Everyone needs a place to lay their weary head. For travellers visiting Pensacola, Suburban Extended Stay Pensacola-NAS is an excellent choice for rest and rejuvenation. Well-known for its budget friendly environment and proximity to great restaurants and attractions, Suburban Extended Stay Pensacola-NAS makes it easy to enjoy the best of Pensacola.
Guest rooms offer amenities such as a flat screen TV, a kitchenette, and a refrigerator, and guests can go online with free wifi offered by the hotel.
Suburban Extended Stay Pensacola-NAS features 24 hour front desk, to help make your stay more enjoyable. The property also boasts a pool and barbeque facilities. If you are driving to Suburban Extended Stay Pensacola-NAS, free parking is available.
While staying at Suburban Extended Stay Pensacola-NAS, visitors can check out Pensacola Dirt Track (2.3 mi) and Barrancas National Cemetery (2.4 mi), some of Pensacola's top attractions.
While staying in Pensacola, you can check out a popular Italian restaurant like Paisano's Pizzeria, which is serving up some great dishes.
If you are interested in exploring Pensacola, check out a garden, such as Seville Square.
Whether you’re travelling for business, pleasure or both, Suburban Extended Stay Pensacola-NAS is sure to make your visit to Pensacola one worth remembering.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Languages Spoken
English
Location
3984 Barrancas Ave, Pensacola, FL 32507-3413
Suburban Extended Stay Hotel Naval Base Area
259 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We have been trying out Choice Hotels Extended Stay places. This one has much less to offer then a Mainstay. There are very limited dishes, stove top without any pans, refrigerator that isn’t very cold, no paper towels or Kleenex, no bed spread, no food of any sort including breakfast, coffee is only the type you make in your room, one thin towel per person, no lotion or conditioner, drains that work properly. The floors are a variety of hard surfaces, so slippery if wet. The only furniture is a table with 2 chairs, desk with a chair. There is room for a love seat or comfortable chairs but they do not have them. A $100 deposit is required, no exceptions. Refunds are 3-5 days after check out.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from suburbanpensacola, Hotel Manager at Suburban Extended Stay Hotel Naval Base Area
Responded 7 Feb 2020
Hello Guest, We are disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons, we will definitely verify the reality and take actions to prevent such happenings in the future.Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros:Friendly staff. Clean room. Close to Naval base and fast food. Room well appointed with dryer,coffee maker, fridge and dishes if you need them
Cons:Dilapidated building, worn and squeaky mattresses, neglected grounds,sketchy location
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Suburban Extended Stay Hotel Naval Base Area
Responded 2 Jul 2021
Dear Guest, I appreciate your feedback. Nice to see the positives and regret the negative issues. We shall work further to improve the amenities based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.
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This is an extended stay hotel. It's not geared for stays of a few nights. I booked an overnight, on points, because it was the cheapest. It's cheap for a reason. It suited my purposes, but it's not for everyone.
Pros: the room was clean. The room has a kitchenette.
Cons: the room is somewhat stripped down. Burnt out light bulbs, missing light bulbs, no hangers in the closet, the shower curtain didn't extend the whole length of the bathtub. The wifi was effectively non-existent. The building has seen better days, and is geared towards longer term residents on a budget. Location is slightly off the beaten track for an overnight.
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Date of stay: October 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First thing we noticed was the filthy carpet in the halls; they honestly looked like they had not been vacuumed in weeks (maybe longer). Then when we opened the door to our room the stench almost knocked us down. At 90 degrees the windows were actually open, with the air conditioner open, to try to air out the room. I actually smelled like fresh vomit. My husband called the front desk and asks if they had any room deodorizer and the response was “we ain’t got none of that”. The carpet was stiff with who knows what and sticky. Went to the bathroom and there was no bath towels, hand towels or bath cloths. I called the front desk and ask if we could have these necessities. I was told to come to the front desk and I could have some if they had any. At the desk, I was given 2 bath towels and 2 hand towels. I ask for a hand towel to which the night clerk said “we ain’t got none”. I ask for another bath towel to use as a hand towel and the response was “we ain’t got no more”. This woman had nothing but contempt for anyone that required her to do anything. She was hateful and rude.
