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Westgate Palace Resort

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1,460 Reviews from our TripAdvisor Community

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There are newer reviews for Westgate Palace Resort
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Showing 1,204: English reviews
Berwick, Pennsylvania
Reviewed 24 March 2015

I read reviews before choosing a place so I'm posting to help other families choose the right place. If you want to stay near International Blvd this is a good place. Parking is limited and luckily we didn't have to park across the street. I had no trouble with check-in and we were able to choose a higher or lower...

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Helpful?
9Thank Amanda D
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you very much for your review in regards to your experience at the Westgate Palace. We take the satisfaction of our owners and guests extremely seriously; for that we are sorry to hear that your personal experience was not as exceptional as we expected it to always be. On a positive note, we are glad to know that you...

Atlanta, Georgia
Reviewed 24 March 2015

We had never stayed at a Westgate Resort before because, as I understood, they were timeshares only. So, when I found them on Travelocity, I was apprehensive. Then, after reading some of the negative reviews, I was especially cautious. But then, I noticed the photos, and read the positive reviews, so I decided we would give it a try, after...

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Helpful?
8Thank Kbellies
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for choosing Westgate Palace Resort! Although we are a timeshare resort, we welcome all guests to have the opportunity to experience what we have to offer. We’re thrilled you enjoyed everything from our resort amenities to our convenient location. We take pride in providing an unforgettable vacation and it’s get we did just that. We hope you come...

Franklin, Tennessee
Reviewed 22 March 2015

Pool side view rooms, however, you have to stand up to see out the small windows. ALL paper products, ie: paper towels, Kleenex,toilet paper are very cheap. Bring your own. Air conditioner does not keep each rooms at same temperature. Energy saving air conditioner turns itself off during the night and has to be reset.

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Helpful?
2Thank Albert P
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We’re sorry for the issues you encountered during your stay. Our resort appreciates your feedback, as we are always looking for opportunities to address any areas of improvement and growth opportunities. We hope you allow us the opportunity to exceed you expectations in the future. Sincerely, Idalise

Citra, Florida
Reviewed 19 March 2015

The staff is friendly, the rooms are clean and comfortable. The location is perfect to go to the theme parks.Wet n' wild water park is right behind the hotel and universal is down the street.This will be the hotel we use in future visits.

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Helpful?
2Thank Stephanie M
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

It’s pleasing to read that we were able to surpass your expectations. We’re glad that you enjoyed everything from our friendly staff to the proximity of the attractions. Please come back and visit us again soon! Sincerely, Lissy

Carefree, Az
Reviewed 18 March 2015

Great location. It is close to Universal, restaurants, Pirate Adventure, etc. Service is efficient and friendly. Some of the staff's English is hard to understand. They did not overly push the free breakfast in exchange for listening to information about buying a time share. The property is reasonably clean considering the traffic volume. The two bedroom suite is a bit...

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Helpful?
2Thank Resque
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We’re beyond thrilled you enjoyed our convenient location and you found our staff to be efficient and friendly. We’re sorry if you had issues with the A/C, we would have wished you advised our staff of the inconvenience you encountered throughout your stay. On a positive note, it’s great you and your family enjoyed the amenities. We hope you left...

Cape Cod
Reviewed 17 March 2015

We had a very nice time at westgate palace. Its close to everything. Universal about a mile away. International drive is a hop skip and jump away. Disney is 15 min away. 2 bedroom condos very comfortable! Very clean! Pool was very nice. Staff very polite and helpful.

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Helpful?
2Thank DebML
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to share your thoughts with us about your stay at the Westgate Palace. We are so excited to hear about your positive family vacation experience in different aspects of your time with us. We surely want to make you feel like you are home away from home every single time you visit us. We...

Stuart, Florida
Reviewed 17 March 2015

This was my second visit to Westgate Palace. I stayed a year ago and had beautiful room and I was delighted with excellent service. This time I stay I was placed in a small two bedroom with significantly different dimensions then my previous stay. The minute I walked into the room I was in shock and I called the front...

