Loews Sapphire Falls Resort at Universal Orlando
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#74 of 381 hotels in Orlando
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Travellers' Choice
Step into paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds and in the distance, the calming sounds of steel drums call you to take in the scenic views, ease into island time and let go. The open, curving beach area tempts with its palm trees and glistening pool. Caribbean-themed dining options offer delights for all. Plus you’ll enjoy the exclusive benefits of staying in Universal. Breeze into one of the Universal parks an hour earlier than other guests with Early Park Admission*. Plus, it’s a quick hop from Universal’s hotels to the parks with free water taxis and shuttles. *Requires theme park admission. Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando, and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Parking
Internet
Hot bath
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Poolside bar
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family Resort
Languages Spoken
Spanish
Location
76Somewhat walkable
Grade: 76 out of 100
90Restaurantswithin 1 km
28Attractionswithin 1 km
6601 Adventure Way, Orlando, FL 32819-7602
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Car HireSee all Orlando car hire
6703Reviews691Q+A100Room tips
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First stay At Sapphire Falls Orlando. Was such a pleasant experience from valet and bell service to a beautiful lobby. Our check in was a breeze and our front desk agent was very helpful in placing our families two rooms close together.( I believe his name was Syl ?) the hotel was lovely and had a great vibe open and airy. Smelled great and the spiral staircase made of bricks is truly unique. We dined at Amitista twice, bought items from Dutch Trading co and got room service. Everything was seamless. Diego and Jenna (I believe) were terrific there. The boats were seamless and such a pleasant way to traverse the parks. After staying twice at Portofino, which I love, I think we have a new favorite. The pool area is nice as was the outdoor area with the ping pong tables gave us a great area to sit outside during a thunderstorm while staying dry. We will return. …
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Date of stay: September 2023Trip type: Travelled with family
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Room Tip: Check often for deals, we are annual passholders and visit often.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Hotel's Favourite
A beautiful hotel with superior service. The hotel is exceptionally clean. The beds are comfortable using higher end linens. The restaurants are great with some off the beaten path menu items. But you'll find enough choices to satisfy everyone. There's a giant pool area with cabanas, a bar, and activities. Convenient complimentary water taxi to theme parks and City Walk. Don't skip it. It's an attraction in itself. We were a party of just adults. We felt neither out of place nor overwhelmed with familes. Sapphire Falls is a wonderful theme park resort. We had a perfect stay from check-in to checkout.
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Date of stay: December 2022
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
10 Helpful votes
Helpful
Response from Hotel Manager, General Manager at Loews Sapphire Falls Resort at Universal Orlando
Responded 9 Jan 2023
We greatly appreciate your review from your recent stay at the Loews Sapphire Falls Resort. We appreciate your comments about the beauty and cleanliness of our property. Your compliments on our restaurants are duly noted and will be recognized with the respective chefs and managers. It sounds like your family enjoyed what our pool services have to offer. We hope you are able to enjoy them just as much next time! Thank you again for your review and we hope to welcome you back to the Islands soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just returned from a 7 night stay. Our expectations were high after reading other reviews but we have left feeling a bit flat. Pros: Beautiful hotel, large welcoming lobby Water taxis and walkway to Universal City, stunning view returning at night from both these options Access to other Universal hotels to use pools Lovely staff - asked if we had preferences and gave us a bathtub in our room Rooms are a decent size Lagoon view was stunning from room Pool area large and looked nice Decent small shop for coffee/breakfast etc Cons: Noisy rooms and guests around us, we didn't get a decent sleep any night due to this. Not the hotels fault about other guests being noisy but if the walls were a bit thicker it would block this out a bit more. You can hear everyone passing along in the corridor at all times day and night. There were 2 queen beds in our room but we would have preferred a king bed option instead but this was not available without a massive increase in price which I didn't feel justified opting for this just for a bigger bed in the room. Whilst we felt there were a lot of advantages to staying here such as the water taxi, early entry to universal etc, without a decent nights sleep the whole time this means we would not return in future. It is definitely more suitable for families. …
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Date of stay: September 2023Trip type: Travelled as a couple
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Tremendously positive and helpful staff who handled every question we gave them.Clean and efficiently run with great beds.Food well above standard and a very large pool. Very close to the park so the water taxi was ideal.
