Comfort Inn & Suites Panama City Mall
Comfort Inn & Suites Panama City Mall
2317 Jenks Ave, Panama City, FL 32405-4301
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Avg. RM 356 /night, 3/19 - 3/20
RM 422
per night
RM 380
per night
RM 338
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#14 of 32 hotels in Panama City
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Family Friendly, but with a few honeymoon Jacuzzi suites for those who want privacy.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Business Centre with Internet Access
Meeting rooms
Spa
Parking
Wifi
Sauna
Outdoor pool
Breakfast available
Baggage storage
24-hour front desk
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Quiet
Languages Spoken
English
Location
2317 Jenks Ave, Panama City, FL 32405-4301
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 55 out of 100
55
Northwest Florida Beaches Intl Airport
21.1 km•
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Car Hire
40 Restaurants
within 1 kilometer
3 Attractions
within 1 kilometer
Reviews
Traveller rating
- 54
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- 6
- 16
- 22
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Detailed Reviews
My son and I stayed here for three nights during Memorial Day weekend (May 2020). The rooms were dated but clean, and were a good value for the price. It was disappointing that "due to Covid" they had no breakfast at all -- many hotels do a Grab & Go breakfast with wrapped pastries and coffee available. Luckily, there is a Dunkin' Donuts right around the corner, so we were able to get a quick bite on our way to Panama City Beach.
This hotel is very convenient for scuba and snorkeling at PCB. It only took about 10 minutes to get to our dive shop, and just a little longer to the marina or St. Andrews Park for snorkeling. I would stay here again for a dive trip.
This hotel is very convenient for scuba and snorkeling at PCB. It only took about 10 minutes to get to our dive shop, and just a little longer to the marina or St. Andrews Park for snorkeling. I would stay here again for a dive trip.
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Date of stay: May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A good value for the price. The staff was very helpful and would stay again at this hotel when we returned to the area. Also, would recommend this hotel to family and friends. The room was clean. The bed very comfortable. Not a large facility, so rent early in the afternoon to secure an overnight stay.
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Date of stay: March 2016Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice hotel in good condition with friendly staff. WiFi worked great! It wasn't as close as we would've liked to Panama city Beach, but I guess that's why it was more affordable. Regardless the area seemd safe and it was quet.
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Date of stay: July 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from com4tinnsuitesp, Manager at Comfort Inn & Suites Panama City Mall
Responded 11 Aug 2017
Thank you for the kind words.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
My stay was great. We came down for a Couples Trip and Donna (front desk agent) was awesome. She made special accommodations to make sure that our stay was great one. From helping my out as far as my room placements and even suggesting a few places to go!!! She was an absolute pleasure! The breakfast was a plus. The bed was very comfortable. I would definitely stay at this establishment again.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I paid $200 for bed and shower and got no shower because there was no hot water after hours of trying. Two employees gave me reasons that they were full and end rooms don't get hot water easily. The manager wouldn't return my call after many days so I called corporate and they called hotel for me. I called back and busted the typical excuses that manager is busy. I insisted the manager come to phone. James told me he was busy and wasn't interested in hearing me out. He told me I was only person ever to complain about hot water and when I told him what his own employees told me he said they were confused. James Hurst is arrogant and directly lied to me.He wasn't interested in customer service and hung up once after saying, "have a nice day." I will never stay in Choice Hotels again. Corporate promised to have supervisor call me back and never did. Oh, and there were hairs in the tub.
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Date of stay: July 2021Trip type: Travelled on business
Rooms
Service
Sleep Quality
Room Tip: don't stay in 301 or other end rooms apparently
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room was nice and clean, fairly priced for the area. Is within walking distance from the hospital. The night person was so helpful not only to me but to the other guests in line when I was checking in. I believe his name was Alex. The morning guy who’s name was Vernon was very accommodating as well. These 2 guys have great customer service.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very expensive for this type of hotel. They are having a soft opening and might consider a price adjustment. Walls are very thin. I can hear every word spoken in the next room from my bed. Normal volume female talking on phone. Room was not adequately cleaned. Front desk staff are nice but not enough to make up for this experience. I would not stay here again.
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WilA263, Guest Relations Manager at Comfort Inn & Suites Panama City Mall
Responded 10 Mar 2020
Sorry to read of your disappointment. Oddly, though, after having been here in Panama City to observe all the other establishments that were forced by the destruction of Hurricane Michael in Oct. of 2018, I did not notice that the walls of our hotel were in anyway constructed differently than those others. The walls are as thick as all the others so I am puzzled by your 'thin walls' comment.Still, I have decided to spend the night here just to see if I encounter the same issue. Thank you for alerting me to this potential issue.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great locations and very clean.
