Crowne Plaza Orlando-Downtown
304 W Colonial Dr, Orlando, FL 32801-1132
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About
#118 of 381 hotels in Orlando
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Perfect for business or vacation travel, come experience the Crowne Plaza Orlando Downtown. Located in beautiful downtown Orlando the hotel provides easy access to all area businesses and entertainment venues. Catching a show or sporting event at the Amway Arena, Dr. Phillips Center for the Performing Arts or the Amway Center? Enjoy a meal at our Bite Bistro and Wine Bar and then take advantage of our free shuttle within 3 miles of the hotel. The hotel provides complimentary wifi, fitness center, pool and spa.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Patio
Kids stay free
Valet parking
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Shallow end in pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Vending machine
Raquetball offsite
Tennis court offsite
Walking tours
Children's television networks
Highchairs available
Free shuttle or taxi services
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, Spanish, Portuguese
Location
69Somewhat walkable
Grade: 69 out of 100
45Restaurantswithin 1 km
8Attractionswithin 1 km
Contact
304 W Colonial Dr, Orlando, FL 32801-1132
Getting there
Lynx Central StationOrlando Sunrail7 min
Church St StationOrlando Sunrail17 min
Car HireSee all Orlando car hire
1128Reviews32Q+A100Room tips
Reviews
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Most Recent
Maria my house keeper provided excellent service. She was very helpful.. I stay in room 602 and she provided me with great service.. I had a great time.. loved my stay enjoyed it very much will definitely be going back again
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
When calling for breakfast I spoke with Bia Villalobos and she informed us of all the endless possibilities there were available to us and said to ask for her when we arrived and she would take Care of us. I’d have to say that was the most helpful waitress I’ve ever had for breakfast. Very accommodating and concerned for any extra little extra detail that would make our experience the most pleasurable. Five out of five star rating for us and we shall visit again. Thank you Bia
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Good location, paid self parking, the breakfast buffet was good. I like windows, however, my room, and possibly none at this hotel had. Instead, there was a door with lattice, that could be unhooked and provided some daylight. The bathroom was clean.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great service!!! Friendly staff!! I definitely stay again, thanks to Bianca for a friendly and excellent service!! Great breakfast Buffett. Rooms are spacious and clean!! Bathrooms are amazing with separate bath tub and shower. Thanks!!
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel is in a sketchy area and not a good place to go outside and walk around. It is actually difficult to get into the hotel due to construction fencing around the entire block. The room was decent, the bed was comfortable, and it was quiet for the most part. Some people need to remember to use their inside voice in the hallways, especially late at night. Dinner was decent at the hotel restaurant and breakfast was good. The room was $432 for a Sunday night due to the Electric Dance Carnival in town. This price gouging is really bad and needs to be called out.
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Date of stay: November 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I enjoyed my stay. Since I pulled in to the hotel the valet gentleman out there is greeting me with smile and i feel so welcoming also the ladies at front desk is really nice and thanks Maria M. for cleaning my room daily. You did an amazing job. Hotel is in good location but it a little old. Thats not a big deal for me. I will be back for sure.
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Date of stay: October 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My daughter and I stayed here last week for a conference. The room was nice and we loved Maria our cleaning lady Maria. She deserves employee of the year! She treated the room with so much detail and enthusiasm. Now for the not so good. My daughter had a package that had to be delivered. She mentioned this to the front desk numerous times. Upon arrival of said package, the front desk staff declined the package and returned it to sender! Their reason for this incompetence was they said that my daughter canceled her stay while she had been checked in for 2 days! The 3rd and last reason we reason that pushed us over the edge happened when I was sitting in the designated smoking area playing my iPad in the evening I was suddenly screamed at by one of the security staff. He yelled to let him see my room card! When I did he yelled to get out of there. I walked to the valet out front to get away from the security and the security guy was right behind me and demanded to see my room key again! I was appalled to say the least. The next morning when I went down to get the free breakfast which I was billed for I told one of the workers about my experience the night before, they said “ it was probably because there a homeless encampment behind the hotel!” That was it for us. …… Another excellent employee was Bea from breakfast service. She went above and beyond for me!…
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Both Dee and Onielson who work the front desk were phenomenal! Every time we needed something, they were very prompt and friendly. They kept an amazing demeanor our whole visit. Couldn't say enough positive things about them ! Amazing customer service !
