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Hard Rock Hotel at Universal Orlando

9,200 reviews
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Traveller (3077)
Room & Suite (592)
Pool & Beach (353)
Overview
  • Excellent63%
  • Very good24%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“express pass”(968 reviews)
“city walk”(924 reviews)
“water taxi”(716 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,200)Write a Review
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Traveller rating
4,931
2,018
766
352
198
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4,931
2,018
766
352
198
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2,011 - 2,015 of 8,265 reviews
Reviewed 24 June 2016 via mobile

Spent first day with A/C not working properly and had to wait over 2 hours for sheets. Had to get a fan to stay comfortable due to all rooms booked!!! Given drink vouchers for pool area for the bad service first day!!! Rest of stay...More

Thank Joe S
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 27 June 2016

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. I will be reviewing all of your...More

Reviewed 24 June 2016

This is a great hotel. Beautiful, clean, well-maintained, excellent customer service-- everything you want in a hotel stay.The pool is perfect,a slide for the kiddos, the bar service was spot-on, and the drinks, well, the drinks won't do you no harm neither! The rock theme...More

Thank Orad O
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 27 June 2016

Thank you for the rockin' review. We are thrilled you were able to take the time to enjoy our poolside activities, the nightly Dive-In movie is a great way to unwind. Our signature Sleep Like a Rock bedding, and all new line up of rock...More

Reviewed 23 June 2016 via mobile

We decided to book the Hard Rock Hotel for our 3 day/3 night Universal & Islands of Adventure vacation based upon the location and included express passes. The location was fabulous. We mainly walked the pathway to and from the park. We did take the...More

Thank Lauren L
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 25 June 2016

Hi Lauren, We are thrilled your family chose to rock out with us on your recent visit to Orlando! Our close proximity to the Universal Orlando theme parks leaves you seconds from the action and thrills, and the complimentary Universal Unlimited Express Passes cannot be...More

Reviewed 23 June 2016 via mobile

I love all of universes on-site hotels they're all first classed resorts first-class service first class rooms. It's a little pricey or than some of the other hotels you could book in town but I promise you it's worth it. My family and I will...More

Thank Salena_C77
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 25 June 2016

Thank you for the rockin’ five-star review of your recent visit at the Hard Rock Hotel at Universal Orlando. We take pride in creating an experience that truly rocks and we are thrilled you experienced nothing less during your visit. We look forward to welcoming...More

Reviewed 23 June 2016

We had a garden view room with two beds. The beds were very comfortable and it was very quiet. There was one bedside table between the beds which contained a clock (yea!) and two wall-mounted lamps. A bonus was that the opposite sides of the...More

1  Thank FoleyDL
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 24 June 2016

Thanks for the rockin’ review! Our signature Sleep Like a Rock bedding, and all new line up of rock n’ roll inspired in room amenities are sure to help set the stage for your vacation. Be sure to check out our nightly dive-in movie for...More

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About
Awards & Recognition
Travellers' Choice
2017 Winner
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$272 - US$605 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$272 - US$605 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (3077)
Room & Suite (592)
Pool & Beach (353)
Dining (180)
Hotel & Grounds (2165)
Bathroom (112)
Family and Play Areas (22)
Business Centre & Event Rooms (10)
Questions & Answers
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Tobler49
17 January 2018|
AnswerShow all 3 answers
Response from allan m | Reviewed this property |
We used an uber best way to get around florida rooms have dryers and irons
1
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Tobler49
17 January 2018|
AnswerShow all 2 answers
Response from Sharon M | Reviewed this property |
We paid $45 with a local taxi firm. Try to find a taxi without a meter so that you can get a price before you start rather than watching a meter going up if you get stuck in heavy traffic.
0
Votes
pattymara
16 January 2018|
AnswerShow all 3 answers
Response from Lisa N | Reviewed this property |
Sorry, I’m not sure. Just give them a ring or email them. They were really good at getting back to me.
1
Vote
Room Tips
"Club Level all the way, on the top floor so great views and nice and quiet"
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"Standard rooms are too small, upgrade if you can afford it"
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"If you are a Hard Rock member it can help you get a room upgrade."
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"The 7th Floor is the very best"
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