Well located near Universal. Shuttles to the park. Not many dining options. Clean rooms and hotel areas. Good service overall. Good onsite parking. Conference space was very good. I would stay here again.
The overall stay was phenomenal, the hotel was stunning, the amenities were wonderful, and the staff were the kindest we’ve ever experienced; however, we told the food staff that we have major gluten allergies and still suffered a terrible outbreak after ordering the Gluten-Free flatbreads from Amatista. Another major downside was that parking garage charged us $96 for a one night stay, which is incredibly disappointing. We would love to return in the future, but would definitely reconsider the meal options and parking situation.
Awesome amenities, pool, and very good service. My family really enjoyed this hotel and I found the room to be an upgrade over the rooms at Porofino. The pool area was a lot of fun for the kids with a water slide, games, and pool-side dining. The sunscreen, life jackets and pool toys were great too. I would definitely return and highly recommend. Laundry facilities came in handy as well.
Staff was extremely helpful, friendly, and knowledgeable! Resort was very clean, open, and welcoming! Will definitely stay here again! The pool was very relaxing and amenities were plentiful. Very clean gym with a lot of machines to choose from.
The main thing wrong with my stay was the water pressure which was abysmal. I have felt rain drops with more water pressure, it's like the faucets didn't even work. How am I supposed to get the soap off or thoroughly bathe? Probably a health hazard to be honest. I have found that all Loews properties suffer from maintenance issues like this and it varies room by room. Beds and pillows could be higher quality. Turn down service should turn down beds too. It's a big place. Cold brew at the cafe was disgusting I couldn't drink it. And I heard of a terrible theft that occurred during our conference that pointed to hotel staff committing the crime, be careful. Some of the pool slides and water areas were closed/drained for some reason.
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