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Hilton Garden Inn Palm Beach Gardens

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Hilton Garden Inn Palm Beach Gardens
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820 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Palm Beach Gardens
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Showing 790: English reviews
Orlando, Florida, United States
Reviewed 6 days ago NEW

While the convenience to the local open-air mall, with dining, shopping, and movies is certainly a strong point, this property ranks as "avoid". The service was abysmal, starting at check-in [which is announced as 3 pm], when myself, and three other guests were told "rooms not ready" at 3 pm, thereafter having the front desk staff argue about it. And...

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Helpful?
Thank Albert S
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

West Palm Beach, Florida
Reviewed 1 week ago

This hotel is by far the cleanest hotel I've ever stayed at. Also very convenient to shopping and restaurants. The staff at this hotel is by far the friendliest and consistent every time I return to this property.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Sasithorn B
Charleston, South Carolina
Reviewed 1 week ago via mobile

We were very happy with this location mostly due to it's proximity to shops, food and entertainment at Downtown at the Gardens. The room itself was fine but the sheets were kinda stiff and itchy. Overall, probably the best stay in Palm Beach Gardens but not the best HGI I've stayed at.

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Helpful?
Thank BARNETTL1984
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you for taking the time to reveiw your stay! I am happy to hear that you had a good stay with us in Palm Beach Gardens. I am sorry to hear about the sheets, and I will make sure this is addressed by our housekeeping department. We hope to see you again soon. From, Michael Wright Assistant Front Office...

Palm Beach Gardens, United States
Reviewed 1 week ago

I was assigned room 227 and when I opened the curtains I was staring at a gigantic air conditioning unit that serviced the whole hotel. It was not only an eyesore but it blocked out the light almost entirely. There were several rooms along this row that had to be affected by the units. Demand to get a room on...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank H8036XVpaulf
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you for taking the time to review your recent stay with us. I am sorry to hear that you did not enjoy your guest room. We do not mind relocating guests if they are upset about the room location. I hope that we will see you again, and that you will have a better experience next time. From, Michael...

Chicago, Illinois
Reviewed 1 week ago

Stayed for 1 night in March 2017 for a business trip. Great location and nice hotel that backs to a big lake. Room was clean and well furnished and the breakfast buffet was excellent. The made to order omelet was really well prepared and not oily at all. Will stay here again if I return to the area.

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Helpful?
Thank Mahir G
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you Mahir for the review. I am happy to hear that you had a great experience with us, and were able to enjoy our breakfast buffet, and surrounding location! From, Michael Wright Assistant Front Office Manager

Middletown, Delaware
Reviewed 1 week ago

enjoyed my stay. great location. great restaurants and shops in the area. would stay there again. great customer service. and loved the Florida Weather. if ur in the area I would give this hotel a try.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Tonya L
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you Tonya for reviewing your stay. I am glad to hear that you enjoyed your stay, and our location to Downtown at the Gardens. We hope to see you again! From, Michael Wright Assistant Front Office Manager

mamaroneck, United States
Reviewed 1 week ago

Accommodations were excellent . I enjoyed my stay. I came for a wedding and had a great time. I had a chance to stay by the pool and use all of the amenities that the hotel had to offer. It was close to the beach and shopping was near by. Hotel was very clean and the staff could not have...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank lisakS7414FN
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you for the great review! It is nice to hear you had a great time, and were able to enjoy all our amenities. We hope you come visit Palm Beach Gardens soon! From, Michael Wright Assistant Front Office Manager

Palm Beach Gardens, United States
Reviewed 3 weeks ago

Hotel staff is amazingly helpful and friendly, rooms are very clean and welcoming, I highly recommend this hotel to everyone. We dealt with Bendou the catering manager and she is an asset to the organizations. As well ast customer service agent Alex that went above and beyond for us..Bravo Zulu to your team.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 536audit
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you so much for the great review! I am glad to hear you had such a wonderful stay. I will make sure your comments are passed along to Bendou and Alex. We hope to see you again soon. From, Michael Wright Assistant Front Office Manager

Sunrise, Florida
Reviewed 3 weeks ago

Quality stay.Excellent location.Can walk to shops and restaurants via a pleasant lakeside walk.Stay really attentive.Felt like a valued customer.Would definitely stay here again.Really enjoyed the breakfast

Review collected in partnership with Hilton Garden Inn
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Thank Ann E
Morris Plains, United States
Reviewed 4 weeks ago

The staff that I interacted with during my last stay was all courteous and helpful. Everyone from the front desk to the restaurant and bar were all very friendly and helpful and that makes a huge difference in your stay.

Review collected in partnership with Hilton Garden Inn
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Thank marycI2040MD

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Garden Inn Palm Beach Gardens offers great access to Downtown at the Gardens and the Gardens Mall. Perfect for your trips to Palm Beach County. Offering complimentary high-speed internet, a microwave and refrigerator included in all rooms, 24 hour Precor fitness center, 24 hour business center, Great American Grill serving breakfast and dinner, a lobby bar and a heated pool. ... more   less 

Additional Information about Hilton Garden Inn Palm Beach Gardens

Address: 3505 Kyoto Gardens Dr, Palm Beach Gardens, FL 33410-2766
Region: United States > Florida > Palm Beach Gardens
Price Range: RM518 - RM1,749 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Palm Beach Gardens 3*
Number of rooms: 175
Reservation Options:
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Also Known As:
Hilton Garden Inn Palm Beach Gardens Hotel Palm Beach Gardens
Hotel Style:
#2 Romantic Hotel in Palm Beach Gardens
#3 Business Hotel in Palm Beach Gardens
#3 Family Hotel in Palm Beach Gardens
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Palm Beach Gardens staff and other travellers.
12 questions
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4 months ago
Bowling Green, Kentucky
West Palm Beach, Florida
2 months ago

See all questions (12)

Questions? Get answers from Hilton Garden Inn Palm Beach Gardens staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We found the uppoer rooms overlooking the lake to be very quite. You can select your room on the app during online checkin.”
 of 5 bubbles Sammy873, 22 Mar 2017 | Read review
“ask for a regular mattress and lake view”
 of 5 bubbles SheridanKc, 21 Mar 2017 | Read review
“High Floor”
 of 5 bubbles AlbertS572, 21 Mar 2017 | Read review
“Ask about the beds - ours was VERY Hard!”
 of 5 bubbles MarcDfromATL, 15 Feb 2017 | Read review
“Prices rise in season, December through May.”
 of 5 bubbles 684feliciab, 17 Jan 2017 | Read review
5 of 5