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Westgate Lakes Resort & Spa

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5,145 Reviews from our TripAdvisor Community

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There are newer reviews for Westgate Lakes Resort & Spa
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Showing 3,814: English reviews
Jackson, Michigan
1 review
Reviewed 23 April 2014

We are owners at the resort for about 15 years. We owned a three bedroom every other year, and upgraded to every year in 2013. There is quite an initial investment, and then a substantial yearly maintenance fee. But, it is roomy, and clean, and well-stocked. There are seven swimming pools with hot tubs. There are busy, party-atmosphere pool areas... More 

Helpful?
Thank CSchmucker2014
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for sharing your review. We’re so happy to hear you enjoyed our resort amenities such as our seven pools and hot tubs. We strive hard to provide an ultimate vacation for all of our guests. We hope you come back and visit us soon! Sincerely, Idalise More 

Washington DC, District of Columbia
Level Contributor
3 reviews
Reviewed 22 April 2014

Before I started writng this review I read many others and was shocked. It's amazing to read that someone had a bad experience at Westgate. I own at WLRS and have stayed 3 times so far and all 3 times were 4-5 star accommodations. Admittedly I hated the pressure to buy but now that I own, I don't have to... More 

Helpful?
Thank robinsluv4kids
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We value and appreciate your feedback! We feel honored to have an owner who is truly happy with our resort. We’re thrilled to hear you enjoyed our accommodations. We love to hear kind words such as yours. We are always looking for ways to make our guests have an ultimate vacation and make them feel like they are at “home... More 

London, United Kingdom
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 21 April 2014

So when we booked this resort, we were expecting a 4 star resort as it says on the tin. However the only 4 star it gets is for the reception area, beyond that it really struggles. The only good thing is the location, as its well placed for Universal and Seaworld. After travelling for hours we checked in at reception,... More 

Helpful?
1 Thank hirani1
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We value and appreciate your feedback. We understand you had several issues during your stay. As a timeshare resort, we ask our guests to participate in our timeshare presentation. Participating is purely voluntary and in exchange for their time we provide them with different gifts and incentives. We apologize if you encountered issues with the cleanliness of our unit. We... More 

Pleasanton, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 April 2014

There are two rooms per outside door ie: 121a and 121b. On the outside there is a door that says 121, it is not clear that if you lock the door from the inside the other party cannot unlock the door. We got locked out the first two nights and security took over an hour to assist us on both... More 

Helpful?
2 Thank Jenjennnss
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for your feedback. We understand you had issues during your stay. Allow us to apologize if a staff member was less than courteous. We do provide complimentary shuttle service to major theme parks (Sea World, Epcot Center, and Universal Studios) in the Orlando area. We do advise our guests to pre-register at the VIP conceirge for... More 

Las Vegas, Nevada
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 19 April 2014

Husband and I travel all over the world and we really enjoyed this resort. Have nothing bad at all to say about it so ignore the people who reviewed it poorly. We ended up buying a timeshare here because it was a great deal and all the travel perks worked for us because we travel so much, it was worth... More 

Helpful?
1 Thank moonshark7
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for your sharing your response. We feel honored to have you as new Westgate owners! We’re glad you enjoyed you previous stay with us. We look forward to having you back for many vacation memories to come! Sincerely, Idalise More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2014 via mobile

My family and I recently stayed at Westgate for our Universal Studios Vacation and I was pretty disappointed. It seems that Westgate is so preoccupied with their sales pitch, that it leaves little or no room for regular guest to be accommodated appropriately. The staff seems very unaware of basic knowledge of theme parks, or what kind of passes grant... More 

Helpful?
1 Thank Shana B
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you very much for your response. Your feedback will be used for training and development purposes to help improve the overall service that we provide to our guests. We take pride in our exceptional service and will work with them to improve going forward. Please understand that our housekeeping staff works diligently and efficiently to clean all of our... More 

Jacksonville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2014 via mobile

My husband and I went to Westgate to have some much needed R & R _Romance and Relaxation! It was a beautiful resort, with great staff, and luxurious accommodations. I was so pleased, I am now an owner!

Helpful?
1 Thank KishaCurry
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for your response. We’re so happy to hear you enjoyed your stay. It is great to hear our staff was helpful and you enjoyed our “luxurious accommodations”. We hope you come back and visit us soon! Sincerely, Idalise More 

Fort Wayne, Indiana
1 review
Reviewed 17 April 2014

The overall resort is very big and plenty to do with market place and restaurants. The kids and I had a great time visiting all seven of there pools. The location to EVERYTHING without getting on I-4 was a plus; perfect location.

Helpful?
Thank Brian W
WestgateGuestRels, Public Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Welcome back to Westgate Lakes Resort and Spa once again. We are happy to know our location and amenities were one of the prime reasons you choose us for your trip. It’s definitely great that the children were able to enjoy themselves as well. Please think of us as your home away from home. We can’t wait to have you... More 

Grayson, Georgia
2 reviews
Reviewed 17 April 2014

I love this resort! The amenities are wonderful and the staff is very efficient. The grounds are beautiful. I can't wait to go back. I just enjoy walking around. There is so much to do and see. We especially love the huge bathtub.

Helpful?
Thank Donna N
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We value and appreciate your feedback! We’re so happy to hear you enjoyed everything about Westgate Lakes Resort and Spa! It is great to hear you made use of our resort amenities and our staff was able to assist you. We look forward to having you stay with us again soon! Sincerely, Idalise More 

Lawrenceville, Georgia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 April 2014

This is going to be long and detailed. We stayed in a first floor 1 bedroom deluxe villa with the full kitchen & washer/dryer. It was my wife and I and our 4 year old daughter. We could not have asked for more in the room. The jetted whirlpool tub was luxurious after a long day at the parks. The... More 

Helpful?
Thank Paulyanna96
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for taking the time and writing an extensive review. We delighted that you enjoyed so many things about Westgate Lakes Resort and Spa. It is great to hear you made use of our resort amenities such as our shuttle service and pools! We strive hard to provide an ultimate vacation for all of our guests. We... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819-8007
Region: United States > Florida > Central Florida > Orlando
Price Range: RM422 - RM1,080 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Lakes Resort & Spa 4*
Number of rooms: 2000
Reservation Options:
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando
Westgate Lakes Resort & Spa Orlando, Florida
Hotel Style:
#31 Spa Hotel in Orlando
#45 Top resorts Hotel in Orlando
#50 Luxury Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Lakes Resort & Spa staff and other travellers.
239 questions
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Questions? Get answers from Westgate Lakes Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would ask for an end unit. Allows for more windows and neighbors on only one side.”
 of 5 bubbles JesseFuller, 29 Nov 2016 | Read review
“block 4 not too far from main lobby”
 of 5 bubbles caroliney877, 22 Nov 2016 | Read review
“Poor guest service that is not worth a penny!”
 of 5 bubbles Q122LQbonnies, 21 Nov 2016 | Read review
“Our room was 2223B - which was quite a ways to walk to restaurant or main lobby.”
 of 5 bubbles UsaTammer, 19 Nov 2016 | Read review
“They do not offer room requests”
 of 5 bubbles wanderenn, 17 Nov 2016 | Read review
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