The only problem I had that did to have anything to do with the hotel………..the guy next door snored sooooo loudly.
I would recommend this hotel to anyone and will stay there again when i go back again. The lady at reception was exceptional and friendly
The only problem I had that did to have anything to do with the hotel………..the guy next door snored sooooo loudly.
I would recommend this hotel to anyone and will stay there again when i go back again. The lady at reception was exceptional and friendly
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Date of stay: January 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This place is a scam!!!! DON'T STAY HERE!
We booked a room through Travelocity and it was prepaid.
The day before a lady from this hotel called and said my credit card information will not go through and that she needed my info for our booking, so I gave her another credit card number. Then today we check in and about 9:25pm get a call to our room saying our credit card on file will not work!! So we check both accounts and realize they charged us through Travelocity and the comfort inn on different cards!! When I go down to try and tell the manager that we were charged twice, it was like he didn't want to hear me and just wanted another card number to pay for our rollaway bed! I showed him the phone number that I was called on (thinking I was scammed) and he said "oh well that's not our number and told me I've been scammed" in the mean while I call the number and it rings through to the front counter! Then he tells us there's nothing he can do! Plus to top it off he claims he's the manager!
Then after having Travelocity call the so called manager, he call and told us to leave, after we had already been charged twice and wouldn't see a refund for anyone for 7-9 business days! I then told the man that my 7 year old was already asleep and it was late and we weren't leaving. So he came up to our room and started yelling at us even telling my 10 year old to "quit playing a victim"! (Because she ask him to stop yelling at us and we are trying to get our thing)
By far the worst hotel and manager!
He was an older gay gentleman! Although a gentleman is not the name if like to call this man!
We booked a room through Travelocity and it was prepaid.
The day before a lady from this hotel called and said my credit card information will not go through and that she needed my info for our booking, so I gave her another credit card number. Then today we check in and about 9:25pm get a call to our room saying our credit card on file will not work!! So we check both accounts and realize they charged us through Travelocity and the comfort inn on different cards!! When I go down to try and tell the manager that we were charged twice, it was like he didn't want to hear me and just wanted another card number to pay for our rollaway bed! I showed him the phone number that I was called on (thinking I was scammed) and he said "oh well that's not our number and told me I've been scammed" in the mean while I call the number and it rings through to the front counter! Then he tells us there's nothing he can do! Plus to top it off he claims he's the manager!
Then after having Travelocity call the so called manager, he call and told us to leave, after we had already been charged twice and wouldn't see a refund for anyone for 7-9 business days! I then told the man that my 7 year old was already asleep and it was late and we weren't leaving. So he came up to our room and started yelling at us even telling my 10 year old to "quit playing a victim"! (Because she ask him to stop yelling at us and we are trying to get our thing)
By far the worst hotel and manager!
He was an older gay gentleman! Although a gentleman is not the name if like to call this man!
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Date of stay: June 2016Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from com4tinnsuitesp, Guest Relations Manager at Comfort Inn & Suites Panama City Mall
Responded 5 Jun 2016
No scam was committed against you or anyone else at this hotel. As I reviewed your situation, I saw that you had an Expedia reservation, and that on this occasion the Expedia credit card declined. The reason our Front Desk Clerk contacted you was to ensure that you would have a room upon arrival, since the Hotel was sold out, and had we simply cancelled your reservation--as we typically do when a credit card is declined--you would have arrived to find that there was no room in the inn. She made the exception for you in this case simply because you had used Expedia and to have one of their credit cards decline, did not seem fair to you. That being the case, in reviewing the tape of your encounter with our manager--to hear the foul language you pummeled him with we were not surprised that he invited you to leave. Such ill-manners are never pleasant and are something that more than anything reflect your poor up-bringing. Because of your ungrateful attitude perhaps we should re-visit our policy of being helpful where we can to prevent a guest from arriving only to find that their expected room is gone.