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BEST WESTERN Orlando West

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288 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Orlando West
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Showing 256: English reviews
Viera, Florida
Reviewed 4 weeks ago

Incredibly disgusting beds with ripped bed skirts, old hard mattresses and blankets that smell like SARDINES. the bath towels are rags, stiff and grey. Patio doors face highway, loud gathering parties, front desk won't answer the phones, parking is not secured or patroled. Didn't try the breakfast because if the bedrooms are so bad the kitchen can not be any...

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Helpful?
Thank lizcr2001
maurice k, Manager at BEST WESTERN Orlando West, responded to this review

Thank you very much to take time to write the review. I wish that you could let us know your concern during your stay and We could switch you to another room to make your stay more pleasant. I wish that we know which room you stayed in order to improve our service for the future guest.

St Petersburg, United States
Reviewed 13 February 2017

I stay at this hotel when I attend convention at fairgrounds. Very convenient, good clean rooms, great little bar. Breakfast is included (good thing, I wouldn't pay for it if it weren't). This year the door lock almost never worked and I had no shower on the first day (fixed after a lecture from the maintenance man).

Review collected in partnership with Best Western
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Thank David R
Hudson, Florida
Reviewed 31 January 2017

Ok hotel. Rooms were nicely remodled. Wood flooring. More comfortable bedding There was even a shuttle to take us to the stadium and back The owners were arguing about which rooms were empty because they,didn't properly make them They had 1 person checking people in during Pro Bowl..

Review collected in partnership with Best Western
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Thank Pebbles17928
Tampa, FL
Reviewed 30 January 2017

We stayed here to be close to Amway Arena for a concert. Hotel was in a so so area surrounded by high fences. Creepy hotel that needs a lot of work. It would be that bad if it didn't cost $155 per night. People were loud all night. It was hard to get a cab or Uber. They had a...

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Helpful?
Thank MARKATZ
maurice k, Manager at BEST WESTERN Orlando West, responded to this review

I am sorry for the inconvenience and thank you to take time to write the review. We could not find your name in our record. Please let us know which room that you had stayed with us in order to improve our service for the future guests. We take the safety very seriously and we have security camera all over...

Miami, Florida
Reviewed 23 January 2017

The only good thing about this hotel is the location as it is close to downtown and universal studios. There was only 1 shampoo and 1 soap for two people, and there was no toothpaste or any other toiletries. Most of the towels had stains on them, at least half of them. One of the blankets on one of the...

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1Thank Samantha S
maurice k, Manager at BEST WESTERN Orlando West, responded to this review

I am sorry for the inconvenience. our front desk open 24 hrs and we did provide , tooth paste , toiletries , soap & towels at front desk upon your request. I wish that you could let us know the issue.

Carlisle
Reviewed 21 January 2017

This hotel is very clean and the Staff is very friendly and helpful. The restaurant is also very good. We even extended our stay by an additional night. I recommend this hotel to people looking for a nice comfortable, convenient hotel.

Review collected in partnership with Best Western
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Thank Juliette M
London, Canada
Reviewed 8 January 2017

What's to like? The hotel feels secure. I had a room at the very back - the property is fenced all around. Key entry to building, same for room. Standard interior lock and a chain. Very quiet location. The room has been upgraded with new furnishings, floors and a comfortable bed. The bath could use modernization. Check in & out...

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Helpful?
Thank GWMtravels
kris l, General Manager at BEST WESTERN Orlando West, responded to this review

Thank you for reviewing our hotel. It is our top priority to make our guests feel comfortable and secure at all times. Being located right outside of downtown Orlando we understand that heavy traffic can sometimes take away from guests feeling totally relaxed, that is why we have created a bit of an oasis with the way our hotel is...

Crestview, Florida
Reviewed 4 January 2017 via mobile

My family and I stayed here in late December for the Russell Athletic Bowl. The rooms are decent the mattresses on the beds needed to be replaced and the wifi was very poor. The check in needs more clerks especially when the hotel is booked solid because of the game. Check in took almost 40 minutes and the room wasn't...

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Helpful?
Thank Charley1974
kris l, General Manager at BEST WESTERN Orlando West, responded to this review

Thank you for your review on your recent stay with us. I am the new General Manager for the Best Western Hotel and I would like to apologize for not being able to make your stay with as comfortable and relaxing as it should have. Our team is committed to make the needed changes so all our guests receive the...

Shaw AFB, United States
Reviewed 3 January 2017

Hotel had no "special" deal. It is located 1 1/2 miles from a Walmart and very close and offered shuttle services to the college football game. No elevator, and some rooms only have access through hall way (out-side) doors have been removed and entrance is moved to the hall. Have to go all the way around the hall to step...

Review collected in partnership with Best Western
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Helpful?
Thank kennethg427
kris l, General Manager at BEST WESTERN Orlando West, responded to this review

Thank you for your review, I am sorry that your recent stay with us was not 100% satisfactory. Of course our goal is to ensure a pleasant experience for each of our guests. We are continually making changes that will better enhance our guests stay with us, and we will take your review and comments into consideration so we can...

Harrisburg
Reviewed 31 December 2016

Worst experience ever! It's a glorified motel! It definitely serves some people but not for me. Not sure if it belongs in the BW group! I'll never go anywhere near here. It's in an almost rundown part of downtown Orlando. Took me 3 hrs to get a Taxi to the area to get my kids and me out of the...

Review collected in partnership with Best Western
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Helpful?
Thank Olayemi G
kris l, General Manager at BEST WESTERN Orlando West, responded to this review

Thank you for sharing your stay with us. I understand the frustrations that you encountered and our current policies for late arrivals made it feel unwelcoming. As we move ahead we will be making changes that enhance you and our future guests check in experience. It is our goal to offer warm and inviting hospitality. Our entire team is dedicated...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Multilingual Staff
  • Meeting Rooms

Additional Information about BEST WESTERN Orlando West

Address: 2014 W Colonial Dr, Orlando, FL 32804-6908
Region: United States > Florida > Central Florida > Orlando
Price Range: RM372 - RM686 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Orlando West 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Best Western Orlando West Hotel Orlando
Orlando Best Western
BEST WESTERN Orlando West Florida
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Orlando West staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1st floor toward the back of the hotel away from the highway.”
 of 5 bubbles williambM5875FQ, 19 Mar 2017 | Read review
“Find another hotel”
 of 5 bubbles lizcr2001, 22 Feb 2017 | Read review
“find a different hotel”
 of 5 bubbles MARKATZ, 30 Jan 2017 | Read review
“Rooms at the very back may be the quietest.”
 of 5 bubbles GWMtravels, 7 Jan 2017 | Read review
“Unfortunately, party animals in the room across from ours.”
 of 5 bubbles 999michele, 11 Aug 2016 | Read review
5 of 5