If we had not been so tired and after midnight upon arrival, we would have left.
She did however accomplish something. She made us determined to do two things: 1. we will NEVER stay at ANY Suburban Extended Stay Hotel, not only in Pensacola but anywhere – We would rather sleep in our car and go without a shower. 2. Determined that I will write an honest review and post it anywhere and everywhere I can find to keep anyone else from having such a horrible experience.
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Date of stay: August 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Suburban Extended Stay Hotel Naval Base Area
Responded 24 Aug 2021
Dear Guest, I am very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.
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Worst place I have ever stayed. First nonsmoking room reeked of smoke and mildew. Second room, tried 6 keys before one worked. The door dragged and barely opened, same as bathroom door. Took strength to open and close door. This room smelled bad too. There was a small empty liquor bottle in the elevator. It reeked of pot. Our room reeked of pot every single time we came in. I bought air freshener but it didn’t really help. Our sheets were stained to the point I thought they were dirty, which they probably were. I requested clean sheets but didn’t get them until the next day because “housekeeping was gone for the night”. The towels were taken one day and never replaced until we asked for them. And they too were stained to the point I didn’t want to use them. Disgusting. We had to ask for clean towels two days in a row. There were NO drapes and so it was light in the room all night from the outside lights and then bright and early with the sunrise. We also killed two roaches in the room. The floor was so dirty in the room that our shoes stuck to it. I would never walk barefoot. The hallway carpet was so dirty and worn out. The A/C vents in the halls were sweating and dripping on the floor. Almost every time we came to the room, the key didn’t work. We had to keep trying and trying until it finally worked. I was so grossed out I could barely stand to be in this hotel and will NEVER ever stay here again. It was disgusting. The staff at the desk were friendly but that did not make up for the filth of the hotel and the room. Also the pool was filthy as well, the water was super cloudy and the deck was dirty.
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Suburban Extended Stay Hotel Naval Base Area
Responded 7 Sept 2020
Dear Karen, It is disappointing to see your comments regarding your stay experience. It is unfortunate that several issues caused inconvenience to you during your stay. We care about your experience and I realize no words can change your feelings of embarrassment and inconveniences you experienced. We will certainly investigate these points and hope to have the opportunity of seeing you back again in the future for a more positive experience. Regards, Hotel Manager
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I booked this hotel based on the previous ratings and the pictures on the website which appeared to be exactly what I needed for this trip, nothing too fancy but nice. Unfortunately, this hotel was a let down. I gave it a one star rating only because the price was good. Nothing else was of the quality I expected when staying at a Choice Hotel.
First of all, I reserved a room with a king bed. The bed was NOT a king. The kitchen was not stocked with everything specified. We were also given one towel and one washcloth for 2 people.
Second, our second night there we came in after 8 and our key cards would not work. When we went to the front desk, the lady was not friendly at all and claimed we had a balance and that's why the cards didn't work. When I told her we pre-paid, she then tried to say because we didn't leave our cards in the envelope they gave us that our cell phones deactivated them. My husband questioned this the next day with the manager, and he assured us there was no balance due from us.
Third, housekeeping only "cleaned" our room once in the 4 nights we stayed there. They did not leave additional towels or make up the bed.
Fourth, I killed bugs in our room, one being a cockroach, and the coffee maker looked like it may have had mold in it.
