Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel
Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel
307 North New Warrington Road, Pensacola, FL 32506
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Avg. RM 710 /night, 8/9 - 8/10
RM 758
per night
RM 696
per night
RM 633
per night
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4.0
#14 of 71 hotels in PensacolaLocation
Cleanliness
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Value
Welcome to the Holiday Inn Express Pensacola West Navy Base hotel. Conveniently located less than three miles from Pensacola Naval Air Station and downtown, 15 minutes from the Pensacola Regional Airport & less than seven miles from Pensacola Beach, our hotel is the smart choice for vacationers, military travelers and business guests alike. Whether you're in town for a college visit, to shop at Cordova or University Malls or to enjoy the Gulf Coast, our hotel's location in Pensacola, FL is near it all. Visit Pensacola's Cultural Center and Museum of Art or let loose at Sam's Fun City. Our hotel's location in Pensacola, FL makes traveling to NAS or downtown Pensacola a breeze. The Naval Hospital & Sacred Heart Hospital are also nearby, as are businesses like International Paper, Merrill Lynch and Coca Cola.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Kids stay free
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Hot bath
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Picnic area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Family
Languages Spoken
English, Spanish
Location
307 North New Warrington Road, Pensacola, FL 32506
Getting there
Pensacola Regional Airport
10.6 km•
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Ft. Walton Beach Airport
72.4 km•
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Car Hire
17 Restaurants
within 1 kilometer
264Reviews6Q+A47Room tips
Reviews
Traveller rating
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Detailed Reviews
Superb customer service and had a very relaxing stay. Staff are very friendly and exceeded my expectations in terms of customer service and satisfaction. Breakfast buffet was included in the room price and gad a very good selection of food and drinks. Highly recommended!
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hiexpresspensacola, General Manager at Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel
Responded 24 Feb 2020
Greetings valued guest, Thank you for taking the time to leave us such a great review. We are so glad to hear that we exceeded your expectations. We look forward to your return!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A huge shout out to Quena (i hope i spelled her name correctly) who went above and beyond to make our stay a comfortable one! 🙌🙌The only thing i found quite odd was when using the phone in the room and pressing the key marked “front desk” it just continually gave you a busy signal so i had to use my cellphone just to call the front desk i am staying in🙄😳. We were assigned one room—heater/ac unit would not work so i tried the phone not only in the first room but then again in the room Quena immediately moved us to and same thing happened. Other than that all was well.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed out of town on work and this was one of the closer hotels to our job. From the way we came in, it was a bit odd to get into the back side of the hotel but that wasn't an issue. Big, super clean room. Breakfast the next morning was great and had a big assortment- they had little to go bags that made taking it with us easy. Lady checking us out in the morning was super nice, as was the lady who helped us book the room over the phone that first day.
Only reason this was given four stars is because we were woken up between 1:00 to 1:30 AM by someone blasting their bass outside in a car parked nearby and then a bunch of loud people in the hallway yelling and slamming their room doors for quite some time..Made getting back to sleep difficult with a 4+ hour drive back later on that day. Otherwise though, hopefully this was just some unlucky evening for us, because the hotel is nice and the service was friendly/helpful too.
Only reason this was given four stars is because we were woken up between 1:00 to 1:30 AM by someone blasting their bass outside in a car parked nearby and then a bunch of loud people in the hallway yelling and slamming their room doors for quite some time..Made getting back to sleep difficult with a 4+ hour drive back later on that day. Otherwise though, hopefully this was just some unlucky evening for us, because the hotel is nice and the service was friendly/helpful too.
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Date of stay: January 2020Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hiexpresspensacola, General Manager at Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel
Responded 24 Feb 2020
Greetings valued guest, Thank you for taking the time to leave us such a wonderful review. We are glad to hear that you enjoyed your time with us minus the noise issues. Please accept our deepest apologies. We hope that this will not stop you from coming back to visit us again. Have a great week!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was overbooked, called us in the afternoon to explain the situation. They have found a sister company that could accommodate us. It was on the other side of Pensacola. I specifically asked the manager if the room would be just like what we booked with them and he said yes. At the end of the conversation I made sure it has two beds AND a pull out couch. He said yes. He was on speaker and several other people in my party heard him. We get to the sister company and we were not given the same room. We are a party of 7 (one baby), and we got two beds. Two of us, plus myself, had to sleep on the floor. The sister company blamed Holiday Inn and Holiday Inn blamed the sister company. I used to work in the hotel industry and I have had to redirect several reservations due to overbooked rooms. I made sure the reservations I was moving had the correct accommodations and enough beds for all parties to avoid things like this. After driving for 16 hrs to get to a room that does not have enough space to sleep, is not fun and really inconsiderate. The sister company did offer another room for the 3 that had no bed, but only at the rate of $252 extra.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel
Responded 1 Apr 2023
Hi AdventuresWithMyCrew, We appreciate you for choosing to stay at our Holiday Inn Express Pensacola West - Navy Base for this trip and for sharing your feedback. We appreciate you choosing us and doing business with IHG Hotels and Resorts. We are determined to provide our guests with a pleasant time, and I apologize for what happened during your visit. I shared your sentiments with our hotel management and sent you a private message to obtain additional details about your stay. Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response. Sincerely, Grace L. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do not book this hotel! After they overbooked me, they swore that they would transfer me to an "equivalent" sister property but it was ANYTHING but! My original booking was for a suite that slept 6, and new hotel room only slept 4. 2 of my family members were forced to sleep on a floor. My original booking also had a pool and the new hotel did not. I immediately complained but IHG blamed BW and BW blamed IHG. The Holiday Inn Express Pensacola West clearly lied and their only solution was to charge me an extra $253 for an additional room at 10pm! I just need them to make this right, since I was refused a refund of $231.87 after this nightmare experience.
