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Westgate Lakes Resort & Spa

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5,295 Reviews from our TripAdvisor Community

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There are newer reviews for Westgate Lakes Resort & Spa
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Showing 3,920: English reviews
Rusk, Texas, United States
Reviewed 7 July 2014

My family spent 7 nights at this extremely crowded and gross resort. We had to get two rooms and did not book a trip that required a tour of the property, but they scammed and lied to us to get us to sign a paper that required our attendance at one of these sales tours. After wasting an entire day...

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Helpful?
5Thank Vicki D
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We appreciate you for bringing your concerns to our attention. Please know that your feedback is taken very seriously and will be brought upon management. We take pride in our exceptional service and will work with this particular staff member to improve going forward. Quiet hours are strictly enforced from 10p-6a daily. At times finding parking at our resort can...

Macon, GA
Reviewed 6 July 2014 via mobile

Never, ever attend a Westgate Resort. They are a sham!! We stayed last night with plans in writing from them for a discounted stay and discounted disney tickets for attending a 90min presentation this morning. All was well last night and they knew I didn't have my ID. After getting our credit card number this morning, we were told we...

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Helpful?
2Thank RedRN
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

As an appreciated guest we value your feedback and apologize for any inconvenience experienced at the resort due to our sales team. We are a timeshare resort and offer all of our owners and guests the opportunity to participate in one of our timeshare presentations. Valid identification is required in order to be eligible towards qualifying for the timeshare tour....

Central Florida, Florida
Reviewed 6 July 2014

Stayed May 23-25 2014 for my brother's wedding. This was my first time staying here. I was very pleased with the check in experience. The staff was polite and quick. We were also escorted by a bellboy (on a golf cart) and luggage to our room which was about a 5 minute ride to our building. This place is huge!...

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Helpful?
Thank PRMami007
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for letting us know about your first ever, Westgate experience. We are always pleased to hear when guests enjoyed their stay at the Westgate Lakes Resort and Spa. Our goal is to provide you with the most relaxing and pleasurable vacation possible and we are happy to hear that we were able to do just that. Thank you...

new britain ct
Reviewed 6 July 2014 via mobile

I recently became an owner of this time share. Let me tell you worth every penny.. great place great bedrooms jacuzzi in the room .. everything was clean.. the staff was great ..love Sergio from the pools crew he was great...the kids love the paddle boats ...no complaints ...I have tons of pics ...let me know and I would share..

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Helpful?
Thank nessa53103
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We are beyond thrilled when our guests have such a fantastic experience with us here at the Westgate Lakes Resort and Spa, so much that they choose to become owners! We are happy that you enjoyed your accommodations and nnothing pleases us more than to hear when a member of our staff was friendly and able to make your stay...

Sourthern New England
Reviewed 4 July 2014

When we went as a family to Orlando this June we needed a second resort for some members of the family. I used my points to reserve this for my daughter, grand daughter and my daughter's mother in law. I am reviewing this since they used the resort during the week and we were there daily for various reasons. The...

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Helpful?
4Thank jbackus8746
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for choosing the Westgate Lakes Resort and Spa. We appreciate your comments and are glad you found us to be a great value. Our goal is to provide a vacation that is both relaxing and enjoyable. We invite you back, and hope to see you again very soon. Sincerely, Katrina

Orlando, Florida
Reviewed 3 July 2014

The only two benefits of this place is location and the two bedroom suite was spacious and accommodated our three children and us. The rooms are outdated the furniture is pink Formica built on site, patio is made of PVC pipe, could is a craking pleather that makes me nervous about its cleanliness. The platform bed bed is uncomfortable and...

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Helpful?
6Thank Bobs M
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for taking the time to tell us about your experience at the Westgate Lakes Resort and Spa. Please accept our apologies if for any reason your suite did not meet your expectations. Cleanliness is a priority, and a big part of the Westgate standard. We will review this with our team, as we are always looking for areas...

Glasgow
Reviewed 3 July 2014

We have stayed at this resort a couple of times and have enjoyed it each time. The accommodation is of a high standard and always clean, and the facilities are excellent. It has a great location being situated close to Universal Studios and Sea World and the I4 is easily accessible. We have two small children and they just loved...

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Helpful?
Thank pete604
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for sharing the highlights of your family vacation with us. We would like to welcome you back and couldn’t be happier to have you return. It's so nice that your children were able to have fun in our pool amenities. We feel honored that you would come back and can’t wait to see you soon! Please think of...

Harvard, Illinois
Reviewed 3 July 2014

I travel to Orlando quit often for my medical businesses. I have always stayed at the Palace location but decided to try this location out. I really do love the convinent location and Jessica at the front desk was very helpful when i checked in. Jimmy the bellboy helped me with locations of good restaurants and fun local attractions. I...

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Helpful?
Thank Jennifer M
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We are honored you chose to stay at our lovely resort. With our convenient location near all the local theme parks and attractions there is bound to be something for all ages to participate in. Our staff strives to be attentive & give great service, and we're delighted to see that you experienced that. It would be our pleasure to...

cape town
Reviewed 3 July 2014

the hotel offers a complimentary bus service to and from Disney world and universal studios as well as to the outlet stores, located not too far from International Drive. friendly staff and onsite shop for basic needs, lots of activities for families.

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Helpful?
2Thank fazlinjacobs
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for your input on our good location and nice accommodations. Our property has easy access to Walt Disney World as well as to the other theme parks in the area. We are also conveniently located close to shopping and dining, making it a great spot when visiting. We look forward to hosting your vacation again soon....

Atlanta, Georgia
Reviewed 2 July 2014

I went to Disney World with my family last summer and stayed here at the Westgate Lakes Resort & Spa. And I will never stay here again, my reservation that was originally booked to Westgate Palace was changed and moved (without being notified) to the Lakes resort. The check in took over three hours, no consideration was taken or apology...

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Helpful?
4Thank Mark T
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for sharing your input in regards to your trip. Please know that if there are any necessary changes made to a reservation, our guest will be notified before checking into the resort. We realize that the wait time to check into your unit may take longer at times due to people arriving and departing on property....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819-8007
Region: United States > Florida > Central Florida > Orlando
Price Range: RM482 - RM1,093 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Lakes Resort & Spa 4*
Number of rooms: 2000
Reservation Options:
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando
Westgate Lakes Resort & Spa Orlando, Florida
Hotel Style:
#30 Spa Hotel in Orlando
#45 Top resorts Hotel in Orlando
#52 Luxury Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Lakes Resort & Spa staff and other travellers.
262 questions
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Rhode Island
4 days ago

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Questions? Get answers from Westgate Lakes Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a recently updated room.”
  • Shared vestibule.
 of 5 bubbles 86Shelbygirl, 20 Feb 2017 | Read review
“Check your room for ROACHES”
 of 5 bubbles Smique411, 17 Feb 2017 | Read review
“Stay elsewhere.”
 of 5 bubbles annettec421, 15 Feb 2017 | Read review
“Upper floor rooms that face the lake will see the Disney fireworks at night”
 of 5 bubbles Jkdusty, 15 Feb 2017 | Read review
“Higher the better”
 of 5 bubbles DMichelle312, 15 Feb 2017 | Read review
5 of 5