While the weather wasn’t the typical sunny day. The staff at Holiday Inn did not disappoint. Sabrina was the best bartender my family has ever come across. Her specialty drinks made us feel like we were sitting beach side !!
Had a great time here a lot to do at the resort water park was fun for the family also Lange and DJ Chris were great! made the my sons day very fun for my family I 100% recommend this place! Definitely attend the karaoke!
We arrived March break. Very few people working. Over an hour to check in. First room had a flood/pool in the bedroom. Smelled musty. No Multiple calls to front desk over the week unanswered. Asking for supplies like toilet paper, towels or Kleenex. No room cleaning over 7d. Garbage told to leave in hallway. Arcade has multiple broken games down over a week. Basketball net is broken. Rules posted but not enforced at all. Unsupervised kids just running around breaking things. One child puked in the pool nobody available to tell. Called front desk no answer. 45 minutes later (imagine swimming not seeing chunks) someone came but said they would call someone. It seems like limited people just doing the minimum. No care of passion.
Great experience first time with family and I’ll definitely be back ! Juelz Dacosta Angel Domínguez and Nick Zajac made my vacation 20x better for me and my family definitely referring to others!
Lange & Chris were the best entertainers I've seen at a hotel!! They were super fun and engaged all the audience!! They did all the pool side games, dancing, bingo, karaoke and all the fun shows in the theatre!!
My family and I spent a week here is it amazing! The staff are friendly and the hotel is clean… a special thanks and shout out to two beautiful ladies who greeted us with a smile every morning at breakfast. Maria and Habiba, you ladies made the stay even better. Keep smiling 😊. Gos bless you both.
Hotel looked a bit run down. Constant fight to get clean towels. Noisy rooms, you can hear what is happening on the rooms to the right, left and above you. In the other hand, staff is super friendly and made the difference. Went the extra mile to help, particularly Sebastian from the front desk.
This hotel/resort is very family friendly. Many activities for the whole family, aside from the water park, there is a theater, arcade and family game room. We ate dinner at one of the restaurants (Lakeside Dinner). Children under 11 eat free with an adult purchase, which is a good deal. The food was warm and there was a good variety. The salad bar was cold and fresh. The staff at the restaurant were very friendly and helpful. Andres and Douglas were exceptional. We did have a few issues but they were resolved quickly by a great manager named Rich, who was very accommodating and provided excellent customer service. Our family overall had a great experience. Plenty to do without having to leave the resort. I would definitely recommend if you are looking for a family friendly resort with a caring staff. …
Reading all the reviews, I was kind of skeptical about making the trip down to this particular resort. But, let me just say there are so many amenities to keep the kids occupied and enjoying themselves. Also, for the Parents there is a pool bar at the Waterpark area. Very convenient for all of us. And the bartender with the cute heart shaped glasses I just have to say WOW WOW WOW!!!! . What a machine!!! She kept going and her friendly, welcoming attitude kept her smile all through those huge lines. Chris, the lifeguard is also amazing! Focused , polite and very sweet!!!! Will definitely come back!
Horrible experience from the beginning to the end. Check in took a long time, rooms not clean at all, pool water freezing, burger theory bartender Sabrina rude and unfriendly, grounds have trash everywhere, do yourself a favor and stay elsewhere. We are IHG gold and have never experienced a property this bad.
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