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Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

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14500 Continental Gateway, Orlando, FL 32821-5100
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 19/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Updated 19/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#225 of 390 in Orlando
Location
Cleanliness
Service
Value
The Holiday Inn Resort Orlando Suites Waterpark is a Walt Disney World Good Neighbor Hotel and the only all-suite Holiday Inn Resort at the entrance to the Walt Disney World Resort. We are located in the heart of the Orlando tourism district on 24 acres just one mile from the Walt Disney World Resort. The resort is also near many of the other popular attractions including Universal Orlando Resort, SeaWorld Orlando, Orange County Convention Center and the International Drive entertainment district. Our family resort features 777 spacious 1, 2, and 3 bedroom family suites. You will enjoy our many great amenities which include our Lagoon Pool and Waterpark, complimentary shuttle service to the Walt Disney World Resort, Bank Heist Laser Challenge, 9 hole mini golf course, Arcade, Kids Splash Pad, Fitness Center, outdoor basketball courts, kids playground, Family Movie Night, wireless Internet and other resort activities.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Mini golf
Children's television networks
Public wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Poolside bar
Water park
Waterslide
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Business Centre with Internet Access
Meeting rooms
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Kitchenette
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Separate living room
Sofa
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
11Restaurantswithin 1 km
1Attractionwithin 1 km
2001Reviews543Q+A100Room tips
Traveller rating
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  • 287
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Popular mentions
Israel M wrote a review 16 May
5 contributions
Entertainment crew with Lance and DJ Chris was awesome! The waterpark is great but these guys really add to the experience with their charisma, showmanship and entertainment! If you atay here, you have to checl out these shows.
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Date of stay: May 2022Trip type: Travelled
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded yesterday
We appreciate you letting us know our team went over and above in handling your requests! We are also glad you were especially pleased with Lance and DJ Chris. It was a pleasure having you as our guest, and we look forward to welcoming you back to Holiday Inn Resort Orlando Suites - Waterpark whenever your travels bring you to our area. Best regards, Hotel Management
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Sean B wrote a review 11 May
Upper Marlboro, Maryland12 contributions5 helpful votes
Second stay was worse than the first in 2017. Place is outdated and rooms need updates and repairs. Appeared to be doing some renovations but service wasn’t great. Coffee & no cups day 1. No coffee or cups days 2&3. Noisy staff who knocked on our door at least 5 different times when “DO NOT Disturb sign was on door. !!!! Place has definitely gotten more ghetto since last visit. If your looking for an ok price close to Disney and don’t mind 1000 screaming kids and poor service, outdated rooms and elevators that are used by staff and construction workers that you have to wait for 15 minutes to come than this is the place for you ! As a long time IHG Platinum & Gold member this is the worst property I have stayed at. Spend a little more an I’m SURE you will get a LOT more for your $$$
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Date of stay: May 2022Trip type: Travelled
Room Tip: Check in later. Rooms won’t be ready if you check in before 4 and lines will be a nightmare....
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 1 week ago
Sean, thank you for being our guest and for your reviews. We sincerely apologize for the quality and condition of our property, service issues, and inconvenience you experienced with our elevators. We regret not meeting your expectations and can understand your frustration. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action. We are grateful for your patience, and we would like to regain your trust and hope to serve you again. Best regards, Hotel Management
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Patricia D wrote a review 6 May
1 contribution
So we get there to register to check in. 45 minutes later, we get to the counter and the person to help us was stoned out of his mind ! Now we get to the room. No coffee maker,had to call the front desk . The blankets were dirty with stains .Now On the way to the pool , hallways was sticking of pot ,(everyday ) . The pools were clean,but never a chair to sit in ! The second day…… the elevators were broken ,as we were on the 5th floor !!!!! Stairways also smelled of pot as I had my 10 yer old grandson. Asking me WHATS THAT SMELL ? The food was terrible. Last day was terrible because I asked if we could stay 3 more hours as we would have paid extra. Our plane was delayed. They said no ! As you can see I wouldn’t stay here ever again…..
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Date of stay: May 2022
Value
Rooms
Service
Room Tip: Don’t bother
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 1 week ago
patriciadI2140UL, we were very sorry to read your comments and would like to apologize for the inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your stay, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We are looking forward to having you visit us once again so we can provide you with the flawless trip you deserve. We are evaluating the concern you had with the elevator and the food, as we are committed to offering better service for our guests. We do hope you give us another chance to prove that we have changed and take your comments seriously. Best regards, Hotel Management
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Jessica P wrote a review 4 May
1 contribution
There are some amazing staff members here and there is so much potential for this to be an amazing resort! However, our beautiful 2 room suite quickly revealed the unsanitary conditions here. Our white socks turned black within minutes. The carpeted areas had debris in the middle of the floor showing that they had not been vacuumed. We gave the hotel 3 chances to fix this. While the room had even been completely reset with new towels, sheets and toiletries, the floors STILL weren’t cleaned! Forget talking to management if you aren’t on site with time to spare for them to come out of their office. The last day we were there, we had early morning reservations so we couldn’t speak to a manager in person. We called from the park to speak with a manager and never received a call back. We checked out early and we’re given a receipt showing the refund of the unused nights. However, our bank account was refunded a different amount. We have been trying to contact management and still have not heard from them. Also, we were fortunate enough to have our car, but be aware that they do not currently have a shuttle to all of the Disney parks. Only 2 of them. The rest you would need to shuttle to one park then take Disney transportation to the other.
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Date of stay: April 2022Trip type: Travelled
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 1 week ago
Jessica, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Best regards, Hotel Management
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BigBoy1985! wrote a review 4 May
1 contribution1 helpful vote
Rooms horrible dirty with rust on the doors, lights don't work in the room, same as the TV remotes, 1 working Laundry for the whole entire 11 building area walk 1/4 mile to do your laundry. Management say they are going to call you to make it right and never call! Not worth the $$$$ at all! if you are put on the 1st floor prepare to get no sleep at all! as housekeeping will be talking right next to your windows all night long! Terrible family experience definitely should have paid the 5k and bought a Disney hotel...
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Room Tip: Don't buy a room here at all, even if they paid us to stay here again wouldn't do it!
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1 Helpful vote
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 2 weeks ago
bigboy1985, thank you for your comments. We were sorry to read your comments and would like to apologize for the inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your stay, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We are looking forward to having you visit us once again so we can provide you with the flawless trip you deserve. Best regards, Hotel Management
Read more
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PRICE RANGE
US$138 - US$250 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nickelodeon family hotel nick, nickelodeon family resort nick, nickelodeon hotel orlando, holiday inn orlando, nick hotel orlando, orlando holiday inn
FORMERLY KNOWN AS
Nickelodeon Suites Resort
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
777
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Frequently Asked Questions about Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Which popular attractions are close to Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Nearby attractions include IllumiNations: Reflections of Earth (1.0 km), Dip Travel (1.1 km), and Champions (0.4 km).
What are some of the property amenities at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Yes, parking is available to guests.
What are some restaurants close to Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Conveniently located restaurants include Mikado Japanese Steakhouse, Latitude & Longitude, and Siro Urban Italian Kitchen.
Are there opportunities to exercise at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Does Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel have any great views?
Yes, guests often enjoy the lagoon view available here.
Is Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.