Wonderfully comfortable hotel in downtown Orlando. The room had most of the amenities that I wanted, except for a microwave. And I'm sure it's due to labor shortages but service at breakfast was slow - but the food was great. And the staff was very helpful. Views are wonderful too. Walkable to some great restaurants too.
We stayed at this hotel before we started our travels with the family. The dining room was excellent and fairly priced. Good service and good food. The hotel was an excellent choice, but a bit more expensive than we usually pay.
Stayed here since it was the hotel designated for a nearby event. The entire facility is shabby and worn. My premium room had faulty light fixtures, chipped surfaces and was not well cleaned. The pool itself was very nice, but here too the lack of maintenance and cleaning was visible. There were multiple table umbrellas with large tears, trash dumped in the landscaping and damaged safety equipment. In the garage, a lack of trash cans meant piles of trash were near the stairwell doors, and stayed there overnight. The fitness room was under going a flooring replacement and was closed. This was not disclosed at checkin nor posted in the Hilton app or website. For a full service price this stay was a poor value.
Oh hell yeah this place is great! I chose this place because it was fairly close to the Lynx central station and had a very good experience with DoubleTree while in Toronto. I'm pleased to say that this one lived to the same standard while solo traveling The room was great with some amazing views because of its location. The bed was super comfortable, the bathroom was spotless and there was no noise no matter the time One thing is that they did advertise that now you don't get daily housekeeping but rather you have to request it beforehand. I personally have no issues with it because I only use the room to sleep but it's important to mention it because when I was in Miami back in June there was no visible advertisement and took me by surprise. Is still complementary and it seems this is going to be the norm from now on so be sure to remember that This hotel also has a small store to get your mouthwash, pills, snacks, and other stuff, which is super good. There's also a 7-11 like 3 streets down to stack up if needed be Overall, I'm very pleased with my stay. I really recommend it if you're traveling slowly as you can reach the central station in 15 minutes by foot and from there you can check most of Orlando, including the Disney and Universal parks. Also, they give you a cookie when you check-in. What's up with that? For the price, location and experience it's a 5/5 to me…
We were staying here for 1 night before flying out for a family vacation. The day before, I called to make sure our reservation was still good and that there were no issues related to hurricane Ian that had just devastated the state of Florida. I was told everything was good and fine with the premises and our reservation. As we were driving to the hotel, I received a phone call saying they had no AC due to the storm. I was not offered a refund or the chance to find other last minute accommodations. I was offered a $40 food and drink voucher for the bar. We ended up having to check out in the middle of the night because the heat in the room was unbearable and we could not sleep.
Great service from the Valet, great welcoming at the front desk, great service at the market with delicious Starbucks drinks and verity of food grab and go, delicious food at breakfast with a great service. Great cocktails and service at the Bar in the afternoon. The room was very clean and temperature was very nice. All the employees I encountered very welcoming including the management. I will definitely come back to this property.
I spent two nights at the DoubleTree in Downtown Orlando as a result of being mandatorily evacuated due to Hurricane Ian. Most of the other people staying in the hotel were in a similar situation. I felt that the hotel did a good job of dealing with the huge surge of stressed out people. The DoubleTree wasn't our first choice, but when we decided to evacuate to Orlando, many other gulf coast Floridians were making similar choices, and we got turfed to this DoubleTree with a different Hilton property. The location is pretty good. It's close to downtown, close to the Lake Ivanhoe area, and close to I4. There were a bunch of restaurants within walking distance. The parking isn't exactly connected to the hotel, which wouldn't be a problem in non-hurricane situations. There was no valet when we arrived. There were staff available to help with bags, etc., although the person was helping the car in front of me, so I unloaded everything myself (which was fine). My parents were able to check in early for both rooms, and from what I observed in the lobby, they had enough staff that no one was waiting for too long for check in. They were definitely well stocked with bottled water and cookies for everyone checking in. We had two connecting rooms so that my parents could help with the kids and we could pool resources. The rooms have refrigerators which are pretty spacious. The rooms were a bit dated, but the beds were reasonably comfortable (although the pillows could have been more supportive), there was a practical set up of seating, and everything looked clean. Because the hotel was booked to full and because the Hurricane was going to go through Orlando as a tropical storm, there was no standard housekeeping available, but you could request new sheets/towels/amenities to be delivered to your room. I spoke with a bartender, and the Hilton had several employees who stayed in the hotel for the duration of the storm warning and storm to make sure that things were running for guests. I very much appreciated that they kept the kitchen (albeit with a very limited menu) and bar (full bar still available) running and that maintenance was available the whole time. While I didn't love the limited menu at the restaurant, at least we had the option of hot food! The hotel is on the same power grid at the local hospital, so we never lost power. The cable flickered a bit once the winds became strong. The window in my parents' room did spring a leak during the storm, but thankfully the amount of water that came in was manageable with a couple towels. The downstairs cafe and lobby became very waterlogged during the storm. But from a safety perspective, we all came through the storm. And when we elected to check out after two nights instead of the three we booked, the hotel graciously didn't charge us for the final night.…
Booked only to discover an additional $26 parking fee for the garage. Odor in room of citrus was so strong (wonder what was being covered up) Front desk said they changed cleaning products with Covid. Maintenance was not good, and there was white junk on the floor. The desk chair was cracked and old. Do not recommend.
Staying here right now. This hotel is really clean. It is also quiet. The location is excellent but car hire is still a must in Orlando. It is right at the entrance to Universal Studios as the name says. There are bus transfers available. Kennedy Space Centre is less than an hour away. The Premium Outlet Mall is less than 5 mins drive. Disney is about 15 mins drive. I highly recommend this hotel and would stay here again if I came back to Orlando.
I recently attended a conference at this hotel. A thoroughly enjoyable experience. Staff was pleasant, hotel was clean and rooms very spacious. Do not listen to the lame negative reviews here. Upon reading you can picture the people writing - angry at the world, unhappy, entitled and needy. Case point - a negative review because there was nobody around at 4:30 in the morning to hump luggage...so the delicate folks had to, lord have mercy, actually wheel their own luggage from their room!! lol. How about you 1) stop being entitled 2) don't pack like you are going on safari and expect the world to help you move your crap around or 3) pay triple the price and stay at a hotel that will help you with luggage!