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Rooms were pretty nice. Convenient location, especially if you like the beach. Free breakfast was ok. Like the room with a small kitchen. The cleaning crew left a lot to be desired. One day I had no wash clothes in the bathroom. One day I...More
I am adding to the review of Johnnie D., my mother. When entering the room, I noticed two dead roaches at the entrance of our room. That should of been a sign to us. The evening when I went to pull my bed sheet back...More
Thank Cathy W
Response from Carla G, General Manager at Navy Lodge PensacolaResponded 2 weeks ago
Thank you again for bringing these issues to our attention. As stated in your mother's response, guest satisfaction is our top priority and we are sorry we did not meet your expectations. As discussed in our previous conversation, our team has done everything...More
Our room was 227, second floor near the end of the corridor. Please do not confuse this lodge with the Navy Gateway Inn, which is closer to the golf course and has a pool. My title of this review only says partly about what I...More
Thank Johnnie D
Response from Carla G, General Manager at Navy Lodge PensacolaResponded 3 weeks ago
Thank you again for bringing these issues to our attention. Guest satisfaction is our top priority and we are sorry we did not meet your expectations. As discussed in our previous conversation, our team has done everything possible to investigate the issues you...More
Really enjoy staying at the Navy Lodge, great price and good beach access. A little hard to get thru on the phone at times to make a reservation, but worth the wait. Fills up fast so make your reservations early and have a great stay,...More
Thank David F
Response from Carla G, General Manager at Navy Lodge PensacolaResponded 5 weeks ago
We are glad you enjoyed your stay at Navy Lodge Pensacola! As you might have seen, the guest service representatives can get quite busy at the desk so if you ever have issue getting through on the phone directly, you can always call...More
We only stayed here one night, but it is definitely a place we will come back to with our children and grandchildren. The accommodations are excellent, the room was quiet and the beach is beautiful. The staff is very helpful, we had a slight issue...More
Response from Carla G, General Manager at Navy Lodge PensacolaResponded 12 August 2017
We are so glad you enjoyed your stay with family! We are sorry the battery was chirping on the alarm in your guest room, but are glad the front desk was able to assist with the issue. Please come back soon and thank you...More
I think it was the storms. I was there in mid-January this year and the water was not brown at all.
I am from an island and the water at the beaches there got brown whenever there was a storm or heavy rain.