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Helpful?
11Thank Husain E
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for your feedback regarding our resort. Although it’s less than clear of the issues you had with the room, we’d like you to know that we take pride in providing a memorable experience for our guests and owners. The manner you were treated falls below our standard of service. Your feedback is appreciated as a way to reevaluate...

Vineland
Reviewed 14 March 2015

On Feb 22 we set out to our first family trip to Orlando..When we arrived at Westgate Palace we welcomed & checked in by George..He was very informative & helpful..Our room was very clean, spacious & beautiful..They also had many activities for the grand kids..The pools was huge and loved by the kids:) Our first night we relaxed by the...

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Helpful?
4Thank Edith M
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for choosing Westgate Palace Resort. We’re beyond thrilled our entire staff was able to exceed your expectations throughout your stay! We’re glad you enjoyed our spacious and clean rooms along with our resort amenities. We look forward to seeing you again very soon! Sincerely, Idalise

Reviewed 14 March 2015 via mobile

This week we took our children to Westgate Palace for a few days. I was very impressed with the staff, the rooms, and the customer service we received. I would recommend this resort to anyone. The location is great and very close to the different attractions. Also the resort has great deals on tickets to the amusement and water parks.

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Helpful?
3Thank Ilewis33
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you so much for your feedback. We’re so thrilled you enjoyed everything we have to offer and would recommend us. We hope you come back and visit us again soon! Sincerely, Idalise

Cincinnati, Ohio
Reviewed 14 March 2015

Convient to every thing, secure lot, heated pool, recommend higher floor nice view. Wifi slow but is free. Spent majority of our day outside the room but overall nice hotel did timeshare presentation cheaper rate.

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2Thank tony B
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you so much for your input in regards to your stay at the Westgate Palace. It is gratifying to know that you took great advantage of our gorgeous view an heated pool. Our property offers everything you need to ensure that your stay is a memorable one at all times. Thank you for staying with us and we look...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
A Stylish, Two-Towers Vacation Resort in the Heart of Orlando Westgate Palace Resort is an amazing two-tower, lakeside Orlando, Florida, hotel that lies just off world-famous International Drive and within walking distance of Wet 'n Wild(R) Water Park and more than 200 specialty shops and family-friendly restaurants. Guests enjoy spacious accommodations that feature all the comforts of a fully furnished home and a multitude of onsite amenities, including a heated outdoor pool, hot tub, Pool Bar and much more. ... more   less 

Additional Information about Westgate Palace Resort

Address: 6145 Carrier Dr, Orlando, FL 32819-8254
Region: United States > Florida > Central Florida > Orlando
Price Range: RM622 - RM1,444 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Palace Resort 4*
Number of rooms: 408
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, HotelsforEveryone, Orbitz, Travelocity and Odigeo so you can book your Westgate Palace Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westgate Palace Hotel Orlando
Westgate Palace Orlando
Westgate Palace Resort Orlando, Florida
Hotel Style:
#36 Top resorts Hotel in Orlando
#46 Luxury Hotel in Orlando
#126 Business Hotel in Orlando
#165 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Palace Resort staff and other travellers.
102 questions
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6 months ago

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Questions? Get answers from Westgate Palace Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Rooms on the inner side have view on Universal Studios”
 of 5 bubbles 547jano, 29 Nov 2016 | Read review
“best views...quiet floors.... luxurious... clean... convenient”
 of 5 bubbles Rosethebest13, 17 Nov 2016 | Read review
“high floor”
 of 5 bubbles 468bettyc, 15 Nov 2016 | Read review
“Get the upgrade Deluxe Villa room for a few $$ more. Much nicer!”
 of 5 bubbles 815gerhardh, 11 Nov 2016 | Read review
“Go for a high floor with a view.”
 of 5 bubbles H4753IIkens, 6 Nov 2016 | Read review
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