Universal - what a bonus to be able to walk to and from the parks. The staff was always extremely friendly and helpful in all locations of the hotel. The rooms were clean and comfortable. A bit pricey, yes, but worth it when you factor in...

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Helpful?
Thank Feroxx
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to write a an amazing 5 star review. Our proximity to parks, Unlimited Universal Express Passes, and Early Park Admission can't be beat. I am glad you were able to enjoy the many benefits of our Rock Royalty lounge and recent room renovations. Our staff prides itself in providing amplified service that create an...

Philadelphia, Pennsylvania
Reviewed 3 days ago NEW

Location of this hotel is great; within 5 minutes to walk to Citywalk or ride a water taxi. That was the highlight of the property. The hotel is average and way overpriced. We had a "garden view" room that overlooked a palm tree. Not surprised, it is Orlando built on swampland, the price of the hotel is outrageous. This is...

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Helpful?
Thank Traveled2sa
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. A quick walk or water taxi ride brings you right to the center of the action at the Universal Orlando theme parks. From our memorabilia to our team members who strive to create authentic experiences that truly rock....

Reviewed 4 days ago NEW

The hotel is literally a 5 minute walk through a beautiful garden path to the Universal City Walk. Once we arrived at the hotel we never got back in the car until we were headed home. We paid A LOT for the room! I travel extensively with my business and have stayed in beautiful 5 star hotels, at high end...

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Helpful?
1Thank lovetoeatwithmyhubby
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. A quick stroll or water taxi ride places you right in the heart of the thrills at Universal CityWalk. We hope to see you again the next time your travels bring you to Orlando. Rock On!

Florida
Reviewed 4 days ago NEW

Reserved a room with two queen beds had to pay extra for 4 people in a room, and there were not a lot of towels for 4 people...drinks were very expensive for an average/poor cocktail! Food was okay... Better choices at city walk for resturants and drinks!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank patricia815
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. We hope to get the chance to welcome you back the next time your travels bring you...

Orlando
Reviewed 5 days ago NEW

The Hard Rock in Orlando was a great place to stay. Conveniently located on Universal property and very close to City Walk (5 minute walk). Employees of Hard Rock were all friendly, efficient, and went out of their way to be helpful. Rooms are tastefully decorated - bed is very comfortable if you like a soft mattress. The Kitchen Restaurant...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Patty E
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for the stellar five-star review. We are thrilled you experienced the Rock Star experience from the moment you arrived. Our newly renovated rooms add an exciting new vibe to the already rockin' good times we feature here at the hotel. A quick walk or water taxi ride brings you right to the center of the action at the...

Saint Louis, Missouri
Reviewed 6 days ago NEW

For the 2nd of 4 nights, we've been woken up by loud noises. First night, it was the teen next door yelling at her mom/dad twice. Tonight it sounds like a radio or TV in the room next door and thumping music somewhere else. And, it's early Wednesday morning (2:30am). Why? Now, guest behavior isn't the hotels fault. Just wondering...

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Helpful?
1Thank TWAbrat63
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to write a review for our hotel. I would like to apologize for the disturbance you experienced as well as the signature Hard Rock Smell in our Lobby. Please note that we are always available to assist no matter what time you call. Our mission is to provide you with amplified service that creates...

Jacksonville, Florida
Reviewed 6 days ago NEW

My 2 dogs were the stars of our stay at Hard Rock Hotel at Universal. From the time we walked in, being warmly greeted by the valets and doormen, to the time we checked out, our stay was fabulous. At check in, our girls received Hard Rock gift bags that included water bowls and "extras". The hotel has a pet...

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Helpful?
Thank nanb820
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your amazing 5 star review. We are thrilled you and your pets were treated like the rockstars you are. Loews loves pets and we hope we expressed that through the amenities we have at your pets disposal. We also appreciate your kind words to our recent room renovations. We are glad we became your favorite on Universal...

Reviewed 6 days ago NEWvia mobile

There were some good aspects, e.g. staff was friendly, convenient location to parks, generally fun atmosphere for families. They went above to acknowledge my son's bday with piece of cake to room, birthday pin, etc. There were also some bad aspects, e.g. the cleanliness of the room was a major problem - for 1 day housekeeping never came, the next...

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Helpful?
Thank klb61648
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. I am glad that your enjoyed our close proximity to the parks and our rocking staff. We are disheartened to hear about your experience with our room cleanliness, as it falls short of the world-class service we pride...

Tramore, co waterford
Reviewed 6 days ago NEWvia mobile

We have previously taken two family holidays traveling from Ireland staying in the Hard Rock hotel within the past ten years and couldn't get over the difference with our stay this time. Staff were totally impersonal and unfriendly and only concerned with their tip. Prices charged were total extortion and this hotel is a prime example of corporate greed. I...

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Helpful?
1Thank Paul K
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your comments about your recent stay at the Hard Rock Hotel in Universal Orlando. We are discouraged to hear about your experience as it falls short of the world class service that we are proud to provide. As soon as possible we invite you to contact us directly so we can discuss your stay in more detail....

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Price Range: RM1,098 - RM2,532 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Priceline so you can book your Hard Rock Hotel at Universal Orlando reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida
Hotel Style:
#17 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#33 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel at Universal Orlando staff and other travellers.
279 questions
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Questions? Get answers from Hard Rock Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rock Royalty level is awesome! Asked for a pool view.”
 of 5 bubbles Feroxx, 14 Jan 2017 | Read review
“Make sure not connecting with another room as sound travels easily through the door.”
 of 5 bubbles TWAbrat63, 10 Jan 2017 | Read review
“go to another hotel”
 of 5 bubbles DerekH2, 7 Jan 2017 | Read review
“We had a garden view and it was quiet and beautiful”
 of 5 bubbles TNTHouston_Texas, 7 Jan 2017 | Read review
“Quieter floors are on the upper floors and away from the elevators. At check-in, they asked us if we would prefer that.”
 of 5 bubbles Amycv01, 4 Jan 2017 | Read review
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