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Hilton Garden Inn Palm Beach Gardens

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Hilton Garden Inn Palm Beach Gardens
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819 Reviews from our TripAdvisor Community

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Showing 789: English reviews
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Ozark, Missouri
Reviewed 2 days ago NEWvia mobile

We stayed 4 nights in this hotel. We were in the area for Spring Training. The lobby is very nice and feels upscale. The rooms are average. The only thing we could see out of our window was a giant air conditioner on the roof of the second floor. We did ask for a room change and they said one...

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Helpful?
Thank MOblessed
Wilmington, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 9 January 2017 via mobile

My wife and I were scheduled to fly to West Palm Beach and stay at this hotel. We had spoken with Jennifer at the front desk and she had arranged for us to be upgraded to a deluxe suite as Hilton diamond members. The night before our travel we were notified that our flight was cancelled due to a snow...

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Thank William H
About Hotel's Favourite Review
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you for reviewing your stay. I am glad to hear you were able to make it, and that we were still able to accommodate you after your long drive. It is nice to hear that you enjoyed our property, and location. I will make sure Nancy and Jennifer get your comments; it is greatly appreciated. We hope to see...

oakland county michigan
Reviewed 2 days ago NEW

I stayed here recently and the hotel was easy to find late at night. The staff was friendly and helpful. Rooms are quiet and the workout room was very nice. Nice breakfast including made to order omelettes.

Review collected in partnership with Hilton Garden Inn
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Thank donutsfamily
Yonkers, United States
Reviewed 3 days ago NEW

The hotel is very welcoming from the décor and cleanliness of the lobby to the cleanliness and comfort of the room. The staff members are friendly and are very helpful in everyway. Breakfast is a treat, with both hot and cold items in a buffet setting. From French Toast to Omelets the way you would want it, there are many...

Review collected in partnership with Hilton Garden Inn
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Thank Madeline M
Reviewed 3 days ago NEW

Very nice hotel. Walking distance to gardens mall, Legacy Place, Downtown Gardens. So great without a car if these are your needs. If you want to do the beach, you need a car. The lobby was very clean and lovely looking. Staff at lobby, housekeeping and bar were all very polite and welcoming.

Review collected in partnership with Hilton Garden Inn
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Thank Joanne M
West Palm Beach, United States
Reviewed 4 days ago NEW

The staff were very pleasant and helpful in every step of the way. We went for my friends wedding, and we decided to spend the night. The value was a bit pricey for one night, but the stay was great. Marcella and Michael, you guys rock!

Review collected in partnership with Hilton Garden Inn
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Thank 70sherylt
Reviewed 5 days ago NEWvia mobile

It's a Garden Inn and entirely consistent with the Hilton sub-brand niche. Hotel is well located to walk out for food and entertainment, and easy to get to from I-95. Reception has been exceptionally helpful and friendly both times I've visited and staff as a whole are thoughtful and attentive. Only minor issue is that this can be a busy...

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Helpful?
Thank Christian H
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you Christian for the great review. Congratulations again for being our VIP of the Day! I am happy to hear that you've had a great experience the last couple stays. We are very busy this time of year with Spring Training and the boat show going on, but I hope this hasn't inconvenienced you in any way. Please come...

Fairfax County, Virginia
Reviewed 5 days ago NEW

This hotel is a well maintained facility in what looks to be planned development stretching along PGA Boulevard. The hotel is a block off PGA Boulevard, between a restaurant complex and an enclosed mall; there's lots of retail along PGA Boulevard tastefully tucked away from the street. There's a footbridge across the lake to the restaurant complex. It's also very...

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Thank Sammy873
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you Sammy for the great review. It is great to hear that you had such a wonderful stay. I will make sure Martha is made aware of your comments; they are greatly appreciated. Also, I hope your team had a good spring training. Please come visit us again on your next trip to Palm Beach Gardens. From, Michael Wright...

KC
Reviewed 6 days ago NEW

I have stayed here many, many times for business and vacation. Love the service, parking, location and the staff. The "poor' rating is due to the beds. They are the worst. The 'sleep system/number' function doesn't work properly no matter what you do. The instructions provided by the front desk don't work either. The end result is a large divot...

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Thank SheridanKc
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. I can assure you that we are currently working on the issue that you experienced, and I sincerely apologize that the mattress was not up to par....

Orlando, Florida, United States
Reviewed 6 days ago NEW

While the convenience to the local open-air mall, with dining, shopping, and movies is certainly a strong point, this property ranks as "avoid". The service was abysmal, starting at check-in [which is announced as 3 pm], when myself, and three other guests were told "rooms not ready" at 3 pm, thereafter having the front desk staff argue about it. And...

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Helpful?
Thank Albert S
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Garden Inn Palm Beach Gardens offers great access to Downtown at the Gardens and the Gardens Mall. Perfect for your trips to Palm Beach County. Offering complimentary high-speed internet, a microwave and refrigerator included in all rooms, 24 hour Precor fitness center, 24 hour business center, Great American Grill serving breakfast and dinner, a lobby bar and a heated pool. ... more   less 

Additional Information about Hilton Garden Inn Palm Beach Gardens

Address: 3505 Kyoto Gardens Dr, Palm Beach Gardens, FL 33410-2766
Region: United States > Florida > Palm Beach Gardens
Price Range: RM518 - RM1,749 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Palm Beach Gardens 3*
Number of rooms: 175
Reservation Options:
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Also Known As:
Hilton Garden Inn Palm Beach Gardens Hotel Palm Beach Gardens
Hotel Style:
#2 Romantic Hotel in Palm Beach Gardens
#3 Family Hotel in Palm Beach Gardens
#3 Business Hotel in Palm Beach Gardens
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Palm Beach Gardens staff and other travellers.
12 questions
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4 months ago
Bowling Green, Kentucky
West Palm Beach, Florida
2 months ago

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Questions? Get answers from Hilton Garden Inn Palm Beach Gardens staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We found the uppoer rooms overlooking the lake to be very quite. You can select your room on the app during online checkin.”
 of 5 bubbles Sammy873, 22 Mar 2017 | Read review
“ask for a regular mattress and lake view”
 of 5 bubbles SheridanKc, 21 Mar 2017 | Read review
“High Floor”
 of 5 bubbles AlbertS572, 21 Mar 2017 | Read review
“Ask about the beds - ours was VERY Hard!”
 of 5 bubbles MarcDfromATL, 15 Feb 2017 | Read review
“Prices rise in season, December through May.”
 of 5 bubbles 684feliciab, 17 Jan 2017 | Read review
5 of 5