As someone who has stayed in probably 100 hotels in her lifetime, I would never recommend this hotel to anyone. I would tell everyone I know to spend the money and stay elsewhere.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip:Do not stay here at all! They have bugs and rude staff.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If I could I’d give this hotel a NEGATIVE FIVE! More so now that they refuse to answer repeated phone calls and emails from us and from representatives from Expedia. (Expedia rules require an authorization from the hotel property to issue a refund) . We had a horrendous experience. The hotel was filthy and in such a state of disrepair that cabinets were falling off the wall, the toilet was not attached to the floor, there were holes in doors (we didn’t notice those until we were on our way out!), trash was piled in the hallways, trash on the floor of our room, the carpeting in our room was so sticky we stuck to the floor!! There was one dirty towel, one pillow and no blanket on the bed at all. The bed and other furniture was rickety. There was no possible way for us to safely (or hygienically) stay in this room!!! We immediately went back to the lobby to say we couldn’t stay… the front desk clerk was not surprised, didn’t offer another room… I’m sure there wasn’t one in any better shape… nor would we have stayed anyway. Being 1:30 am there were no other hotel rooms to be found. My husband and I chose to sleep in our car rather than stay another minute in this hotel!
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Date of stay: July 2021Trip type: Travelled as a couple
Room Tip:Steer clear of this hotel at ALL costs… it is DEFINITELY NOT a 3.5 out 5!!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Suburban Extended Stay Hotel Naval Base Area
Responded 12 Aug 2021
Dear Guest, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager.
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This hotel is a crap hole…. Upon arrival, as the doors open, the smell hits you in the face the lobby looks decent with the exception of all the “long stay residents” hanging out and all the hallways smell like Marijuana.
The first day we get to our rooms, they look VERY rundown absolutely nothing like the pictures.
The fist room, the carpet is so worn it’s barely there, the stove had longly neglected black on it. The fridge was open, the microwave looked like they had been cooking metal in it, no smoke detector and yellow stains on the pillow cases.
The second room the water in the bathroom tub keeps running won’t shut off. we went to dinner, came back and the floor, carpet, furniture , everything was wet and smelt awful!!!
So we got another room, that room, the stove is on, half the light didn’t work (main light and the bathroom light) some of the plugs didn’t have covers and my daughter got shocked plugging in a charger. There was no smoke detector And there was several cockroaches. At 9pm I was on the phone looking for new rooms. I had 2 and my stepsister had 2, unfortunately we were not able to find anything last minute so we stayed.
The next day we went to a funeral for my parents, went to dinner came back and my room key isn’t working, so We run downstairs for a new key. We get new keys and go to open the door and it’s latched from the inside. Someone was in our room. 🤦♀️…. So we go downstairs for a new room and they had to “search” for another room for us. I told them we would just stay in one room and they told me they would give me a refund through Priceline.
Called Priceline, they contacted the hotel and they said they would not refund me for the night they gave my room away.
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Other at Suburban Extended Stay Hotel Naval Base Area
Responded 17 Nov 2021
Dear Guest, I am very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the Worst Hotel I've ever stayed in and they are Robbing people legally. Everyone needs to report this place to the Health Department. They have no comforters. The room is very dirty, plumbing is bad. The Water Smells like poop and Urine. The Halls smell like Mold and Cannabis. The Staff is Rude and Unprofessional. The Manager Chris said one of his staff has an old Weave in her head and that it's shedding in the Rooms. Sheets have Stains and apparently this place needs to be closed Down. If you Contact Choice hotels they only offer points. This hotel taught me a valuable lesson and I'll spend Good money next time I'm in Florida. They mislead you with their online Pics. They are all lies. People are Driving Long Drives to Get here and what they're doing should be Illegal.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Suburban Extended Stay Hotel Naval Base Area
Responded 22 Jul 2021
Dear Guest, I am very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Smells like smoke everywhere. The floor is creepy, sticky, and grose. The beds are HORRIBLE... super squeaky loud at the slightest move. Front desk people often MIA. The hallways were dirty and smelly. We felt dirty just walking in the rooms.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Suburban Hotel, General Manager at Suburban Extended Stay Hotel Naval Base Area
Responded 8 Mar 2020
I certainly respect everyone's opinion, and I hope you feel better after penning these comments. I extend you best wishes on your lodging choice when you return to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Is Suburban Extended Stay Hotel Naval Base Area accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
