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Crowne Plaza Orlando Downtown

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#146 of 335 Hotels in Orlando
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Crowne Plaza Orlando Downtown
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758 Reviews from our TripAdvisor Community

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Tampa, Florida
Reviewed 3 days ago NEW

Check in easy and quick! Props to Geraldo, he was pleasant and professional at the same time. Room was ok... I'd love to say fantastic, but it wasn't. Upon entrance it reeked of Clorox. It was a dark room which felt very "damp." I almost thought about changing hotels but it was late and my kids were going to the...

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Thank Agent0348SP
Vancouver, Canada
Reviewed 3 days ago NEW

Stayed at this hotel for a wedding. Rooms were spacious as was the bathroom. Location is a bit strange as the highway runs right beside the hotel. There is a balcony however the doors don't open. For the rooms that face north, it remains quite dark most of the day. Shuttle was great to have, but i felt there wasn't...

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Thank Westcst
Roberto B, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We do hope you give us another chance as we will definitely...

Reviewed 3 days ago NEW

Convenient location in Downtown. Very nice and comfortable room. Nice breakfast area and bar . Staff very friendly and service oriented. Very quiet area . very close to all points of interest. Excellent coffee Highly recommended

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Thank oscar n
Roberto B, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Guest, I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future. Sincerely,

Tallahassee, Florida
Reviewed 3 days ago NEW

The staff was so helpful and welcoming and everything was spotlessly clean! The accommodations, room layout and check in process was great as well. I will definitely be staying here again for future business in Orlando!

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Thank amandawV1083OC
Roberto B, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon. Sincerely,

Tampa, Fl
Reviewed 4 days ago NEWvia mobile

Just spent a weekend to attend a wedding. Upon arrival I was very worried about the location of this property since our plan was to relax and walk around enjoying the area. Starting with the bellman greeting us as we drove up to the hotel to the multiple housekeepers we met throughout the hotel, everyone was happy and friendly and...

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Helpful?
Thank TampaAbuela
Roberto B, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Guest, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let the shuttle crew know that then made an impact during your stay. We hope to welcome you back to the hotel soon!...

Reviewed 4 days ago NEWvia mobile

I absolutely loved the staff and the environment of this hotel!! The room was soooo clean and cute. The soaps were awesome, the towels plush and the bed was like sleeping on a cloud!! Breakfast was awesome and Mildred totally went out of her way for us! Thank you Crown! :)

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Helpful?
Thank Jordan M
Roberto B, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Guest, Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area. Sincerely,

Reviewed 5 days ago NEWvia mobile

Geraldo at the front desk is an amazing person and is very honest. He goes out of his way to make sure my stay was as pleasant. At no time I felt as if I was a customer when he spoke to me. He made sure my needs was met and exceeded. I stayed here previously and I had some...

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Thank Leslie R
Management response:

Wow! We appreciate the feedback, it is our teams passion to not only meet but exceed guest expectations! This will definitely be share with the department heads and will serve as an example to continue delivering that "WOW", factor to each and every guest!

Atlanta, Georgia
Reviewed 5 days ago NEWvia mobile

I gave this 4 stars. What stood out on our visit was how management handled a housekeeping issue. On arrival we found a previous customers dirty laundry in the closet. We called and they removed it. No problem. Later when we went to shower it was obvious they did not pau attention to the shower curtain as it was covered...

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Helpful?
Thank steve k
Roberto B, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of...

Florida
Reviewed 6 days ago NEWvia mobile

I frequent this hotel for business and actually look forward to seeing all the smiling faces of the staff. The minute you pull up all the valet guys are so friendly (Bomo, Richard, Filipe, Dominique and Craig) what a great group! Happy hour is always fantastic with Savannah, John, Marilyn and Suzy . Then to top it off breakfast with...

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Thank CLT0101
Management response:

Wow! This is the what we love to hear! Our staff takes pride in every aspect of their jobs and to hear that it makes a guest's day is what makes it all worth it! We will definitely share with our staff so that we may continue to wow you! We hope to see you very soon!

PALM COAST
Reviewed 1 week ago

My stay was short and sweet. Everyone was great from the valet who greeted me and my family at the door. I wish I could remember the front desk attendant but she was very engaging in conversation. The room was great. Besides the construction I would come back and stay.

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Thank Moagu099
Management response:

We appreciate you taking the time out to let us know how we are doing! Our staff takes great pleasure in making sure that our guests needs are not only met but exceeded! We hope to see you soon!

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Experience the Crowne Plaza Orlando Downtown, the newest choice among downtown Orlando hotels. Located off I-4 in downtown Orlando, this address provides easy access to everything to see and do in Orlando. The urban, chic Crowne Plaza Orlando Downtown is walking distance to downtown's impressive entertainment venues such as Amway Center home of Orlando Magic, the Dr. Phillips Center for the Performing Arts, 6 miles from Universal Studios, Sea World Orlando and 15 miles from Walt Disney World Theme Parks. The Crowne Plaza Orlando Downtown is 4 miles from Orlando Executive Airport (ORL), fabulous shopping, and a vast array of restaurants and nightclubs. We are only 13 miles from Orlando International Airport (MCO) and 10 miles to the Orange County Convention Center, Daytona 500 is only 48 miles away, and we are only blocks from Camping World Stadium home of the Russell Athletic Bowl, AutoNation Cure Bowl, and the Florida Classic. Known as The Place to Meet, the Crowne Plaza Orlando Downtown Hotel is a premier venue for meetings and groups, and is located close to industry leaders such as Sun Trust, Wells Fargo, HD Supply, Orange County Courthouse, FAMU Law School, and Orlando Regional Medical Center. We are proud to be a Green Lodging hotel and our dedicated team of professionals look forward to providing the ultimate in service. We are a 100% non-smoking hotel. ... more   less 

Additional Information about Crowne Plaza Orlando Downtown

Address: 304 W Colonial Dr, Orlando, FL 32801-1132
Region: United States > Florida > Central Florida > Orlando
Price Range: RM490 - RM867 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Orlando Downtown 3.5*
Number of rooms: 227
Reservation Options:
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Also Known As:
Crowne Plaza Orlando Downtown Hotel Orlando
Holiday Inn Orlando
Crowne Plaza Orlando Downtown Florida
Hotel Style:
#10 Green Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Orlando Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Orlando Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The western style bathroom doors in the suite ”
Moagu099, 20 Apr 2017 | Read review
“Didn't like that the balcony doors did not open for fresh air. Consider.”
779jariusw, 19 Apr 2017 | Read review
“Try to stay higher up away form the noise of the"I ""4" freeway construction outside. Once inside your room, it is totally quiet. Be prepared for the daily parking costs.”
tp943, 14 Apr 2017 | Read review
“Double suite~ NICE!”
barbieo592, 2 Apr 2017 | Read review
“Ask for a room on a high floor.”
LimaBravoWhiskey, 22 Mar 2017 | Read review
5 of 5