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Hereford Cider drinker wrote a review Sept 2023
Leominster, United Kingdom11 contributions5 helpful votes
Stayed for 7 days with the memsahib some 28 years after first visiting Universal from the UK. Our travel agent recommended the hotel on the strength of its daily and very prompt shuttle boat service into city walk for the parks - without a shadow of a doubt that is an absolute no-brainer and it runs until around 0200 most days. The hotel experience fell at the first - no bellhop for our luggage and a one -person check-in desk with a theme park queue. IT problems with the check in card swipe annoyed me even more and then we were left to navigate our own way to our room whilst trying to decipher the Enigma-style 4 digit room number in the vast hotel (house, floor then room if you're interested) Room was completely corporate with plenty of towels and a good ensuite and decent flatscreen TV. Beds were US generous sized and comfy. We did decide that we missed having a balcony though the view over the shuttle boats always had something happening.. Poor in-room internet and even charged for it in the 'business centre' We relied on the Amatista cookhouse for our evening meals but be advised that its official closing is 2200hrs, after that you have to rely on a grab and go in the lobby. Cheapest glass of wine was a shocking 11usd I recall. Pool side (you needed your key card to swipe gate access) was nice with plenty of sunbeds and an enjoyable flume slide for you adventurous kids out there. 24usd for a frozen colada and a cake served by friendly, keen and young staff. The most damning thing about the (premium?)hotel was the lack of concierge knowledge about how to get to the I-ride trolley for the full Orlando tourist experience -they recommended a 14 usd taxi to achieve the trip - see below for our 'gnats chuff' cheap alternative. And that was the main reason why we felt like prisoners in very comfortable and expensive corporate America. Other annoyances in no particular order: security to get onto the water taxi (what would I do ?), room card to get poolside (fair enough i s'pose) keycard failure at Universal partner hotels on I drive, crap internet in room, poor signposting to get to Avis car hire in garage, lack of bellhop on arrival and the general feeling that you are getting rinsed at every opportunity (as stated elsewhere, in-room bottled fiji water is 7.5usd, not complimentary 4.19 at Walgreens). Gnats Chuff guide to access I-ride trolley from universal parks: 1. Go to ground floor of main universal carparks 2. Catch bundled courtesy bus to Universal Endless Summer hotel. 3. Look for stop5 green southbound on I-ride just outside hotel, stop6 on red is 200m walk round the corner opposite Walgreens/KFC 4. Stock up on cheaper bottles of wine at Walgreens or elsewhere on International drive 5. Take wine back to universal hotel using courtesy bus system 'cos you wont be allowed into the park with it. 6. Have a drink on your veranda feeling smug and having saved around 8 bucks per glass. I know i sound miserable but I have come to the conclusion that I have grown out of theme parks, despite the immersive 3D rides being super-impressive and Sapphire Falls having done nothing really wrong apart from no front of house staff on the Monday and poor concierge training.. It felt like a real victory to have broken out onto I-drive for our little sojourn. Our decompression at Cocoa Beach was a much happier story.…
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Date of stay: September 2023Trip type: Travelled as a couple
Value
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Service
Room Tip: check out my gnats chuff tips in main review.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We love staying at Sapphire Falls. It is a wonderful resort. We love their restaurant. Amatista. The staff is so friendly and helpful. We love the water taxi. We would stay there all the time if they had express passes like the 3 higher end resorts. We still stay at Sapphire at least one night every time we go to Universal.
