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Hard Rock Hotel at Universal Orlando

9,300 reviews
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Traveller (3112)
Room & Suite (706)
Pool & Beach (358)
Overview
  • Excellent62%
  • Very good24%
  • Average8%
  • Poor4%
  • Terrible2%
Travellers talk about
“express pass”(980 reviews)
“city walk”(931 reviews)
“water taxi”(720 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,300)Write a Review
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Traveller rating
4,976
2,033
771
358
200
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4,976
2,033
771
358
200
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2,081 - 2,085 of 8,338 reviews
Reviewed 25 June 2016 via mobile

Was only there for one night but the employees couldn't be nicer. The location, five minute walk to the front entrance of Universal Studios. Also offer a nice boat shuttle or pedicab to Universal. Fun vibe in the hallways. Room was clean, pool looks great....More

Thank J T
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 27 June 2016

Thanks for the stellar review. We are so happy our team of Rockstars were able to create an authentic experience that truly rocked and guaranteed all requests were met. Our close proximity to the parks and Universal Unlimited Express Passes really do take the parks...More

Reviewed 25 June 2016 via mobile

We love Universal and always stay on the property. We are 6 so we need a lot of room and at least 2 bathrooms. I easily made a reservation for a king suite with an attached double queen room. It was expensive but we knew...More

Thank Kelly S
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 27 June 2016

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. I will...More

Reviewed 24 June 2016 via mobile

Visited this hotel in April 2016 , had a great garden view room at the end of a corridor rooms kept spotless by the very hard working chamber maids , brilliant location 5 mins walk to the parks, this hotel is ideal for families my...More

Thank Tracey D
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 27 June 2016

We were honored you rocked out with us! From the awesome memorabilia to our team of Rock Stars, we strive to create an experience that truly rocks. Thank you for the stellar five-star review, we look forward to welcoming you back again soon. Rock On!

Reviewed 24 June 2016

This was our first time staying at Universal. We were going to Disney and decided to do 3 days Disney, 2 Universal, and last 4 at Disney. This way we could use the Magical Express to and from the airport and just used a taxi...More

6  Thank jjillmomma
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 27 June 2016

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to...More

Reviewed 24 June 2016 via mobile

Spent first day with A/C not working properly and had to wait over 2 hours for sheets. Had to get a fan to stay comfortable due to all rooms booked!!! Given drink vouchers for pool area for the bad service first day!!! Rest of stay...More

Thank Joe S
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 27 June 2016

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. I will be reviewing all of your...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$293 - US$638 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$293 - US$638 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3112)
Room & Suite (706)
Pool & Beach (358)
Dining (185)
Amenities (39)
Family and Play Areas (22)
Business Centre & Event Rooms (10)
Questions & Answers
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Holly67890
1 February 2018|
AnswerShow all 3 answers
Response from Amanda H | Reviewed this property |
The Kitchen restaurant has an entire gluten free menu. Can book on opentable and note gluten free preference
1
Vote
travellaporte
28 January 2018|
AnswerShow all 2 answers
Response from X14FLY | Reviewed this property |
I don't think so email hotel as they will help normally email back within 24 hours
0
Votes
DanielleCW
28 January 2018|
AnswerShow all 2 answers
Response from CMF33 | Reviewed this property |
There is a small convenience store in the hotel. which also serves amazing ice creams. not sure about a delivery service though. sorry
0
Votes
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Room Tips
"The garden view looks much better than the pool view"
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"Family of 4 I would definitely do the deluxe rooms because you get a sleep sofa!"
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"All our great. We took our kids once and had a junior suite - BEAUTIFUL"
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"Doesn't matter if you have garden view or pool view. you're here to visit Wizarding World and sleep..."
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