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Date of stay: March 2023
Value
Location
Service
Room Tip: Avoid this hotel if traveling with children.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel
Responded 25 Apr 2023
Hi Dana M, We thank you for providing feedback and choosing to stay at our Holiday Inn Express & Suites Pensacola West-Navy Base. We appreciate you as a valued guest and for choosing IHG Hotels & Resorts as your travel partner. Holiday Inn Express offers an efficient and frictionless experience for guests on the move, and I am sorry for what happened during your visit. I have shared your comments with our hotel management, and I'm confident they will take steps for improvement. I sent you a private message to discuss this further. I hope you read it at your most convenient time. Sincerely, Renz A. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Checked in July 24 and the front desk clerk has the worst attitude i have ever seen. Its like she shows that she doesn't want to work there. Doesn't greet you if you go to the snack bar i waited almost 5 minutes to pay while she talked on her cell phone. I travel a great amount and I will not ever stay there again. And I won't recommend this place to anyone until she is gone.
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Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melissa Stearns, Owner at Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel
Responded 28 Jul 2020
Thank you for taking the time to post a review from your stay with us. I would like to apologize that you had issues with customer service I understand your disappointment, and this should not have been the case. I will share your review with my front desk agent for improvements on our end. We appreciate you for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Typical of Holiday Inn Express, it was a great stay. The staff was professional and polite without being overly friendly. The room was clean, and shampoo, soap, tissues, towels, etc., were present. The breakfast area was clean and plentiful. This is the obvious choice for family trips, especially if you are on vacation.
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Date of stay: May 2023
Value
Location
Service
Room Tip: Holiday Inn Express has the best overall experience if you are traveling with family. Clean, free...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
One week and never a problem. The hotel is clean and convenient to NAS Pensacola. Customer service was superb. The clerk that checked me in, Shannon, was super friendly and helpful. Saw her several time throughout my stay and she made it seem like I was coming home. This is definitely where I will stay for future visits to the Pensacola area. What a time. What a find.
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Date of stay: November 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sad 239.00 after taxes and some refundable fee. That I can’t cast my cell to Samsung TV in Room 416! 2024 and NO smart TV in room. The price for 1 night out of a year. Boom pays for smart TV. If this is how all locations are! I will not stay again in an over priced Holiday in Hotel.!
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Date of stay: March 2024Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We Stayed at This Hotel For A Week While Visiting Family. And it Was Very Nice. we Were in Room 101 Which is a Handicap Accessible Room. And The Staff Exceeded Our Expectations. The Breakfast Was Outstanding. It Was A Buffet And Tasted Really Good.
They Had A Really Good Mango Passion Fruit Drink. And Let Me Tell You That If I Had The Recipe For It i Would Make It At Home. All In All A Very Pleasant Experience. I Would Stay Here Again And Recommend it To Those Visiting The Area.
They Had A Really Good Mango Passion Fruit Drink. And Let Me Tell You That If I Had The Recipe For It i Would Make It At Home. All In All A Very Pleasant Experience. I Would Stay Here Again And Recommend it To Those Visiting The Area.
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Date of stay: December 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good evening,
We are pleased to announce that all renovations have been completed. Thank you for the inquiry. Hope to see you soon!
There is car parking. So I'm sure you can park your motorcycle there.
Did not hear any jets during our stay but we did stay during the blue angels performance at Pensacola beach so the schedules may have been altered from the usual. Hotel was quiet.
Yes we have an option of pizza, wings, Jimmy John subs and more. There is also a company called City Spree that will go to restaurants and deliver your food. Look forward to seeing you.
"Holiday Inn Express has the best overall experience if you are traveling with family. Clean, free breakfast, large rooms available."Read full review
Boston_Bobby_2012 wrote a tip Aug 2017
Washington DC, District of Columbia37 contributions16 helpful votes"Ask for a room away from the elevator"Read full review
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PRICE RANGE
RM 685 - RM 871 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites - pensacola west-navy base
LOCATION
United StatesFloridaFlorida PanhandlePensacola
NUMBER OF ROOMS
73
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingHOLIDAY INN EXPRESS & SUITES PENSACOLA WEST-NAVY BASE, AN IHG HOTEL: UPDATED 2024 Reviews, Price Comparison and 97 Photos (FL) - Tripadvisor
Frequently Asked Questions about Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel?
Nearby attractions include All About Antiques (0.8 km), Rusty Relic (1.0 km), and Goofy Golf of Pensacola (0.8 km).
What are some of the property amenities at Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel?
Conveniently located restaurants include Dinner India, Beignets Truck, and Firehouse Subs.
Are there opportunities to exercise at Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel?
Many travellers enjoy visiting Fort Barrancas (7.7 km), Veterans Memorial Park (7.0 km), and St. Michael's Cemetery (6.3 km).