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Thank you Loews Sapphire Falls for a fantastic stay! The staff throughout the hotel are lovely and can't do enough for you. The hotel is clean and bright and any minor problems that occurred were quickly resolved by the hotel staff. They made our family holiday perfect and shall definitely be returning. I can highly recommend this hotel, the staff are so friendly and they give a high standard of service. The hotel has everything you need for a family holiday and then some. The free water taxi to universal and city walks is fantastic and the boat staff and security are fun too. One of the lovely water taxi trips had a fantastic boat ride with everyone singing YMCA on the boat which will forever be a fond memory for my sister and brother in law who got to enjoy that ride. My son and daughter inlaw also made his daughters 13th birthday special by arranging a cake and balloons to be delivered to the hotel room on the morning of her birthday through the concierge and the cake was delicious!!!! Pool view from our hotel window was amazing and the food throughout the hotel is lovely too. Cannot fault this hotel and the staff deserve praise for their service. Thank you and see you all again xx …
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Some may say it's pricey but you get what you pay for and I have never felt like spent too much when I stay here it's why I return time and time again. I highly recommend Sapphire Falls to anyone visiting Universal Orlando.
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
LONG line at check-in, toilet leaked, barking dogs across the hall from our room. The water taxi closed due to weather and the staff was not helpful in directing us to the buses or waking path back to the hotel. We waited about 45 minutes for a bus to talk us back to the hotel. The bus driver was not very friendly. Universal needs to take a few lessons from DISNEY about customer service.
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
I am genuinely so sad to only rate this hotel 3, we have stayed in 4 other Universal hotels and they’ve all been solid 5* stays but unfortunately we would not return to Sapphire Falls, and we would not recommend it to friends. We checked in very early, were given room keys and told we’d get a text at 4pm with our room details. At 4.45pm we were still waiting and had to chase the details up. This meant we missed Stay & Scream for HHN. We paid for a lagoon view room, and while we did get one, it was on the ground floor and not the spectacular view promised at check-in. The room was also surrounded by rooms with dogs and honestly this was our biggest issue. Every morning we were woken by dogs barking, at times this went on for hours. So there was absolutely zero relaxing, lazy mornings for us. I am unsure if all rooms are pet friendly or if we got unlucky being near the pet walk area, but this seriously impacted our enjoyment of the resort. The carpet in the hallway was also covered in yellow stains which we can only assume to have been dog pee. There was one night during our stay where the hotel bar was closed for a private event, only drinks were being served, the quick service was also closed by the time we got back to the hotel and so we tried to order room service, only to be told it would be over an hour. We found this unacceptable given we had no other options. We also had issues several times with the key entry gates & doors not working to access the pool area or the corridor where our room was, which meant every-time we left or entered the hotel we had to go via the main lobby. This was not an issue with our keys but with the scan system, we never had any issues with our room door. So overall I’d say we had quite a negative experience. On the surface it’s a beautiful hotel, but look closer and it’s just not worth the additional cost compared to Aventura or Cabana Bay.…
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
PRICE RANGE
US$235 - US$334 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaCentral FloridaOrlandoFlorida Center
NUMBER OF ROOMS
1000
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Claim Your ListingLOEWS SAPPHIRE FALLS RESORT AT UNIVERSAL ORLANDO: UPDATED 2023 Reviews, Price Comparison and 3,775 Photos (Florida) - Tripadvisor
Frequently Asked Questions about Loews Sapphire Falls Resort at Universal Orlando
Which popular attractions are close to Loews Sapphire Falls Resort at Universal Orlando?
Nearby attractions include Universal's Islands of Adventure (0.7 km), Congo River Golf (1.1 km), and Hollywood Drive-in Golf (1.0 km).
What are some of the property amenities at Loews Sapphire Falls Resort at Universal Orlando?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Loews Sapphire Falls Resort at Universal Orlando?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Loews Sapphire Falls Resort at Universal Orlando?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Loews Sapphire Falls Resort at Universal Orlando?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Loews Sapphire Falls Resort at Universal Orlando?
Conveniently located restaurants include Strong Water Tavern, Bubba Gump Shrimp Co., and Cold Stone Creamery.
Are there opportunities to exercise at Loews Sapphire Falls Resort at Universal Orlando?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Loews Sapphire Falls Resort at Universal Orlando have an airport shuttle?
Yes, Loews Sapphire Falls Resort at Universal Orlando offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Loews Sapphire Falls Resort at Universal Orlando?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Loews Sapphire Falls Resort at Universal Orlando?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Loews Sapphire Falls Resort at Universal Orlando offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.