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Hard Rock Hotel at Universal Orlando

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Traveller (3406)
Room & Suite (731)
Pool & Beach (382)
Overview
  • Excellent63%
  • Very good24%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“express pass”(945 reviews)
“city walk”(950 reviews)
“water taxi”(717 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,796)
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8,778 results
Traveller rating
5,267
2,120
807
372
212
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LanguageEnglish
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5,267
2,120
807
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1 - 5 of 8,778 reviews
Reviewed yesterday

Loved the location staff are lovely ,however it's dirty the price you pay you expect at least the taps to be cleaned the corridors are never vacuumed they were discussing.we cleaned our own room the maid didn't come round till late in the day.we told...More

Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank pauljamesnock
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded yesterday

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like...More

Reviewed 2 days ago

Pricey but worth it. a 2 minute walk to either park. Right in the heart of city walk, where the entertainment just goes on and on..... If you can afford a little extra give this place a try, you wont regret it!

2  Thank MummyMalibu
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 2 days ago

We were honored you rocked out with us! From the awesome memorabilia to our team of Rock Stars, we strive to create an experience that truly rocks. Thank you for the stellar review, we look forward to welcoming you back again soon. Rock On!

Reviewed 2 days ago

We took a break from Disney to stay here whilst we visited the Universal parks and it was so worth it!! The Universal Express Pass works so much better than Disney's fast pass scheme...but it comes at a hefty cost, particularly for a family of...More

2  Thank SamandDuncanB
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 2 days ago

Thank you for choosing the Hard Rock Hotel at Universal Orlando as your home away from home! We’re thrilled to hear you enjoyed our rock n’ roll atmosphere, created by new memorabilia and team members who strive to create authentic experiences that truly rock. We...More

Reviewed 2 days ago

We recently completed a stay at the Hard Rock in the Future Rock Star Suite on the club level. The hotel is fun and very clean. The fact that staying here gets you early access to the park and an express pass is wonderful. It...More

Review collected in partnership with Hard Rock Hotels & Casinos
2  Thank Michelle M
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 2 days ago

Thank you for your rockin’ review and continuing to choose the Hard Rock Hotel at Universal Orlando as your vacation destination. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I...More

Reviewed 2 days ago via mobile

We spent two weeks here on the 7th floor, their club floor and it was a fantastic experience. Very close to the Universal parks, 5 minute walk or boat ride. You get early admission to the park and Express passes for the queues which are...More

4  Thank rmc151
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 2 days ago

Thank you for the stellar five-star review. We are thrilled you experienced the Rock Star experience from the moment you arrived. Our Rock Royalty Lounge is the perfect way to get those extra must have amenities while staying on property. With turn down service, continental...More

View more reviews
About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Children Activities (Kid / Family Friendly)
Wheelchair Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$256 - US$619 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#40 Business Hotel in Orlando
#40 Romantic Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$256 - US$619 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#40 Business Hotel in Orlando
#40 Romantic Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3406)
Room & Suite (731)
Pool & Beach (382)
Dining (178)
Amenities (39)
Family and Play Areas (21)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
ThompsonFamily190725
14 August 2018|
AnswerShow all 2 answers
Response from PapaJeee | Reviewed this property |
I would however recommend going to Publix Super Market rather than Walgreens cos it’s a full grocery store with lots of variety. There’s one about 4 miles from the Hotel, approximately 10 minute drive.
1
Vote
fluntie
11 August 2018|
AnswerShow all 7 answers
Response from Gilmoregirl1320 |
We were upgraded for free when we checked in recently, without even asking!
1
Vote
CHERYL M
8 August 2018|
AnswerShow all 4 answers
Response from Spagan1 | Reviewed this property |
Yes, they took a damage deposit from my account and then refunded about 5 working days after we checked out. It may be common practice in Orlando to do this but was not explained to me when I checked in. I am used to giving... More
1
Vote
Room Tips
"Pool view 6 floor"
lmic8
2 million years ago
Read review
"Ask for an upper level room facing either the city or pools"
rtgepd1
2 million years ago
Read review
"Ask for a Pool view room!"
Fadders
2 million years ago
Read review
"Low floor at the end of the corridor close to the external stairs/entry/exit."
StelinCheshire
2 million years ago
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