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I picked this hotel because of the good reviews they had, needless to say I was very disappointing. I did book through a 3rd party, as I have always done with my rooms. When I got there after check in, I reserved 2 rooms one was suppose to be handicapped, which I called both the 3rd party and the hotel directly to verify that they had this info, both confirmed. The front desk person was pleasant although he answered the phone while I was standing there, yes I was there before the phone rang and was not acknowledged. He told me that I did not book a handicap room, after he checked his computer he saw that I had. We went up to the room only to find out that the room had not been cleaned AT ALL. Farrah came right up to clean it. Not a problem she was nice and made everything better until we got to our room. The room was not outdated like some of the reviews said, it was nice. A random guy walked into our room and was told that he had the room also. I went downstairs and was told that it was my fault that someone walked in on me. If I had not booked through a 3rd party then it wouldn't happen. Now I don't work a hotel or anything but I do know that the 3rd party did not issue another key to my room. The next day the same thing happened twice, once from a random guy and the other one from the cleaning crew. I had to pack my things up and take them with me due to random people walking in my room, I'm not sure why I was experiencing such problems but this was by far the worst hotel experience that I have had. I
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Date of stay: May 2016Trip type: Travelled with family
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from com4tinnsuitesp, Guest Relations Manager at Comfort Inn & Suites Panama City Mall
Responded 2 Jun 2016
After years of doing this job, one comes to recognize from the start the guests who come to a hotel interested in having a great time, and those who--especially these days--come only in the interest of getting something for free. When you came in, I was watching on the security camera, and saw the desk clerk acknowledge you before he took the call--which our records indicate he answered by saying: "Thank you for calling Comfort Inn & Suites, will you hold please?" At which point he put the incoming call on hold and turned his full attention to you. From the look on your face, it was clear that you were--from that moment on--not going to be satisfied with anything the hotel had to offer, and that before your stay was over you would seek an up-grade, a free night, or some other compensation for whatever 'wrongs' you could manufacture. At first you tried with the handicapped room, which records indicate our clerk countered by moving your 'mother, I believe' into an available handicapped room without the slightest objection. Next you complained that your room was not clean to your satisfaction. The front desk clerk countered this by instantly sending up Farrah, one of our hourekeepers. Following your directions she detailed the room to the point where you told her you were satisfied. Due to moving your mother from the non-handicapped room into the handicapped room, the computer erred and attempted to put arriving guest into the room that she had not taken, which it turned out YOU had taken. That computer error was the reason for having someone come to your room. The desk clerk upon learning of the UNINTENTIONAL (although, if he had simply left your third party reservation the way it was, and if he had not shifted your mother to the handicapped room the error would never have happened) error upgraded you to a suite (although not to the whirlpool hot tub suite you wanted). It was at that point--when you realized that we had other suites beside the heart-shaped whirlpool you had seen in photos online--that it became clear that you were not going to be satisfied until you had manufactured a reason to get moved into one of them. This untruthful review is our punishment from you for not granting your wish for a hot tub, and that is a shame. A shame on you for your greed, and your inconsiderate nature that allows you to malign people who went to extremes to meet your ever desire. I regret only that I did not ask you to leave the minute this nefarious nature became obvious.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are only 15 minutes to Pier Park (which is as far down the beach side that anyone ever goes), and you can reach the beach directly from there in only a minute or two.
"Room 202, at end of hallway, quiet, yet close to Laundry Room, Ice / Vending, Elevators and Stairwell to pool /parking area."Read full review
PRICE RANGE
RM 360 - RM 507 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sleep hotel panama city, sleep inn and suites, sleep inn panama city, panama city sleep inn
FORMERLY KNOWN AS
Sleep Inn & Suites
LOCATION
United StatesFloridaFlorida PanhandlePanama City
NUMBER OF ROOMS
69
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingCOMFORT INN & SUITES PANAMA CITY MALL: See 112 Hotel Reviews, Price Comparison and 81 Photos (FL)
Frequently Asked Questions about Comfort Inn & Suites Panama City Mall
Which popular attractions are close to Comfort Inn & Suites Panama City Mall?
Nearby attractions include Maharaja's Fine Jewelry & Gift (0.3 km), T.J.Maxx (0.6 km), and Big Lots (0.7 km).
What are some of the property amenities at Comfort Inn & Suites Panama City Mall?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Comfort Inn & Suites Panama City Mall?
Guests can enjoy free breakfast during their stay.
Is parking available at Comfort Inn & Suites Panama City Mall?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Inn & Suites Panama City Mall?
Conveniently located restaurants include Pana Roma Pizza & Pasta, Cahall's Deli, and Golden Corral.
Are there opportunities to exercise at Comfort Inn & Suites Panama City Mall?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Comfort Inn & Suites Panama City Mall?
Yes, laundry service and self serve laundry are offered to guests.
Does Comfort Inn & Suites Panama City Mall offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Comfort Inn & Suites Panama City Mall accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.