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My experience - this was supposed to be a quick weekend trip to relax and enjoy. The hotel room had been paid for in advance when reservations were made. Upon our arrival that first night, we drove up and we mentioned to valet parking staff that we were checking in. He asked if we had reservations because they were completely booked. We said yes and stated that we would be self parking. Once we arrived to front desk, I could tell that there was something wrong because the staff member looked overwhelmed when I told him I was checking in. He asked for my ID and took about a good 15-20 minutes to tell us about our room/stay for 2 nights. Since they were overbooked, he put is up in the Presidential Suite for the night. However, there was a wedding party that would be coming in and they needed that room the next day. So I would need to talk to a manager on staff the next morning at around 11am-12pm, to see about my actual room for night 2. At this point it was almost midnight and so I said ok. The suite was nice but it was a really awful inconvenience to us because the next day we were forced to alter our plans for the one full day we had in town, just to stick around the hotel and wait to see if we could get our room. At around 11am we were told that it would be a few hours before a room would be available. We were not able to unpack anything and instead took our bags back with us to the car and went to eat and waited for a call to let us know we could come back. We had to do stuff nearby and then returned to “check-in” again so that we could go to our actual room and leave our bags. Our room was clean and comfy but we could barely get any sleep that night because from 1am to about 3:30am there was constant noise in hallway and rooms nearby. People with music in hallway and singing. The experience just not great and we will most likely not be back to this hotel. Pros: Hotel is within a couple of miles/driving distance of nice shops and restaurants. The front desk staff member that helped us first night and the parking staff was friendly and helpful. Clean rooms. Cons: Not a nice area of downtown Orlando for walking. They had overbooked rooms for our stay. During my check out I asked to speak with a manager and was told he was arriving later and that he would call me. I’ve not heard back.…
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We have stayed here numerous times. However we were greatly disappointed this time. The suite was very large and consisted of two rooms. The living room kitchen combo was very comfortable. It had a really big granite island between the kitchen and living room. The kitchen cabinets were empty. There was no stove but the room had a micro, dishwasher and small refrig. Again there were no dishes, utensils, cleaning items, etc. The bed and bedding were clean and comfortable. The bathroom was large with a tub, a separate walk in shower and nice vanity. I did not like the swinging doors to the bathroom as there was no privacy. I also did not like the opening between the bedroom and bath that had no glass but louvered shutters. This was a problem when one tried to be quiet while using the bathroom in the middle of the night. So why did I give it two stars? If you want a hot shower in the morning, u r out of luck. While there was hot water for an evening shower, there was no hot water in the morning. The sink likewise did not have hot water in the morning. This happened both mornings we were there. The hotel gave us two free breakfasts but it did not make up for the inability to properly wash up in the morning. After not being able to shower, my partner tried to make coffee but the coffee machine did not work. We then went down to the breakfast buffet which was abbreviated compared to their prior buffets. The cost was 18 dollars. In the past, there was an omelet station. There was no such station. There were scrambled eggs, bacon, potato cubes that tasted like they were made from frozen potatoes and some type of open face sandwich. There was oatmeal, a few pastries and bread and a few apples. There was no fruit salad. There were little pancakes that were not freshly made. I gave two stars because if u don’t have hot water and pay a large sum for the hotel, the hotel is a bust. We will be looking elsewhere to stay when we return to Orlando. I would also like to add that u would never know there was a pandemic at this hotel. I did not see staff or mist guests west a mask or social distance. It was business as usual. (We wore Mask’s as a courtesy to others).…
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Date of stay: March 2022
Cleanliness
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$171 - US$209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza orlando downtown hotel orlando, holiday inn orlando
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
227
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Claim Your ListingCROWNE PLAZA ORLANDO-DOWNTOWN: UPDATED 2023 Hotel Reviews, Price Comparison and 597 Photos (Florida) - Tripadvisor
Frequently Asked Questions about Crowne Plaza Orlando-Downtown
Which popular attractions are close to Crowne Plaza Orlando-Downtown?
Nearby attractions include Downtown Orlando (1.2 km), The Orange County Regional History Center (1.2 km), and Thornton Park (1.1 km).
What are some of the property amenities at Crowne Plaza Orlando-Downtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Orlando-Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Orlando-Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Orlando-Downtown?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to Crowne Plaza Orlando-Downtown?
Conveniently located restaurants include Gringos Locos Downtown, Tin & Taco, and Beth's Burger Bar.
Are there opportunities to exercise at Crowne Plaza Orlando-Downtown?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Crowne Plaza Orlando-Downtown have an airport shuttle?
Yes, Crowne Plaza Orlando-Downtown offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Crowne Plaza Orlando-Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Orlando-Downtown?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Crowne Plaza Orlando-Downtown?
Many travellers enjoy visiting City Hall (1.7 km) and Jack Kerouac House (1.6 km).